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Maplecrest Ford

(1,100 reviews)
Visit Maplecrest Ford
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–5:30pm
Tuesday 9:00am–8:00pm 7:00am–5:30pm
Wednesday 9:00am–8:00pm 7:00am–5:30pm
Thursday 9:00am–8:00pm 7:00am–5:30pm
Friday 9:00am–6:00pm 7:00am–5:30pm
Saturday 9:00am–5:00pm 7:00am–3:00pm
Sunday Closed Closed
2021 consumer dealer award
View 6 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 346-5036 (888) 346-5036
Used (877) 743-1273 (877) 743-1273
Service (866) 322-8752 (866) 322-8752

Reviews

(1,100 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Maplecrest Ford from DealerRater.

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Great dealership and salesman!

We purchased a truck from Maplecrest Ford. Rich Colazzo made the buying process fairly seamless. He explained all the details to ensure we understood our purchase. He also answered any followup questions thoroughly. He also spent a considerable amount of time reviewing all the new features of the truck as it had been a long time since we purchased a new vehicle so we were not so familiar with all the new technology. I would highly recommend the dealership and working with Rich. He also has a great sense of humor!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Carolyn, Thank you for this wonderful 5 star review of Maplecrest Ford and Richard Colazzo. Please drive safe and enjoy your new Ford truck. Best, Marla Keenan BDC Manager

Awesome experience!

Great experience leasing my new Ford Fusion Energi. Micky was great and very accomidating. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

David, Welcome to the Maplecrest family! We appreciate your recommendation of our dealership and for buying your new Ford Fusion Energi at Maplecrest with Micky Hendrick. Please drive very safely and stop in to see us soon. Best, Marla Keenan BDC Manager

Excellent customer service

This is the second vehicle I leased from James. He is very helpful in finding a vehicle that fits my needs and is easy to work with. I recommend Maplecrest Ford and if you go please see James. Also, Marla Keenan was very helpful with the beginning of the process of locating a vehicle, we worked through emails which is helpful with my schedule.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Dear Nikki, It was our pleasure to assist and to find you the right car that you were looking for in a convenient manner. Thank you for working with us and for the 5 star review! Best, Marla Keenan BDC Manager

GOT WHAT I WANTED QUICK AND WITH NO SALES PRESSURE!!!

James listened to what I wanted and needed. Found it quickly and delivered without any sales pressure or games!! I was a very long time Lessee with a competing Ford dealership and James won me away within minutes of my first phone call with him. The only trip to the dealership I needed to make or was requested to make (which has not been my experience with other dealerships) was to pick up my new truck and that was the day before the Christmas Holiday weekend - I was quite impressed with the level of service and I couldn't be happier! This was my first experience with Maplecrest and it will not be my last!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Jodi, Thank you for this additional review of James and Maplecrest! Our goal is to provide you with an outstanding car buying experience. Thank you for choosing Maplecrest and drive safe!! Best, Marla Keenan BDC Manager

Excellent

A very professional and courteous staff. It was the most please take lease deal we ever did. Will definitely return

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Brian, Thank you for the kind words and the 5 star reveiw of Maplecrest Ford. Congratulations on your new car lease and enjoy! Drive safe! Marla Keenan BDC Manager

Car Buying Experience

The Salesman Frank Baccaro was excellent and I would recomend him to anyone. He answered all of my questions and made the car buying process a simple and enjoyable experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Bob, Very happy to hear that Frank provided a smooth experience for you. Thanks so much for the great Cars.com review and recommendation. Safe travels and we hope to see you again soon. Best, Marla Keenan BDC Manager

Fast easy pleasure doing business with james

James makes the whole buying experience a pleasure. James truly cares about his customers needs and wants. I highly recommend him and Maplecrest ford to all my friends

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the recommendations and for giving Maplecrest a 5 star rating here on Dealer Rater. Yes, James does care about his customers needs. Drive safe and thank you for choosing Maplecrest and James. Best, Marla Keenan BDC Manager

Explore

Everyone at the dealership all took the extra step in helping me !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mark, Our Staff works hard to go the extra-mile for our guests! Thank you for choosing Maplecrest and for the 5 star review on Cars.com. Enjoy your new vehicle and drive safe. See you soon. Best, Marla Keenan BDC Manager

Maplecrest Ford of Mendham

James Skuraton in sales was excellent to work with, knowledgeable and helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear Peter, Than you for your 5-star review. Your satisfaction means a lot to us, and we truly appreciate your choosing Maplecrest Ford of Mendham for your automotive needs. Please don't hesitate to call if you'd like further assistance. It means a lot to us to have earned your trust in our business. We hope to see you again in the future. Until then, safe travels. Regards, Andrea Manna Customer Relations

My Ford Experience

Maplecrest Ford is the best. Everyone, service, sales are extremely helpful and accommodating. My sales rep was Mickey Hendrick. I can't say enough about him. He goes above and beyond from the sales to the reception of the vehicle. He will work with you to make sure you get the best price. He is friendly and extremely professional. My landlord bought his truck from Mickey and also commented he wouldn't deal with anyone else. My daughter bought a car and I have now purchased 2 cars with Mickey as our sales rep. Please know how appreciated he is. A true gentleman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Jane, Wow what a special review of Mickey! Thank you so very much for the recommendations and for choosing Mickey and Maplecrest. There is a reason why Mickey has been selling Ford for so long. He knows the product and his customers love him. We hope all of you drive your Ford's safely and we hope to see you soon. Best, Marla Keenan BDC Manager