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Don White's Timonium Chrysler Jeep Dodge and RAM

(454 reviews)
Visit Don White's Timonium Chrysler Jeep Dodge and RAM
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (410) 324-7659 (410) 324-7659
Used (410) 324-7660 (410) 324-7660
Service (410) 324-7665 (410) 324-7665

Reviews

(454 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Don White's Timonium Chrysler Jeep Dodge and RAM from DealerRater.

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James is efficient and knows customer service!

James is efficient and knows customer service! I appreciate that they were able to squeeze in service of my car on a holiday weekend.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review for James and Allan. I'll pass your sentiments to them and our Service Manager. I am glad we can be of service. Thanks again, Ian Deveroux Internet Director Don Whites Chrysler Dodge Jeep Ram www.donwhites.com 410-666-9600 ian@donwhites.com

My service advisor, Allan, is great.

My service advisor, Allan, is great. He is easy to talk to and gets my Jeep in/out of service with ease.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thanks for the review for Allan on your Jeep Grand Cherokee. I'll pass your sentiments to them and our Service Manager. I am happy we continue to be of service. Thanks again, Ian Deveroux Internet Director Don Whites Chrysler Dodge Jeep Ram www.donwhites.com 410-666-9600 ian@donwhites.com

Your team was there and ready to support me first thing

Your team was there and ready to support me first thing in the morning. They quickly assisted to get my truck ready and were very quick in completing the work (faster than expected and projected!). They provided great communication and were friendly and professional.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Rob Marsteller (our salesman) is outstanding and deserves

Rob Marsteller (our salesman) is outstanding and deserves the highest rating possible. He is extremely knowledgeable, honest, helpful, approachable, and friendly. We are and will continue to be repeat customers. We trust his integrity so much that we did not bother to shop around for this vehicle purchase. Rob went above and beyond to make sure I felt comfortable with many key features/settings in my Jeep, including helping me pair my phone to the car before I drove away (MUCH appreciated)! Ken in Finance was efficient, knowledgeable, professional, helpful, and made the paperwork process very easy and painless. Everyone we encountered was very friendly and helpful. This team is a pleasure to work with from start to finish.

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  • Overall experience 5.0
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  • Shopped for a new car
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0 people out of 0 found this review helpful.

I was not in the market for a new car but was forced into

I was not in the market for a new car but was forced into it when my car was totaled. Kaleb, Justin and the rest of the team at Don Whites were so patient with me and helped me pick the best car for me and worked with me to get the deal where I needed it based on what I could afford. This has been the best car buying experience I've ever been through and I am so grateful!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The GM Buddy made things super easy for me.

The GM Buddy made things super easy for me. Him and my salesman Myles tracked down the exact Jeep I was looking for and brought it here for me. They got all the paperwork done ahead of time before I had to come to the dealership and sign. I was in and out in 20 mins when I came to sign the paperwork and the jeep looked great when I picked it up. They made the whole experience super easy and fast. Best car buying experience ever.

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  • Overall experience 5.0
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Great service, clean new facility, friendly informative

Great service, clean new facility, friendly informative service agents, free shuttle service, timely repair. What's not to love?

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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.

I could not say enough positive things about Don Whites

I could not say enough positive things about Don Whites of Timonium! I bought my car back in December and come April it was time for my first oil change. They were incredibly helpful from the start and made sure i would have my car done before work. I dropped my car off before they were even open around 7am and everyone at the service center was kind and welcoming! My car was done before 7:45 and they even took it through the car wash. I could not be happy with the service from Don Whites. They truly put there customers first in every situation! A huge thank you to everyone at Don Whites for helping me out and for getting my car done in such a quick amount of time! I will continue to recommend Don Whites to anyone looking for a new vehicle!

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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Maddie, thank you for leaving your review. I know Rob enjoyed putting you behind the wheel of that Compass and we appreciate your relying on Don Whites for your vehicle needs :) Enjoy that Lifetime of Complimentary Oil Changed, Tire Rotations and Car Washes! Ian Deveroux Internet Director www.donwhites.com ian@donwhites.com

The entire buying process was smooth and easy.

The entire buying process was smooth and easy. Everyone was very friendly and knowledgeable. I didn’t feel pressured and would definitely recommend.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

I cannot thank you enough for your wonderful review of Don White's Timonium Chrysler Dodge Jeep Ram and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com

The whole entire experience was amazing.

The whole entire experience was amazing. The service rep went out of his way to go the extra mile and everyone there was incredibly pleasant. You all are a breath of fresh air compared to the Westminster Jeep location! I will return even if it's not exactly close to home! Thanks again for everything!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Stan Carder Service Manager scarder@donwhites.com