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Mullinax Ford of New Smyrna Beach

(770 reviews)
Visit Mullinax Ford of New Smyrna Beach
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (877) 398-9239 (877) 398-9239
Used (877) 397-8356 (877) 397-8356
Service (888) 318-1379 (888) 318-1379

Reviews

(770 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mullinax Ford of New Smyrna Beach from DealerRater.

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THANK YOU!!!

I went in looking for a used car and fell in Love with my new car!!! Made the first car experience so easy Thanks El

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Iyana, we are happy we could make your first car buying experience a smooth and positive one! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

Great dealership

Had a great experience with the staff they were very accommodating

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Vehicle owner ju

Jack was very helpful and addressed all our needs. He was personable and knowledgeable. Showed us all the features of operations of our new car and helped us set up sync and Sirius radio.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Consistently poor service

We grew up with Ford as our fathers were Ford employees. We are a Ford family, purchasing our first vehicle in 1979. In all that time Mullinax Ford has been our worst encounter with a Ford dealership, specifically their service department. Service lacks consistency and we are extremely disappointed in their level of service. Promises have been made but actions do not follow through. From now on we will go to your competitor Yeoman Ford. Our first experience with them was much more positive than our experiences with your dealership. Maybe you should listen to what your customers are saying rather than blow them off. Chris, hard to call you when your note below doesn’t have an actual number

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
3 people out of 3 found this review helpful.
Dealer response

Good afternoon, thank you taking the time to give us this feedback; it's the best way for us to learn how we can improve for our customers. I would greatly appreciate the opportunity to speak with you personally about your visits and see how I can best address your concerns. I hope you are able to speak with me further. Sincerely, Chris Davis, General Manager cdavis@mullinaxford.com 386-428-994

Best Experience Ever

After browsing different Ford dealerships online, I found Mullinax Ford to have the best prices in all of Central Florida. I sent an email to confirm the availability of the truck we wanted and a salesman responded quickly. Almost all details were worked out either through email or texts and a couple of days later we drove home our new, beautiful Superduty F250! Every person we came in contact with from the salesman to the finance manager to the sales manager worked so hard to get us the best deal possible. We are extremely satisfied with our new truck purchase and highly recommend Mullinax Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new truck, and thank you so much for your recommendation! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

had a great experience

Overall, we had a great experience buying a car. We appreciate the up-front pricing and lack of dealer fees. We shopped around and this dealership had the best price. The employees were nice and helpful. We had difficulty getting a tag transferred and were not told there was another employee who could clear it up - we found out days later - that is our only complaint.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Wonderful car buying

Was in the market for a new vehicle, check with several dealers online and could not find the exact vehicle I wanted. Mullinax huge inventory had the model and options I wanted plus there upfront pricing made the buying process a pleasure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Dealership

Very helpful and knowledgeable staff. Very efficient car buying process that doesn’t take all day at the dealership. Post sale follow up from the sales team and customer service team was great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for taking the time out of your day to tell us about your experience. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

First Class Dealership

Mullinax Ford of New Smyrna Beach is a first class dealership. They are very ethical and honest. I negotiated a deal with them over the phone. When I arrived at the dealership, the trade-in value and out-the-door price were exactly what we had agreed upon. The environment is friendly, consultative, and relaxed. These are excellent people to do business with..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Mike, we're pleased to hear everything was completed to your satisfaction! Thank you so much for being one of our valued guests and we look forward to your next visit!

Love my 2018 Escape

The total buying experience was the easiest, most relaxed, and least complicated that I have ever been involved in. I have bought at least 15 new vehicles in my life and this was the smoothest. Salesperson, Jack, was attentive, knowledgeable, and focused on my needs and vehicle specs. I highly recommend Mullinax!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bob, thank you for your wonderful response to the quality of service our Staff provides! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!