Reviews
Very thorough and helpful in getting me in late notice
Very thorough and helpful in getting me in late notice and taking care of all my problems.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Mazda of Greenfield to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Saidai nick.saidai@russdarrow.com
Love coming to this dealership!
Love coming to this dealership! Everyone I’ve ever interacted with here is so welcoming and friendly. And an extra shoutout to Kelly - she truly cares about her customers and goes above and beyond to make sure they get the car they love!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Nick Saidai nick.saidai@russdarrow.com
When I arrived at Russ Darrow Mazda, it was very busy.
When I arrived at Russ Darrow Mazda, it was very busy. I was helped right away. I had 3 recalls and an oil change that needed to be performed on my car. I received notification of the completion of my oil change within the hour. I then texted and asked if my car was ready for pick up and did not receive a response. I called an hour later and was told it would be another hour or hour and half to fix the recalls. I then did not hear anything for hours. I called again at 5:30 because I knew the shop would be closing. I asked if the car was ready and was told it was and I had been texted and called. When I said I received no notification it was checked on and the message was never sent. I dropped my car off at 9:45 and didn’t get it back until 6:00. Both times I received an update on progress were because I called the dealer. They did not contact me except for the completion of the oil change. I have gotten all my prior work done at Russ Darrow and have not had these issues.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Nick Saidai nick.saidai@russdarrow.com
Kelly was incredibly helpful throughout the entire
Kelly was incredibly helpful throughout the entire process. She was friendly, knowledgeable, and thoughtful. I couldn't recommend her more. She was fantastic.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Jon, thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else Kelly and our team can do to assist you, please do not hesitate to let us know. We are always happy to help! Nick Saidai nick.saidai@russdarrow.com
Every thing went very smooth and everyone was kind, we
Every thing went very smooth and everyone was kind, we were especially impressed with Donovan. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Russ Darrow Mazda of Greenfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Nick Saidai nick.saidai@russdarrow.com
I was impressed with how professional the team were.
I was impressed with how professional the team were. Jason are very informative and help us with all of our requests. The store are well managed and looking nice. We are very happy with the process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mazda of Greenfield! Nick Saidai nick.saidai@russdarrow.com
Great service all around during the purchase.
Great service all around during the purchase. Tracy was pleasure to work with, would definitely recommend him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com
No one called me and told me my car was ready.
No one called me and told me my car was ready. I ended up calling to find that it had been ready for a while.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Nick Saidai nick.saidai@russdarrow.com
On time service was good no delays sitting area is clean
On time service was good no delays sitting area is clean short video of inspection provided
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nick Saidai nick.saidai@russdarrow.com
They were able to schedule my oil change for the morning
They were able to schedule my oil change for the morning after I called. Although they were busy that morning they were able to complete the work without too much delay.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Saidai nick.saidai@russdarrow.com