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Maplecrest Ford

(1,100 reviews)
Visit Maplecrest Ford
Sales hours: 9:00am to 5:00pm
Service hours: 7:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
View 6 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 346-5036 (888) 346-5036
Used (877) 743-1273 (877) 743-1273
Service (866) 322-8752 (866) 322-8752

Reviews

(1,100 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Maplecrest Ford from DealerRater.

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New car and Service

I bought a car from Maplecrest in 2011 and have had it serviced at the dealership regularly. Service people are knowledgeable and friendly. For this reason, I just bought my new car from them again. Sales people were professional and my sales person, Micky, went out of his way to find me the exact car that I was looking for even though they did not have that car configuration on the lot. Great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Dear Jim, Thank you for the fantastic 5 star review of Maplecrest and Mickey. Your repeat business in sales and service is much appreciated! We were happy to find what you want and need. Stop into sales and see us when you are in service again. Drive safe and thanks again. Best, Marla Keenan BDC Manager

Honesty with no pressure...a winning combo

I had owned a BMW for 10 years & was looking for an EV. A friend of mine raved about his C-Max Energi and so I test drove one with James. He was extremely knowledgeable, helpful and honest. I felt absolutely no pressure like I did with BMW in Bridgewater (who I was also working with). James gave me a lease deal that I just couldn't refuse & I love my new car. Thanks James!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for your review of James and Maplecrest! Very happy to hear about your positive experience and that you love your new C-Max Energi. Drive safe and stop in soon. Best, Marla Keenan BDC Manager

Love Maplecrest Ford

Mickey Hendrick and Dave Cozza made our car shopping experience easy! They both are friendly, helpful, and down to earth. We love our new Escape!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review of Maplecrest Ford of Mendham, Mickey and Dave. We are glad that your car shopping was easy and friendly. Drive safe and enjoy! Best, Marla Keenan BDC Manager

james skuraton

james did an excellent job giving us good options to chose from. he knew his inventory and was helpful, and patient. we love both vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Gene, Thank you for purchasing your Ford's from Maplecrest. We are happy to provide you with a patient process during your car shopping. Drive safe and please stop in again for a visit. Best, Marla Keenan BDC Mangager

Easy and Trust Worthy

I have been getting my last two Ford Edges serviced by MapleCrest Ford. They have been very accommodating, easy to deal with and trust worthy. I drive 30,000 miles a year, so I service my vehicles often. When it came time to purchase a new vehicle I was hoping to buy from MapleCrest. James was very easy to deal with, communicated great and had a very competitive price. I would recommend MapleCrest to anyone that is interested in a new car purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you so much for all the 5 star reviews of Maplecrest the employees. We are happy to serve you and accomodate you evey time you visit. Drive safe and see you soon. Best, Marla Keenan BDC Manager

Helpful and made it easy!

Micky made the whole process and returning my last vehicle, not a Ford, very easy. He answered all my questions and followed up. Everyone was very friendly. I recommend this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Carolyn, Thank you for working with Maplecrest and Micky. We appreciate your business. Please drive safely and stop in for a visit. Best, Marla Keenan BDC Manager

Outstanding delivery / tech review 2018 Ford Flex

Rich Colazzo did an outstanding job taking our order and delivering our new 2018 Flex, which we absolutely love. Great ride, really nice features throughout, inside and out. Best road vehicle we have ever owned. During our initial sales consultation, Rodrigo Filipe, the Sales Manager, came over to introduce himself and to reinforce the commitment Maplecrest has not only in the sales process, but in the subsequent service experience as well. Rich did an exceptionally nice job explaining the extensive technology that is available with this vehicle and spent over an hour going over the many features. We highly recommend Maplecrest Ford as a "destination dealership," that is to say it would be worth a drive to buy your vehicle here and also to have it serviced here. I have now purchased 3 vehicles at Maplecrest and have all of them expertly serviced by their Service Department. This is an outstanding dealership in every respect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Flex Guy, Thank you for the kind words and 5 star reviews of Maplecrest and the employees! Thank you for purchasing your Ford vehicles from our Ford location here in Mendham. We appreciate your business! Please drive safe and stop in for a visit. Best, Marla Keenan BDC Manager

2016 Ford Fiesta

Pleasant and quick. Just what I needed. Everyone was wonderful to me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Dear Carol, Thank you for your 5-star review and congratulations on your new vehicle! We believe our customers deserve a car-buying experience that is quick, easy and completely transparent. It's nice to know we are meeting those expectations. Safe travels and we hope to be able to assist you again the in future. Regards, Andrea Manna Customer Relations

2014 Ford Flex CPO

My salesman Rich was very helpful and extremely knowledgeable on the car. He was in full contact with me the whole way through the sale. The dealership was clean and inviting. I would recommend maple crest.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Joseph, Thank you Joseph for taking the time to submit such a nice review of Rich and Maplecrest here on Cars.com. Thank you for using us and please drive safe. Best, Marla Keenan BDC Manager

Engineer

Everything about Maplecrest is A++. Sales staff helpful, repairs done right and on time. They always try to accommodate your schedule

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Richard, Wow! Thanks for such a thorough and fabulous review of Maplecrest Ford of Mendham. We appreciate your business! Drive safe! Best, Marla Keenan BDC Manager