Skip to main content

Burlington VW

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (288 reviews)
Visit Burlington VW
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 379-1315 (888) 379-1315
Used (888) 368-2372 (888) 368-2372

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (288 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Burlington VW from DealerRater.

Want to share your experience with this dealership?

Write a review

Great service

I was away for work, and my wife called and told me our vehicle was making a loud noise. We had AAA tow it to Burlington Volkswagen. Flo told my wife they couldn’t get to it until the next day. Flo called and told my wife they were going to also work on a recall item for my vehicle. When they checked the vehicle, Flo told my wife the catalytic converter was cracked, and they were sent photos to VW since it was related to the recall. Burlington VW was in constant contact with my wife every step of the way keeping us informed on what was going on. Flo called back and said VW was going to cover everything. VW Burlington went above and beyond to get my vehicle fixed and to get VW to pay for it since it was related to the recall. The whole team was awesome, Flo at the service counter, the service manager and technicians. I have had a hard time trusting a dealer, but VW was phenomenal. We could have not asked for better service. My faith in dealers was restored. Thanks for great service!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great service

I was away for work, and my wife called and told me our vehicle was making a loud noise. We had AAA tow it to Burlington Volkswagen. Flo told my wife they couldn’t get to it until the next day. Flo called and told my wife they were going to also work on a recall item for my vehicle. When they checked the vehicle, Flo told my wife the catalytic converter was cracked, and they were sent photos to VW since it was related to the recall. Burlington VW was in constant contact with my wife every step of the way keeping us informed on what was going on. Flo called back and said VW was going to cover everything. VW Burlington went above and beyond to get my vehicle fixed and to get VW to pay for it since it was related to the recall. The whole team was awesome, Flo at the service counter, the service manager and technicians. I have had a hard time trusting a dealer, but VW was phenomenal. We could have not asked for better service. My faith in dealers was restored. Thanks for great service!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Dont count on them to follow through once they have your mon

3 minutes ago I bought a used 2016 Audi A6 and was told it was serviced. When I left the lot the service light went on and I called and was told that services had been done and to go to an Audi dealer and they would shut off the service light. Went to an Audi dealer and they told me they need the service records with the miles so that they would be able to tell when the next servicing would be required. I called Melvin, the manager at least 8 times and was told the had it emailed to me and snailed mailed it as well. I never received anything. I was sent to voice mail numerous times and left messages again to no avail. I was forced to make the 40 minute drive to pick up the records. I am seating here waiting for it and now it seems they dont have it after all. I am very frustrated. I never write reviews but feel it necessary so that if your considering buying anything from this dealer (which I don't recommend) that you proceed with caution.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

Very unprofessional, poor with pricing and Commitment on pri

Very unprofessional, poor with pricing and Commitment on prices. whatever they promise in email and do commitment over phone and in person, it takes minutes for them to change, min price hike at any given instance is $5000 extra. i don't know about other Volkswagen centers this one is no worth even a single penny.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Unprofessional,price incremented $5000 after deal

Very unprofessional, poor with pricing and Commitment on email prices. whatever they promise in email and do commitment over phone and in person, it takes minutes for them to change, min price hike at any given instance is $5000 extra. i don't know about other Volkswagen centers this one is no worth even a single penny.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Dangerous brakes on new car purchase

This dealership delivered a vehicle with a brake pedal that sinks to the ground. When brought to their attention they shrugged it off. Very poor service!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
3 people out of 3 found this review helpful.

Excellent Customer Service

This was the second time I went to purchase a car at Burlington VW. I was looking to lower my payments. Dave Pittman assisted me. He was very professional, knowledgeable, and helpful. He helped me pick a used Kia Optima. It was in great condition. I was satisfied with the purchase.I recommend this dealership to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great car buying experience!

No muss, no fuss. Personal service, great price, and a great vehicle. Thanks to Christian and Randy we were impressed with the information and the friendly way they handled our transaction. Highly recommended and a fabulous showroom!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Great Car Buying Experience

I recently purchased a Passat for my wife and Kelly Hopkins and Merideth Iacone made it the best experience I have ever had at a car dealership. They were extremely helpful and professional, and were a pleasure to work with. Everybody at the dealership, from the salespeople to the management, made it a great car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great purchase !

The team at Burlington VW helped me get the perfect vehicle with all the features I was looking for (and at the right price!)!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No