Reviews
Bought a New Car
Great Car; clean facility; goof trade in values too
- Customer service 3.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the feedback, Michael. We're glad it was a good experience but if you have any details on how we could have made it worthy of 5 stars, please send us an email to wecare@mullinaxford.com. We would love to hear from you and wish you many happy miles!
Great Customer Service
Had a great experience in dealing with Greg Wheaton and Nick Mullins. I went in to buy a 2015 Mustang Convertible and found what I wanted. Greg took me on test drive and showed me everything about this Mustang. Great customer service from the whole staff. By the way I drove 2 hours from Jacksonville to buy from them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great Experience!! New Lifetime Customer!!
After our last experience of buying our new truck, we decided to try a new Ford dealer. A.J. was wonderful! While the other dealership took 8 hours to get us out in our new truck, A.J. had us in our new Ford Transit Van in no time!! We would recommend Mullinax Ford in New Smyrna to all our friends!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the review, Stephen! We're glad the Mullinax team could create a great buying experience for you and look forward to working with you again!
Old school tactics used. #deceitful, #lacking integrity,
Had an approved buyers order that was consumated via e-mail and Internet correspondence. After making the drive to Mullinax Ford in New Smyrna Beach to pay, sign and drive we were informed that there was "an error in the math computations" and the deal could not be made as written and sent to me, approved by sales manager Ryan Ortiz. Also involved dealership GM Daryl Anderson but the would not make good and follow through. It was a classic bait and switch scenario from the old school days in an attempt to get us to pay more or select a different vehicle. Appalled, astounded are two adjectives that come to mind regarding their tactics and method of dealing with consumers.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Terrible sales experience with this dealership
Very unethical and deceitful dealership. Had deal finalized via e-mail threads with complete written documentation and buyers order. After making the trek to Mullinax Ford in New Smyrna Beach, FL I was informed that "an error in the math" had been made and the dealership was off $6,000 ! This was an old school car dealer tactic used in 2016 by sales manager Ryan Ortiz. I would strongly urge any prospective buyer to avoid this dealership at all cost.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
New F150 4x4
I love my new 4x4 great service and price no haggling needed!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new Ford F-150!
Great customer service. Honesty, knowledgeable.
I liked the overall experience. I even recommended a friend to look at purchasing a vehicle. Which dd happen.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Thanks for taking the time to leave us a review. We truly appreciate your business and referral!
Very Nice overall experience
From start to finish my experience was top notch. Both of the Salesman I worked with AJ and Lou both got the vehicle I wanted and also scheduled for the extra item I wanted to be completed when I picked it up. I will recommend them to any of my Family or Friends looking for a new vehicle they are truly honest hard working guys who get the job done. It was a pleasure doing business with them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Smoothest transaction we have had.
Definitely one of the best dealerships I have had the pleasure of visiting. Love the up front pricing. Price beat the other dealerships by thousands of dollars. Transaction was smooth and free of pressure. I have and will continue to recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dont buy a car anywhere else!
I have purchased both new and used cars from Mullinax Ford in New Smyrna over the last 10 years. I do a tremendous amount of research prior to making an automobile purchase, and Mullinax always has the best deal for whatever I am looking for. The sales staff is helpful and friendly, but most importantly, you can walk in, take the no haggle upfront price, and be confident the deal will be as good or better as anyplace else without wasting endless hours of haggling.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase