Don White's Timonium Chrysler Jeep Dodge and RAM

I have purchased two vehicles from Rob. Thank you for making the process quick and easy!

This dealership sold me a 2016 grand caravan three years ago they even showed us where the spare is located and how to get to it. Well fast forward to tonight we are driving down rt 13 thru Delaware and hit a debris field on the highway blowing out a tire when I go for the spare it's not there, so I call the dealership while waiting on a AAA tow truck and they "Don White" inform me that they come from the factory without one and it's now an option to which don't you think that should have been something they should have told us and the man I was talking to said it's not there job as salesmen to inform us this. A spare tire an option I can't believe this. Stay away from these crooks!

I purchased a used Grand Cherokee on 9/5/22, and on 9/6/22 the infotainment screen went up. I took it back and was told the unit had to be replaced. The service department Had my car for 2 weeks putting in the new screen. I used the Jeep all winter long with no problem, in June of 23 I turned on the A/C and it made a loud hissing noise. In July I took the Jeep into the service department to see what was wrong. Let’s just say the Service department is the worst. I was told so many different stories from James over a period of a month and a half that it made me confused. It cost me $473.00 for them to tell me they added Freon and did a leak test. I got in my Jeep and turned on the a/c and it still made the loud hissing noise. I walked back into the service department and told James the hissing was still there. He told me to drive it for 2 weeks and he would make an appointment to test it again for leaks? ( I paid $473.00 for a leak test) I drove it for 2 weeks and the a/c did the same thing. I took it in after the 2 weeks for them to test the a/c and an oil change. I waited 3 1/2 hours and was told my Jeep was ready. I asked what was wrong with the a/c, and was told I’m sorry we never got a chance to look at the a/c we just changed your oil. I was told I would need to make an appointment and leave my Jeep so they could check it out. I dropped off my Jeep and asked for a loaner, because my extended warranty allows for one. I was told by James that he could not give me one because he was not sure it would be covered. I waited for 3 days ( no call from James) I called them and was told that they found a leak in the condenser and they would have to remove the dash to replace it. I asked about the loaner car and was told oh we don’t know how long it will take to get in the part and you only get 5 days on loaner. I was told the part would be in over the weekend. (It was not) I called back on Monday and was told the part could be in but James was not sure, he would check and get back to me. I asked about the loaner car and was told not yet! I was done at this point, so I called the warranty company and talked to them about my claim, and was told the dealership should have called them about the delay with the part because they would give 10 days with the loaner. The person from the warranty company said he would call James. He called back and said: oh they have the part and a loaner car for you to get today. I waited for a call from James which I never got; so I called him and was told come get the loaner car. I went to get the loaner and ask how long it would take to have the work done. I was told not sure. They had my Jeep 12 more days with excuses why it was taking so long. I called James and he told me my Jeep was done come pick it up. I turned in the loaner and waited for my Jeep. It pulled up I got the keys and started it up and turned on the a/c and the hissing was as loud as before nothing had changed. I walked in and ask James what was going on because the hissing was still there. He walked out to the jeep and said ( oh, but the a/c is cold) Once again he told me to drive it for awhile and see what happens. I left the dealership and traded the Jeep in 3 days later for a car. I did this because I never wanted to deal with Don White’s ever again. I have purchased over 50 cars in my lifetime and dealt with a lot of dealerships, and Don White’s is the worst of them all. What ever you do think long and hard before purchasing a vehicle from this dealership.

Earl on the phone answered my very specific questions about the vehicle I was interested in. Miles was helpful and knowledgeable throughout the buying process. Good people make a good business and they work here

James is efficient and knows customer service! I appreciate that they were able to squeeze in service of my car on a holiday weekend.

My service advisor, Allan, is great. He is easy to talk to and gets my Jeep in/out of service with ease.

Your team was there and ready to support me first thing in the morning. They quickly assisted to get my truck ready and were very quick in completing the work (faster than expected and projected!). They provided great communication and were friendly and professional.

Rob Marsteller (our salesman) is outstanding and deserves the highest rating possible. He is extremely knowledgeable, honest, helpful, approachable, and friendly. We are and will continue to be repeat customers. We trust his integrity so much that we did not bother to shop around for this vehicle purchase. Rob went above and beyond to make sure I felt comfortable with many key features/settings in my Jeep, including helping me pair my phone to the car before I drove away (MUCH appreciated)! Ken in Finance was efficient, knowledgeable, professional, helpful, and made the paperwork process very easy and painless. Everyone we encountered was very friendly and helpful. This team is a pleasure to work with from start to finish.

I was not in the market for a new car but was forced into it when my car was totaled. Kaleb, Justin and the rest of the team at Don Whites were so patient with me and helped me pick the best car for me and worked with me to get the deal where I needed it based on what I could afford. This has been the best car buying experience I've ever been through and I am so grateful!

The GM Buddy made things super easy for me. Him and my salesman Myles tracked down the exact Jeep I was looking for and brought it here for me. They got all the paperwork done ahead of time before I had to come to the dealership and sign. I was in and out in 20 mins when I came to sign the paperwork and the jeep looked great when I picked it up. They made the whole experience super easy and fast. Best car buying experience ever.