Mullinax Ford of New Smyrna Beach

I purchased a 2021 Edge ST a few weeks ago and had the best experience with Jack Tuthill, my sales person. He was friendly, knowledgeable and there was no pressure. Chris Lee handled the financing and did a great job. He was able to match my credit union rate to save me the trouble of having to do more paperwork with the bank after the sale. I am a retired finance director and spent over three decades in the car business. I had only bought two vehicles ever in my life from a dealership I didn't work at when I bought this one. It's a little unnerving when you don't have complete control over the pricing and the financing but Jack and Chris alleviated that anxiety and made the process smooth as silk. I wouldn't hesitate to buy another vehicle from Mullinax NSB on the future!

Good service with no hidden cost and upfront prices Prices were reasonable Staff was very friendly They were quick to respond and helped get competitive lending rates

Fast lane was amazing. Even without an appointment they were able to get me in and out the same day!! Excellent friendly and helpful service advisors and technicians!

Great dealership but terrible communication from Ford to the dealer thus their inability to answer questions or give updates. Price was as promised 17 months later along with a model change from 2021 to a 2022 Bronco!

Great dealership! The price shown is the price, no added hidden fees. Excellent friendly sales Personell, no pressure. Enjoyable experience for a change. Would definately recomend!

From sales to maintenance to service and parts, they are the best! No haggle upfront pricing with no bs. They also go the extra mile to keep your business.

B Bob, my service advisor was very helpful and explained to me my warranty along with another employee who was also very helpful Great service and fast service was provided to me today!

I would like to thank Zach for taking care of me today. We were having an issue with the Armour warranty and Zach took it upon himself to take the vehicle back to detail shop and they cleaned up the spill back in the trunk. Taking ownership of a problem and following it through to the end is the sign of the philosophy of this dealership to do the right thing. No matter what. Can not say enough on Zach customer service. Zach pointed me to subway for lunch. When it was done he was just calling subway to tell me it was done as I walked in the dealership door. He was going to pick me up. Above and beyond. Mark Applegate. Vehicle is my wife’s name Laura.

I currently own my second Ford Edge bought at Mullinax, by an amazing salesman by the name of Jack.  He has always been helpful, with a very kind demeanor.  My dismay belongs with the service department, specifically with a man named Patrick.  I made an appointment to bring my car in so that they could fix the rattle in the heat shield underneath the vehicle.  This was the second time needing this repair, so it was a known issue.  Patrick took my car for a test drive, but upon returning, stating that he did not hear any rattling noise, so therefore there was nothing wrong with it.  I explained that it is unfortunate that he didn't hear it, but that I would appreciate it if he could at least have it put on the rack so that it could be looked at.   He adamantly replied, no, there is nothing wrong with it.  I explained that it is unfortunate that it's not a windy day, as that is when it is worse.  Now, with attitude, he replies sarcastically that he can't make it windy.  I then realized I was not getting anywhere, except to be sent away with a noise in my car, and attitude from Patrick. I then asked (nicely) to speak with the manager.  He brought me back to the service manager, Greg.  Greg sat and listened to me and confidently explained that he will take care of it.  Greg took the car himself to have it looked at, found the problem and fixed it, and then ran it through the carwash for me.  I don't normally write reviews, but my experience was really upsetting.  While Patrick was rude, not helpful, sarcastic and full of attitude, it was thankfully turned around by the professionalism and kindness shown by Greg.  He is a true asset to the company.

This is my second vehicle from Mullinax and I will definitely go back for my third!!! The sales process was simple and quick. El is a great salesman!