Reviews
Write a review5-star Excellent Servic`e
Tropical Cadillac is, by far, the #1 dealership for purchasing a new/used vehicle followed by service and with dealing with customers. I have purchased 3 vehicles and never had a problem.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
My salesman was Matt Rode
Matt was friendly, helpful and very low key before the purchase. Since we bought the car from him we have called him many times with questions about the Cadillac Cue system. He has always been patient and has always solved our problem with a smile. He is terrific!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Easy process!
Did the deal, including trade, from Ohio. They overnight end paperwork with a return overnight envelope. The next time I was in Bradenton, I delivered the trade and was on my way. Matt Rode and Scott Olds worked with me interchangeably and are very professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great People
They made the buying experience really easy with no pressure and got me the perfect car I was looking for and at a great price. I will definitely go back there again when I'm looking for my next new Cadillac.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Best Car Dealership
I was so impressed with the all of the folks at the dealership when I purchased my XTS that I went back to this dealership, even though there are two closer cadillac dealerships to my house, to puchase a SRX for my wife. Matt and JJ are extremely knowledge, fair, and easy to work with during the buying process. Andre, the business manager, was proficient and freindly with processing all of the paperwork. All of the service people have been extremely helpful and any work was completed when they said it would be. I do recommend Tropical Cadillac to any considering the purchase of an automobile.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Matt's where it's at, He gets 5 STARS SELLING CARS
Matt was terrific. he made the buying process very easy and to date is still very helpful
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience!
Matt Rode is the best! Don't go anywhere else---I will be buying my next car from Matt.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience ,no pressure.
This was the best car buying experience I ever had. Matt Rode did a great job,and got me a great deal on my SRX.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great dealership
I have bought 3 SRX's from Tropical, two from Matt and I have had a great experience all three times. The warranty service was done quickly and i was given a nice loaner car for the day.They were easy to deal with during and after the purchase and they went out of their way to give me the deal I was looking for.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cadillac CTS V 2012
Bought a new CTS v , during first 50 miles transmission had a vibration through the shifter in 5th. Tropical brought back in service , was in service three to four times about 9 days. They stated they didn't know what was wrong and waiting for GM engineers to get back to them. I called and called and they refused to do anything.. Never did service manager talk to me. The service rep out front was useless. She was just a puppet . I called GM they sent me to Coast Cadillac, was greeted by service manager, he had transmission out and repaired in 5 days.. Tropical Cadillac does not care after the sale, I went to salesmen and he did nothing also.. My experience was awful and would never do business there..
- Customer service 2.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Mr. Krimper, First off, I'd like to apologize that you did not have a good experience at our dealership. We want our customers to enjoy their time here and we have definitely fell short with you. I'd like to reach out to you and see if I can get personally involved in making it right and I hope to hear from you. My name is Scott Olds and I am the Internet Manager here at Tropical Cadillac. My cell phone number is (813) 625-7113 Thank You