Maplecrest Ford

I will admit to being a little skeptical about buying a used car from a dealer rather than from one of the many places on the Internet that make it so easy now, but the experience, the quality of the CPO car and the service I got at Maplecrest was top notch. When a small problem cropped up to days after I took delivery on the car, the service folks took me in over a Holiday weekend and fixed the brakes almost immediately. Good jo by all at Maplecrest!

Extremely organized efficient and affordable service department. We would use anyone else to service our Ford purchases.

Very nice team and friendly staff .....I'm a happy mustang gt owner now. I will recommend this team to anyone anytime and anywhere. Come and try them out..you wont be dissatisfied;-)

I walked into Maplecrest Ford yesterday, 8/20/2018, not expecting to walk out with a new car. My fiancé and I went in just wanting to test drive an Escape and an Edge and to get an idea of pricing before we made any decisions. Our family has been using Maplecrest for a few years so we figured we would drive down and check it out. From the second we walked in, we were immediately asked if we needed help, our requests were heard, and they immediately got us the keys to an Escape to start with! Bill went on the test drive with us and he was absolutely wonderful! Seriously, I cannot say enough great things about him. I always get nervous test driving cars, but with Bill with us, I felt extremely comfortable. He was not only attentive but personable and gave us all the information we could have wanted about both cars. Bill was honest and upfront about everything from the second he walked out to get in the car with us for the test drive and talking about our options with him afterwards was honestly refreshing. It was like talking with a friend about what would be best for us and our lifestyle at the moment, not only car wise but payment wise. My previous car was a small sedan with no 4 wheel drive; going into this I specifically stated that my number 1 need was that I have a 4WD car after experiencing a pretty nasty Winter this past year in my FWD sedan. I threw a wrench in things when I told him that I was looking to trade in a car that had a good amount left on it to pay off but overall, my safety was my biggest concern and I knew what this entailed going into it. Like I said, we were not anticipating leaving with a car, but Bill did everything he could to get me a payment that really could not be beat, especially given all of the circumstances. I left that night with a 3 year lease on the car I have wanted for years... a 2018 Ford Escape! And I truly could not say enough great things about Bill and the dealership in general! They all worked together so well and all of them had us cracking up in the show room. My fiancé is a big Ford guy and now I can honestly say that I understand why and that I am so happy with my decision to switch to Ford... Thank you so much, Bill!

Oil change, tire rotation and multi point inspection done efficiently, quickly and in a pleasant environment. New Tech Brett is top notch. Always a good service and sales experience at Maplecrest Ford in Mendham, NJ!

James always makes sure we get the car we want for the price we can afford. This is the fifth car my family has purchased from James in the past 4 years. We highly recommend James, since he will always take the time with you to help make sure you get what you want. He even shows us how to work everything in the car, but at times, my husband is giving him a lesson, since he is really tech savvy. I wouldn't go anywhere else. Never had I ever felt that I was just a price or commission for them when I walk in. They are more like family and I am always greeted with a friendly smile even when I get my car serviced there. I highly recommend this place to everyone I know.

Easy to schedule a service appointment. Check in was quick, and the loaner was ready for me. F150 service was completed same day as promised.

They sold me a 2 year old CPO Expedition which had undergone a 172 Point inspection, yet the rear brakes were inadequately low, the rotors were warped and gouged, the exhaust was resting on the frame. They took the car back and it took 5 days to get it back to me and when it did the exhaust was still resting on the frame. I have no faith that anything was inspected on the vehicle if you could miss such obvious things as this.

The dealership is a convenient location in Morris county. The staff I worked with were knowledgeable and helpful in working with me in regards to what I wanted, as well as financing, which made it easy for me in purchasing my new car. An overall positive experience!

I decided to purchase a certified pre-owned 2016 Ford Expedition from Maplecrest Ford of Mendham. I live in N.Y. approximately an hour from the dealership but I had several extensive conversations with the salesman Rich Collazzo. When we initially spoke, I had wanted to see that vehicle the next day, but was told I was unable too because it was on load to the “Service Manager” who had taken it on vacation. After waiting approximately a week I was contacted by the dealer and told the car was available and I was excited because I was getting the car I wanted and was assured it was in tip top shape and that it was CPO. I researched what qualified to be CPO. According Ford CPO vehicles must undergo a 172 Point vehicle inspection. “When you purchase a CPO vehicle, you get the confidence of this comprehensive inspection” found on Ford.com. The inspection is supposed to include a road test, under body inspection, and inspection of all major systems including important ones such as brakes and exhaust (ill get back to that later) Upon arriving at the dealership I did a quick inspection and test drive of the vehicle to ensure everything was functioning properly. It being August and rainy I did it with the drive with the windows up. Everything appeared okay at the time and I thought with Ford’s 172 point inspection any major issues would have been addressed. I went through the sales process which was fairly simple. As I was driving home I noticed a loud clanking noise coming from the bottom/rear of the truck any time I hit a bump or pothole, again I drove home with the windows up due to rain, but didn’t think much of it. When I got home I noticed that when I closed any of the doors there was a clanking noise coming from the bottom of the car. Upon further inspection it appeared to me that it was coming from exhaust system as the muffler shook every time a door was closed. That evening after the rain had stopped I got my wife and kids and I drove the vehicle with the windows down and immediately noticed a scraping noise coming from the rear of the vehicle. The noise increased with speed and became a grinding noise upon breaking. It being a Saturday evening I called the dealership however they were closed, they were closed the next day as well. Since I was nervous about driving the car I returned home and the following Monday I immediately brought the car to my local mechanic. He removed the wheels and immediately identified the scraping noise as rotors that were worn well beyond their service life, warped, and had deep gouges on their surface. Additionally the brakes had been worn down to a point they needed replacing and had been become extremely uneven due to the condition of the rotors. Identifying one issue my mechanic turned his attention to the exhaust. He too observed that it rattled any time a door was closed or when the car passed over a bump. Upon inspection under the vehicle he found the exhaust pipe had come loose and was resting on the frame of the vehicle. After the car was inspected by my mechanic I immediately contacted the dealership and spoke with my salesman Rich Colazzo. After checking on several options, as having the car fixed by a local dealer (less than 2 miles away) Rich told me the only thing his Sales and Service manager would authorize would be if the car went back to his dealership. This was not going to be an easy feat because like I stated before the dealership was over an hour away, and I work during the week. If the dealership had not already had my bank check I would have just returned the vehicle, at this point my trust that they inspected anything was gone. Rich contacted me and made the over hour and a half drive to get the vehicle and left a Ford Fusion as a service loaner, this was Monday at 2 p.m. Rich drove the car back and I didn’t hear anything until I called the dealership on Wednesday. They told me the car just went into the shop. Why when you just sold someone a CPO car which was obviously not inspected would you wait 2 days to get it into service, despite how busy you may be. Wednesday evening came and went and no word on the car. Thursday afternoon I finally received a phone call that the car had been repaired and would be returned to me that evening, and Rich was going to drive it back to me. 20 minutes later I received a phone call that the car was not ready because a wrong part had been ordered for the exhaust system and the new part was not arriving until the next day. Late Friday afternoon I finally received a phone call and Rich was driving the car back to me. I finally got my car at 7 p.m. on Friday night. Unfortunately for Rich he got the short end of the stick driving back to N.J. in Friday summer traffic, but honestly if not for him I would have just dropped the car back off at the dealer and asked for my money back. At this point I thought the saga was over but I wasn’t that lucky. After Rich had dropped off the car I checked and once again the exhaust made a rattling noise upon closing the doors. It also made noise when going over bumps or potholes. I yet again had to bring the car to my mechanic who confirmed what I had suspected. The exhaust pipe coming from the catalyst was still resting on the control arm. Whatever fix the dealership had attempted 1) did not fix the problem and 2) Once again no one ever bothered checking to see if it was corrected. At the time of writing this I am currently scheduled to have the car inspected at another dealer at my cost. There are several things that really bothered me about this entire experience. First off and most importantly I purchased this car specifically because it was CPO, however, I have little to no confidence that any inspection was completed on the vehicle. The rear rotors were in horrible shape, they ruined and ran the rear pads down to the end of their life and the exhaust was loose resting on the frame of the car. These are major things that I identified immediately, yet I am not a mechanic. Warped rotors, especially on the drive axle can severally affect a vehicles braking performance, especially a vehicle such as the Expedition weighing 6,000lbs. Another issue of concern was that the “Service Manager” who had “loaned” the vehicle for vacation did not address or pick up on any of these issues, or maybe it was easier to ignore them. Judging by the initial advertised mileage it appeared they put several thousand miles on the vehicle prior to me purchasing it, maybe a secondary inspection should have been completed considering. I could tell there was little detail paid to servicing or cleaning the car because although I was told the vehicle had been “washed” I found cigarette ashes in the door handles and all over the floor as well as 2 half burnt “Newport” cigarettes I found under the passenger seat. As a customer who just purchased a used car for tens of thousands of dollars that was sent home with inadequate brakes, I would have thought that inspecting and fixing my car would have been a priority as soon as it arrived back at the dealer, but no, it had to wait 2 days to even be looked at. It took almost a week to get the car back, and the only person I had heard from was Rich the salesman who got stuck making the trips back and forth. There was no contact from the dealership otherwise regarding them selling me a car with such obvious issues. Rich went above what his responsibilities were as a salesman and he was excellent, but the dealership as a whole and particularly the service department failed on several fronts. I have lost trust in Maplecrest Ford of Mendham as well as the whole CPO program. I am I my late thirties and this is my 14th car purchase between me and my wife. I have bought new, used, and leased, and this has been my most frustrating and disappointing car buying experience thus far. As a point of note I received 2 emails from Maplecrest Ford asking them to review my experience on various social media sites.