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GR Auto Gallery

(270 reviews)
Visit GR Auto Gallery
Sales hours: 9:00am to 5:00pm
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Sales
Monday 9:00am–5:00pm
Tuesday 9:00am–5:00pm
Wednesday 9:00am–5:00pm
Thursday 9:00am–5:00pm
Friday 9:00am–5:00pm
Saturday Closed
Sunday Closed
(616) 828-1512 (616) 828-1512

Reviews

(270 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Quick-flip consignment seller - no quality control

Purchased a car from GR Auto Gallery over 10 years ago. After searching for a particular 1968 muscle car, found one there online. I live 10 hours away so had a handful of questions about the car's condition, history, etc. and they couldn't/wouldn't give me much info at all. Its a consignment shop and they wouldn't give me the owner's information, so I had no idea what the actual owner of the vehicle had done to it, how long they had it...nothing. Hired an inspection company to check it out for me, but it was a limited inspection. They weren't allowed to drive the vehicle at all, so the report I got was pretty superficial. Regardless, I bought (overpaid for) the car and had it shipped - that's on me. Turns out, it had a very nice paint job, but was a rusted mess underneath. The surface wasn't prepped correctly either, so after 10 years the rust under the paint has grown. The frame is the worst and I'm not sure how much longer its going to hold on. Guessing this was a quick lipstick flip and I paid for a pretty paint job. Bottom line - this place sells cars for other people. They don't care about the condition of the car, so they don't learn anything about them - just trying to get the most money as possible to collect their commission.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
19 people out of 20 found this review helpful. Did you?
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Dealer response

Not true at all and after 10yrs of ownership I am sure some of the issues are on how you cared for the vehicle.

Inspect first

I live in the area and used to stop in there to check their inventory. This is a consignment dealer. I would never buy a vehicle sight unseen. They look good in the photos but a lot of the classics seem to be quick flips. And they are outrageously priced. Buy in person only and get them to put it on a lift. I've noticed a lot of flaws especially for the price they're trying to get.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
20 people out of 20 found this review helpful. Did you?
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2 and half weeks of waiting.....

Was interested in a 1985 Riviera that had been listed for over a year. Contacted he dealer to get more information and to plan to visit. I live out of town, 3.5 hours away, and was informed that if the car was still there closer to the time I could make it, I could figure out a deal then. I live 3.5 hours away and since they are not open on the weekends, it's difficult to get up there otherwise. Since I liked the car, I put up with the headaches and took time off to get up there. Received a text the morning I was supposed to go see it and was told they are not conducting business that day because they have bugs. That's it, no other explanation, no consideration for the time and exhaustion already spent to look at the car, nothing. Drove the 3.5 hours home and have never been reached out to since with at the very least an apology, or further explanation. When thinking about purchasing a vehicle from here, really think about it first, and be ready for horrible customer care, and constantly getting a run around that results in nothing but time wasted and no apologies.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
22 people out of 23 found this review helpful. Did you?
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I was really impressed with this online site.

I was really impressed with this online site. This website displayed a variety of vehicles to choose from and once selecting a vehicle of your liking you didn’t have to guess on the price of the vehicle, mileage, or condition of the vehicle. I would recommend this website to anyone who may be looking for vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

The staff, (Branden), was extremely helpful and

The staff, (Branden), was extremely helpful and courteous. I had decided on a car and he did everything to make my transaction happen , as well as arranging for shipping to my home. I sincerely applaud your service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Very responsive calls and text right on the spot within

Very responsive calls and text right on the spot within hours. Car selection is wonderful prices seem fair. Unfortunately I haven’t been able to purchase one yet. Lack of funds currently trying to sell Harley Davison Rural King at the moment to equal out the cost. Will be back for sure. Thank you very much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Overpriced Toyota Celica!

They had a old used Toyota Celica w/ 58K miles for a outrageous price of almost 20K. That is way overpriced especially a celica when private market they sell for 9K in clean condition where I live. I would not recommend buying a used car especially almost 20K for a celica. When the private market has perfect and clean running ones for less. Tried to talk them down considering how outrageous the price was. Poor celica to be at that dealership the old owner should be ashamed. He probably got shifted as well.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
7 people out of 13 found this review helpful. Did you?
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everyone that helped me with my process made my

everyone that helped me with my process made my experience effortless. Great to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

We had an interest in two cars.

We had an interest in two cars. Sales manager was cooperative and not pushy. We have held off on a final decision but would consider working with him again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

It is very nice inside and had a good job of showing us

It is very nice inside and had a good job of showing us around was really impressed and will be back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.