Reviews
Great Service
As always, I was greeted with friendly professionals at Infiniti of Coconut Creek. When I called to schedule my appointment with Henry, he was courteous, professional, and prompt.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the 5-star rating Renette! We love to hear about our customer's experiences. We know car servicing can be stressful and quite annoying but we strive to provide a pleasant and efficient experience. Henry is a great service consultant and we are glad to have him with us. In the meantime, we look forward to seeing you in the near future. Best regards, Oscar Costa | BDC Manager | 954-861-6100 x 1007 | Oscar@infinitiofcoconutcreek.com
Great service
The visit with Steve Fisher was professional and efficient. I like the way his area was personalized... it was like we were doing business in a living room. The rest of the place while clean was very plain.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the outstanding review Maryann! We are glad you enjoyed dealing with Steve, he's a great associate of ours and we are so glad to have him. He will be pleased to hear you were satisfied with your experience. We look forward to seeing you next. In the meantime be sure to find us on Facebook and Twitter for news and updates. Best regards, Oscar Costa | BDC Manager | 954-861-6100 x 1007 | Oscar@infinitiofcoconutcreek.com
Exceptional service from Joey Fouts
Mr. Fouts was the collision center estimator to assist me, and I wanted to single him out and sing his praises. Throughout the entire time my car was being serviced, he went above and beyond and everywhere in between to keep me updated on the progress and let me know what to expect from the experience every step of the way. His professionalism and can-do spirit was especially inspiring when considering it is fast-becoming a lost art nowadays. I would recommend your collision center to any family or friends specifically because of my experience with Joey Fouts.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks a lot for the 5-star review Nicholas! We are pleased to see our hard work is paying off! Joey is a great member of our team and he will be thrilled to see his customers are fully satisfied. We understand people are worried about their cars being fixed up properly and that is why we know it is important to reassure and update our customers during the entire process. If you have any questions or concern, be sure to contact me. Also, find us on Facebook and Twitter for exclusive deals and news. Best, Oscar Costa | BDC Manager | 954-861-6100 x 1007 | Oscar@infinitiofcoconutcreek.com
Great employees
Jeff Bomwell. He takes excellent care of me. He makes certain that I am always satisfied with my service. Others at your store were not as good to me. Also, your greeter Miles is always incredibly friendly and personable. These 2 men are the reason you get all my business.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marc, thanks for the kind words regarding Jeff and Miles. As you said, they are great members of our team and we are so proud to have them. We take pride in providing high-class customer service and we are glad it is coming through to our clients. Please don't hesitate to reach out to me if you have any questions or concerns. In the meantime, be sure to connect with us on Facebook and Twitter for specials and exclusive contents. Best regards, Oscar Costa | BDC Manager | 954-861-6100 x 1007 | Oscar@infinitiofcoconutcreek.com
Awesome Service Dept at Coconut Creek Infiniti
The service department at Coconut Creek Infiniti took care of all of my needs in a very timely and professional manner. Steven Fisher is awesome and because of him I will pass up on service at 2 of my local Infiniti dealerships to drive and get service at Coconut Creek!!! You guys are truly number one for a reason. Sawgrass and Fort Lauderdale, take a few notes from Coconut Creek.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for this amazing review, Johnnie! It was such a pleasure reading about your experience with our service team. We understand that last minute service can be very stressful, therefore we strive to make the process as painless as possible. I am happy to hear that our team made you feel welcome and gained your trust. We hope to see you back again for any of your future needs! Sincerely, Oscar Costa | BDC Manager | 954-861-6100 x 1007 | Oscar@infinitiofcoconutcreek.com
Quick Service
Had to order a part to replace under warranty and as soon as it came in I got a call and got it replace a couple hours later.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the 4-star review, Brian! We are glad we were able to get you back on the road as soon as possible. We strive to provide all of our customers with the best experience possible whether it be for sales or service. We look forward to seeing you during your next visit. In the meantime, be sure to visit us on Facebook and Twitter for instant news and exclusive specials. Best regards, Oscar Costa | BDC Manager | 954-861-6100 x 1007 | Oscar@infinitiofcoconutcreek.com
Super experience
The Service Advisor, William Garcia, was excellent. He was extremely courteous, professional, kept me fully informed regarding all matters, and had my interest paramount - he was great! Also, I was very pleased with the overall staff, the facility, and the quality of service. In my many years of using numerous auto dealerships throughout the country for service, I would rate Infiniti of Coconut Creek as the best!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for going out of your way to write this great review, Barry! I am happy to hear that William was helpful and accommodating throughout your service appointment. We strive to make each customer feel comfortable during their visit, as well as throughout their vehicle ownership. We look forward to helping you with any future automotive needs! In the meantime, connect with us on Facebook and Twitter for updates on specials and events. Best, Oscar Costa | BDC Manager | 954-861-6100 x 1007 | Oscar@infinitiofcoconutcreek.com
Great Job
As always I have high expectations for my preferred vehicle, and equally high expectations about the dealership professionals who serve them. Infiniti of Coconut Creek seems to always demonstrate traits of having the best in quality, reliability, value and customer satisfaction in both sales and service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to write a review of our dealership, Renette! We strive to provide a comfortable and easy car shopping experience for all of our customers, and we're pleased to hear that our staff took the time to make sure you were comfortable with your purchase. We hope you're enjoying your new car, and be sure to let us know if there is anything else we can do for you! Also, don't miss out on the special deals and offers we have on Facebook and Twitter. Best, Oscar Costa | BDC Manager | 954-861-6100 x 1007 | Oscar@infinitiofcoconutcreek.com
Great Impression
Loved working with lynda Brack-efficient, responsive, fast, accommodating and top notch service. Couldn't be more satisfied with the whole experience. Already bragging and recommending her to friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
On behalf of all of us at Infiniti of Coconut Creek, I would like to thank you for writing this great review about our dealership! I am happy to hear that you enjoyed your experience with Lynda, and that she was helpful during your visit. I will certainly pass on this great feedback. We look forward to servicing your future automotive needs! Please do not hesitate to call us if you have any questions or concerns, and be sure to connect with us on Facebook and Twitter. Best regards, Oscar Costa | BDC Manager | 954-861-6100 x 1007 | Oscar@infinitiofcoconutcreek.com
Excellent Treatment
everything was exceptional, especially the dealer....................................................
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us, Jay! It's great to hear that you enjoyed your time at Infiniti of Coconut Creek. It is our pleasure to serve you and I hope that you will let us know if there is anything we can help you with. Please come see us again soon! Best regards, Oscar Costa | BDC Manager | 954-861-6100 x 1007 | Oscar@infinitiofcoconutcreek.com