Mullinax Ford of New Smyrna Beach

All of my experiences have been great at this dealership. (I'm from out of state and did not buy my vehicle from them.) (Here helping family) I felt hey treated me as if I did buy it here. Always friendly. This time it was a little more involved issue. They stepped up investigated the issue and got right on it. They explained what was wrong, what was involved in the repairs, and handled it. They also communicated though out the repair process, so I never wondered what was going on. Thank you to my service writer John, and the Mechanic who completed the work.

Danielle in quick lane was awesome! Service was awesome and every thing went smooth. I always do my servicing here, everybody is friendly and kind.

My son bought a 2021 Ranger on line sales person L... Fantastic salesman great deal...very helpful getting the truck delivered..... recommend to anyone looking for new or used...no dealer fees a plus...ask for L..but they are all great

With a good idea of the vehicle I was seeking I asked Mike to show me the inventory whereupon I saw one that appealed to me. From there it was only a matter of doing the paperwork and in a brief while I was on my way with my new truck wearing a smile. It was a seamless and pleasant shopping experience.

Have had all my service work at this dealership on 2 vehicles for the last 10 years. Don has been my service advisor for many years. He does and excellent job with scheduling and on time repair work. Also very good at providing great suggestions and knowledge about auto service work. I trust him completely. I just got a recommendation for the best type of new tires for my truck today.

I purchased a used vehicle on 01/02/2022, Drove home and 20 minutes into my trip the car started having engine issues. I was able to get the car into an area and looked under car and a pool of gas under car. I waited for 3 hours for a AAA tow truck on A Sunday. Which never arrived. Called Mullinax and they sent a tow truck the next day. I was told that a Gas line came apart during my drive, which they repaired and home delivered the vehicle to me. Next morning I drove vehicle and saw the turn signal wasn't working and the antifreeze gauge was going in between the center of gauge and the far right to the red zone on gauge. So I stopped and bought bulbs and antifreeze to be safe on roadway. That evening the check engine light comes on. Stop at auto zone and they check it. I'm handed a printout that says fuel tank pressure sensor is bad. I then have to drive vehicle to dealership and ask them to fix all of these issues and to compensate me for my time and providing me a used vehicle that was not road worthy or safe for me or fellow drivers on the roadway. I asked to be compensated 1,000 for all of these issues that I had to deal with and the lost time on the road I incurred dealing with a vehicle that was not safe. The two biggest purchases a person makes in their lifetime is a Home and a car. A dealership instead of taking pride in every vehicle they are selling to consumers, and ensuring they are ready and safe for a client to purchase they put a price on it and an as is sticker in the window and everything is covered. they instead seem to be more concerned with numbers instead of customers, customer service and repeat customers which I was with mullinax. But not anymore. I guess this is why the old saying buyer beware this is this dealership and the Management at this site should be removed. I had to wait over a half hour for the Manager to remove himself from a numbers meeting with his team. He should have excused himself from any meeting to speak to his customers who was left for 3 hours on the side of the road with a vehicle purchased from his dealership. FYI I had contacted the dealership. the next day on 01/03/2022. Asked to speak to the Manager who was conveniently in Im guessing another numbers meeting. I had to call back a second time and spoke to the sales gent who sold me the car and finally after 8 hours I got a call from the Manager. I just got the car back on 01/14/22. Nervously waiting to see what the next issue will be. To be clear Mike the salesman was spectacular. Only person who cared about my issue and always answered or returned my call. The Management on the other hand should be removed as they have no care for there customers and I FELT LIKE I WAS CREATING A PROBLEM FOR HIM. AS HE NOTIFIED ME HE HAD TO PERSONALLY HOME DELIVER THE VEHICLE TO ME ON MONDAY 01/03/2022. the no haggle pricing and any other gimmicks they have which is for there benefit not for the purchasers of these unsafe vehicles. LET THE BUYER BEWARE OF THIS DEALERSHIP AND THEIR VEHICLES. THE MANAGEMENT WHO COULD CARE LESS ABOUT THERE CUSTOMERS AS WELL AS REPEAT CUSTOMERS.

No dealer fees was important. Steve did a great job and is real asset to Mullinax Ford. Entire staff was courteous and helpful. Very positive buying experience. Thanks!

I like the upfront, no dealer fee pricing. Mike the sales rep was very professional and the whole process went smoothly. We would buy from here again.

Great service for a walk in oil change. Service advisor listened to what I wanted and I was out in less than an hour. Very nice experience.

Fantastic customer service. Very efficient with oil change and new tires. A bonus is the offered driver pick up program. Appreciate the heads up on what will need to be updated with my car for future visits