Reviews
Write a reviewMR. A RESIDENT OF BRADENTON FLORIDA
This is my 3rd purchase of a Cadillac at this dealership. This purchase was also a pleasant experience,due in large part to my salesperson, MATT RODE. Matt understood from the beginning what I wanted. There was no pressure and he eventually led me to my selection. This is my 2d purchase with Matt. Matt is professional, always very cordial and pleasant and I've come to respect his advice and attention to my needs. He is always available should I have questions or concerns, long after the purchase has been made. The buying process was made stress free due to the professional and efficient services of Andrey Farberov. He was willing to address all of my questions and concerns and I am grateful to him. My years now with the dealership prompts me to commend the Maintenance Dept. I have always been given excellent attention by those in the department and in particular by my Service Rep, Kristie Pentecost. She is always service oriented and most willing to help in any manner she is able to. I am happy and proud with my association with Sunset Cadillac.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Andrea! We can't thank you enough for all your kind words and such a positive review. We will be sure to share with the team and we look forward to working with you again! We are thrilled we have exceeded your expectations and will continue to do so! Thank you for your loyalty and enjoy your newest Cadillac.
oil and lube service
Came in for oil an lube service but also wanted to see what trade-in value my 2011 CTS coupe had. Jennifer was great for getting the service done and providing me with a loaner vehicle. I also spoke with Roy Coleman and Mike Minter re the trade-in but decided to keep my car for a bit longer since it has such low mileage (only 22K miles). As always, this dealership provides great service. A bit disappointed that they didn't wash the car when I picked it up...... that was always appreciated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Dan. Thank you so much for taking the time to leave us a review. We are glad to see you are pleased with the service you receive while at our dealership. We do apologize about the car wash. We look forward to working with you again.
Electronic problem. New tires
Kristie Pentecost has been my Service Advisor for years. She has always provided exceptional service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the 5-star review, Gordon! We thank you for your loyalty and look forward to working with you again. We will be sure to share your kind words with Kristie.
R. Jones owner
Had a great time and laughed a lot-----good times for all
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for taking the time to leave us positive feedback. Thrilled we could make your experience a memorable one!
Vehicle Service @ Sunset Cadillac
Kristie my service tech was great as usual. Knew what my SRX needed for the time and mileage on my car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to leave us a 5-star review. We will be sure to let Kristie know as well and look forward to working with you again!
Satisfied Customer
Both my husband and I were more than pleased with the overall experience when we purchased our new Cadillac ATS. Our sales agent Julie Finley answered our questions in detail, no matter how many times we asked the same one concerning features, finances, leasing terms, all were reviewed to our satisfaction. Would most definitley recommend this dealer for a great buying experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Thomas! Thank you so much for taking the time to leave us a 5-star review. We will be sure to share your kind words with Julie and we are thrilled your experience was exceptional. Enjoy that new ATS and we appreciate the recommendations.
Nancy Baker
Kristie is always very helpful, friendly, and professional.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the kind words, Nancy! We will be sure to share with Kristie.
Mike Dewey
Dealer Mike Dewey was extremely helpful and professional. He made the whole purchasing process very simple and enjoyable. Would highly recommend him to anybody!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Alex! We are thrilled you were so pleased with the customer service you received at our dealership. We take pride in providing exceptional customer service from start to finish and glad you received such. We will be sure to share your kind words with Mike and enjoy that new car!
Outstanding from start to finish!
Friendly greeting, great knowledge of product, clean neat showroom. Worth the drive (2 hours) from home to dealership. Looked online first and decided to make the drive. Bought our 2017 XT5 with no hassle after a test drive. Mike, our salesman, knew his product and helped me program phone, onstar, etc as I am not very Computer savy! Everyone from reception to Mike our salesman to J J the general manager - great experience. I'm giving it a 5 star rating! Even though I live 2 hours away - the service dept and service options were explained in detail!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Michele! Thank you so much for your kind words! We truly appreciate the feedback and will be sure to share with the team. We are thrilled you were so pleased with the exceptional customer service your received and we thank you for choosing us. We hope you are enjoying every minute of that new!
Great Job Service Team
Jennifer provided excellent service! Had tire fixed and I was in and out!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the taking the time to leave us a positive 5 star review, Amy! We truly appreciate the feedback.