Russ Darrow Mazda of Greenfield

I like the service at the dealership but I FCKING hate these surveys that you guys push.

Russ Darrow Mazda always does a good job for me. They always address any maintenance items professionally.

Darin was amazing and very helpful. Everyone there was friendly and gracious with my kids.

Had a great experience. They got me right in and out for my vehicle service.

This dealership had a large selection of used and new inventory to choose from. Appreciated the low key selling atmosphere and the cleanliness of the facilities.

Everyone was pleasant. Always a good experience I appreciate the thourough checks and communication from the team.

I did appreciate Ethan's laid-back style and assistance in making my initial decision on a vehicle (I do love my CX-30 so far). However actually finishing the deal was quite frustrating. Specifically, the lack of urgency on the day of purchase despite my stated time constraints and the runaround I received on the Xzilon package (couldn't be done properly and driven home on the day of purchase after this was agreed to). After coming in on a Saturday for initial care viewings made an appointment to come back at open 9AM with Ethan on Tuesday to finish a deal, noting that only the morning worked for my wife and I as we were both working that afternoon. When we arrived within 5 minutes of opening, Ethan was already occupied with another customer at his desk so we had to wait on that. Somewhat frustrating since we had time constraints and felt a bit disrespectful since we had made an appointment, but not sure of the circumstances of the person he was working with figured it may have been urgent. But ultimately it did take ~3 hours to finish the deal and paperwork without even getting a full rundown of my car features (to his credit Ethan did offer, but I had to leave to go to work by this point). Not sure how much of this had to do with Ethan vs the dealership itself, but I was not a fan of the Xzilon package add-on that appeared on my initial cost paperwork without receiving any prior information on it - felt this was another unexpected time sink to work through while finishing the deal. And once I had already started signing paperwork- I was then told that the guy who usually did the coating actually wasn't there that day. This happening after we had already verbally agreed to have it done that day while finishing the paperwork- felt at best disrespectful of my time if not deliberately deceptive. Not sure I would have agreed to this premium upcharge if I'd known there would be a runaround to get it done (needing to return across town and wait to have it done on Friday, after my Thursday appointment was needed to be rescheduled 2 hours prior due to a service tech call-in). Also for this review I was asked to rate Adam O'Brien appears to be in management, I do not recall being greeted or speaking to anyone named "Adam." Believe I worked with Sone on the final paperwork, appreciated him explaining each step with apparent accuracy. Was still trying to sell me on extended warranties while going through it but appreciated he seemed open and transparent about the costs and coverage.

Arrived before appointment time. They started the work right away. Was done and out very quickly. Great friendly service as usual.

Service department is unable to offer resolution to defects on newly purchased vehicle, other than "take it somewhere else "

I don’t know of Maxwell Munsel. My sales person was Deron. I was pleased with Deron. He was helpful and answered all the questions. I’m very pleased with the car.