Reviews
Good service in a timely fashion.
Good service in a timely fashion. Was able to get an oil change appointment that fits my busy schedule
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Saidai nick.saidai@russdarrow.com
I have had all of the maintenance on my 2023 Mazda 3
I have had all of the maintenance on my 2023 Mazda 3 Hatchback done at Mazda of Greenfield. I appreciated them replacing a filter during my latest visit. I may be interested in trading in the 2023 for a newer model but I haven’t decided yet. I know that if I do, I will be trading in my car at Mazda of Greenfield. I’m a very satisfied customer. Thank you for the consistent great service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Russ Darrow Mazda of Greenfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Nick Saidai nick.saidai@russdarrow.com
Maxwell always provides the best customer service - it is
Maxwell always provides the best customer service - it is his superpower! Communication with is tops!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com
I have always trusted the work that is done on my vehicle
I have always trusted the work that is done on my vehicle at this dealership. I did have an issue at this appointment because of the length of time that it was taking.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Greenfield to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Saidai nick.saidai@russdarrow.com
Your service department was the only Mazda dealer who
Your service department was the only Mazda dealer who could correctly diagnose the problem I was having with my CX-30 back in 2021. I’ve been coming back to you guys ever since!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Greenfield, we look forward to having you as a valued customer for many years to come! Nick Saidai nick.saidai@russdarrow.com
Very professional, good service.
Very professional, good service. Clean showroom. I like the free oil change and video of my car afterward.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Saidai nick.saidai@russdarrow.com
Kelly was great.
Kelly was great. Very knowledgeable and she had great energy. That part of the car experience was very positive. The funny math when trying to get me to buy the interior protection plan and the cost of my possible trade-in was not great. Neither was the funny math when trying to get me to purchase 11 oil changes for $550 but 3 of those were the free/not free oil changes so you were really only pre-paying for 8 oil changes. These experiences zapped all the joy I had from buying a new vehicle.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Nick Saidai nick.saidai@russdarrow.com
After nine years, "so far so good, Thank You!
After nine years, "so far so good, Thank You!" There. Is one exception and that I had an appointment @ 10:45am, and there were 6 cars pulled up in front of me waiting for service, I just left and got another appointment where I was #1 as usual. Steve
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nick Saidai nick.saidai@russdarrow.com
I’ve been doing business with Russ Darrow Mazda for the
I’ve been doing business with Russ Darrow Mazda for the last 11 years and I definitely will Be doing many more. You guys have a great product and the customer service is outstanding!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing about your experience with Russ Darrow Mazda of Greenfield. We appreciate your business and hope to see you again soon! Nick Saidai nick.saidai@russdarrow.com
I feel that maxwell has poor customer service skills and
I feel that maxwell has poor customer service skills and does not know much about mazda vehicles. Regardless about why I was there, I feel that he needs more training with dealing with customers and needs to stop talking to people like their stupid. i wish i didn’t have to come back here at all
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Nick Saidai nick.saidai@russdarrow.com