Reviews
Best Experience
Never easy purchasing a car and maplecrest made it a painless experience for me. Very grateful. And looking forward to using their services in the future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Vbeneventine, Your 100% satisfaction is our top priority and we set high expectations for ourselves, so it’s great to hear you had a 5* rated experience with us...! Congratulations on your new vehicle and thanks again for your business and for choosing Maplecrest Ford of Mendham. We look forward to helping you and yours again in the future. Drive safe! Regards, Donna Levey Customer Relations & BDC Team
review
Over all a nice experience. The counter people were informative and polite. The truck seems to be running well. The job was completed timely. I would have liked to pick up my car cleaned. It would be like walking out of the dealer with a new car/truck
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Gregory, Thanks for the great Service Dept rating and review! Your 100% satisfaction is our top priority and we set high expectations for ourselves, so it?s great to hear. We will try even harder next time! Thanks again for your business and for choosing Maplecrest Ford of Mendham. We look forward to helping you and yours again in the future. Drive safe! Regards, Donna Levey Customer Relations & BDC Team
Great Experience at Maplecrest Ford
The buying experience at Maplecrest Ford in Mendham couldn't be better. David and his entire team (James, Marie, Donna et al) are honest, professional, courteous, knowledgeable and easy to do business with and we are very happy with the new Explorer
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Michael, Congratulations of your New Ford Explorer and thanks for the 5* rating and review...! It means the world to us. Your satisfaction is our top priority and we set high expectations for ourselves, so it?s great to hear. Thanks too for your loyalty, business and for choosing Maplecrest Ford of Mendham once again. We look forward to helping you and your entire family again in the future. Drive safe! Regards, Donna Levey Customer Relations & BDC Team
Amazing service
James was very helpful and patient through out the whole process. We are very pleased with the experience we had at Maplecrest Ford of Mendham.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Nice, awesome people!!!
This dealership is great!. Got a very nice deal and people here are very nice, respectful and will make your experience worth remembering. Good job guys!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
COUNTRYMAN
Charles Countryman was awesome. He was professional and knowledgeable and his good natured attitude made me feel at ease going through the process of buying my first car ever. Everyone should go buy a car from Charles! Everyone else that works there was great as well. It was a very friendly environment. Thank you Charles and everyone at Maplecrest Ford - I'm loving my new Ford Edge!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
DISHONEST
Where to start? Charged for repairs that were covered under extended warranty purchased from the dealer. Unable to perform correct repair after many, many attempts. Tried to upsell parts that weren’t needed. Falsified invoices pertaining to mileage on vehicle.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
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Dear Dominick, Thank you for your review. After a two-hour face to face meeting with you, I'm honestly surprised at your takeaway, but now realize what a complete waste of time it was. Your statements of “caught in lie after lie” and accusation of "falsified mileage” reinforces my decision to not publicly address your comments. Your statements are in fact, lies. Maplecrest is powered by humans and we are not perfect. That said, WE DO NOT lie or deceive anyone, regardless of what you may think. During our meeting you mentioned every other Ford dealership within a 15 mile radius, stating you had done business with them all. And to my luck, you found me. And now I know why. I am certain you have tried to do business with other Ford stores but eventually you pulled the same type of shenanigans until you were no longer welcome. And sir, you have worn out your welcome at Maplecrest as well. I’ve read the reviews on your business, and now I know why you find yourself without a single employee and doing business from a PO Box. You’re not a nice person and you have little to no business sense. I’m proud of the reputation my business has earned and I stand by it everyday. I don’t think you can say the same, or at least that is what your customers think. Have a look for yourself. https://www.yelp.com/biz/rissland-garage-door-cedar-grove-2 Tom Giordano
Excellent Service
The professionalism of Olivia was great. I had a question she answered it quickly. There was times she wasn’t in that we were able to talk. Very reliable.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the great 5 star rating and for allowing Maplecrest be your Ford dealer! We appreciate it and it is great to read such wonderful comments about your recent experience with us and Olivia! Drive safe and see you again soon. Best, Donna Levey BDC Team MAPLECREST FORD OF MENDHAM
Excellent!
Micky at Maplecrest was excellent to work with! I am so happy with my purchase! I would definitely use Maplecrest Ford in Mendham again when purchasing a vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks so much for your 5 star rating and wonderful review on Dealerrater.com for the store, Salesmanship, as well as for Marie and Micky! Your satisfaction means a lot to us, and we appreciate you choosing and recommending Maplecrest Ford! We are so happy that we made your pre owned auto buying experience so positive and to build a trusted, loyal relationship with you! Drive safe and see you again soon. Best, Donna Levey BDC Team MAPLECREST FORD OF MENDHAM
A Great Experience...Start to Finish
Olivia was incredibly personable, attentive, understanding and really made the entire experience pleasurable. I also had the opportunity to speak with the General Manager, David, who provided me with a truly welcoming impression from the first call till I was able to connect with Olivia. The Finance Manager took the time to thoroughly explain every detail and determine best options for my situation allowing me to walk away extremely comforable with my purchase. The Sales Manager also introduced himself and expressed his concern for my satisfaction. I will certainly recommend Olivia and this sales team to anyone I speak to that's looking to purchase a new or used vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Dear Gunner, Thanks so much for your great review, comments and 5 star rating of your experience here! Your satisfaction means a lot to us, and we appreciate you choosing and recommending Maplecrest Ford! We are so happy that you are pleased with our Team and that we can built a trusted, loyal relationship with you and yours! Drive safe and see you soon. Best, Donna Levey BDC Team MAPLECREST FORD OF MENDHAM