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Burlington VW

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (288 reviews)
Visit Burlington VW
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–7:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 379-1315 (888) 379-1315
Used (888) 368-2372 (888) 368-2372

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (288 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Burlington VW from DealerRater.

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Accommodation

Very helpful and speedy. Made me feel like a person and not a number. Had to get a water pump under power train warranty. Gave me a loaner very quickly to still carry out my life during the process

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It was satisfactory.

Overall it was ok...salesman was a little like the old fashioned kind, lots of pressure and sometimes showed an attitude. Was a slow day so he wasn't letting me go...

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Worst Customer Service

I was referred to this dealership by Leslie Hall-Kelley of VW to order using a Loyalty card. I ordered VW Driver Gear from this dealership in November and still have not received all of my order. I have sent numerous emails, as per their preferred contact method, and have not received a single response. The missing merchandise is valued at about $108. I have been a VW customer for many years and I have never had such an awful, frustrating and time consuming experience.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

LC Satisfied Customer

I had a wonderful experience dealing with Dave Pittman. Great customer service. Very satisfied with his assistance. I left with a great new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Quick appointment

My Jetta needed a part replaced and an engine check to rule out damage. I called Jim, the service manager, just before closing and he arranged for service first thing the next day. The parts were in stock and repairs were made--about 2 hours total. As always, Flo came through with a great deal and her super personality, always doing the best for the customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Experience

Typically I dread buying a new car, but at Burlington VW I was greeted promptly by Dave. He was not your typical salesmen, he was joyful, energetic, and had a can-do attitude. He made the process enjoyable and simple. Thanks Dave! Love the VW!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Gréât dealership

Love VW burlington Nice staff great service and always trustworthy. It is rare among car dealers Flo is great at the service desk She works with you and always tried to help. Triple A service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service

Flo is the best service advisor. She gets things done and, when needed, stands up for the customer with VW. And her personality is tops!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great Customer Service from Flo and great mechanics

I only will have my car worked on at vw burlington even tough I leave closer to Cherry Hill. And I only go to the dealer when Flo is there as she is the best at helping me with the quirks of my vw.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Awesome!!!

This is my second experience at Burlington Volkswagen! Meredith is the best hands down salesperson EVER! I had such a great experience with her the first time that I walked into the dealership asking for her. And she took care of and accommodated me just like last time. I highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.