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Burlington VW

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (288 reviews)
Visit Burlington VW
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 379-1315 (888) 379-1315
Used (888) 368-2372 (888) 368-2372

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (288 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Burlington VW from DealerRater.

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Got my new Volkswagen Tiguan in Burlington VW I have a...

Got my new Volkswagen Tiguan in Burlington VW I have a great experience with Steven Taylor he knew exactly what I want I left with my new car can’t be more happier. Thanks Steven

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil change.

False advertisement, they offer express service but instead of posting something on their site saying that they are only operating by appointment. You have to drop the vehicle off for a day to get an oil change. I used to get great customer service from this dealership, but lately it has been declining.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Awful customer care, shipped broken parts-no refund after...

Awful customer care, shipped broken parts-no refund after email, chat, phone calls and pics-avoid them and their VW Vortex associates at all costs’!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
3 people out of 3 found this review helpful.

xxxx poor service/customer care

Ordered parts via VW Vortex on-line. This B.S. dealership was the source for those parts that arrived broken and have assumed zero responsibility despite same day claim with pictures. Scam artists’ at best. I’m sure they have my money and claimed through UPS-they suck!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Awesome Experience

My experience at Burlington Voltswagon was very good today My salesman Dave Pitman which he was my salesman before a couple years back was very awesome today so me a 2019 Jetta that I am very happy with it got me a good deal and I am very grateful he is the best he deserves to be employee of the year

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Got an email confirmation of a price to perform an oil...

Got an email confirmation of a price to perform an oil change it was $20 more when I had the service completed and they offer me an eight dollar coupon on my next service are you kidding me told them and show them the email they didn’t seem to care they still charge what they want to very unprofessional

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Negative Star!!! Had the worst experience at this VW...

Negative Star!!! Had the worst experience at this VW dealer. The sales manager, Jeff Feinberg was very aggressive and brash with his tone. I had an offer from another dealer and wanted to see if this dealer could do better. Jeff told me that it was a wasted time and embarrassing to even tell me their best price because they can’t match it. They didn’t even give me the courtesy of telling me the price of the vehicle for me to make a decision. DON’T GO THERE!!! I recommend visiting Salem County VW dealer. They are a smaller dealer but very nice and honest with you. I rather pay little more for service and being treated as a customer!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
3 people out of 3 found this review helpful.

Bought a brand new Tiguan

I just got my brand new Tiguan and Steve and Jeff helped me get the exact one I wanted ! I couldn’t be any happier and everyone there was extremely kind to me and my mom who will not most likely be getting a Tiguan too from Steve !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Quick and painless buying process

I inquired about a specific vehicle from inventory through cargurus. Ray called me within 2 mins told me the truck was available and scheduled an immediate appointment. Upon arrival I was greeted by Melvin the GSM, and then Steve my sales Consultant. Both made the process quick and painless and within a few hours I was driving away in my new truck. Thanks again to the staff at Burlington VW. No games, no smoke and mirrors, just 100% transparency!! I would highly reccomend!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Is bad experience because everybody there is a lying

Be careful with this dealer because they LYing for people This is the second time happen for me so Miss skay called me And she said We can sell the atlas With A certain amount so she was say 100% we can give to you with that price When I got there they give me totaly Different price They just wasting my time.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.