Jim Tidwell Ford

Met by Justin who was very professional and explained all. I now wait for him to call me on the cost and installation of my ford emblem.

I was attended by Justin upon my arrival. He promptly checked my vehicle in. After having my oil changed, Justin notified me that my vehicle had a leak in the seal of the left arm that needed to be repaired. I let him know I was aware of the problem and was in the process of getting it repaired. I also let him know how much I appreciated him notifying me of the problem. I had previously taken my vehicle to another dealer with concerns of suspension problems. Little attention was given to my concerns. I took my vehicle to an independent mechanic who con firmed my suspicions. Justin helped replace the trust I lost in dealerships by identifying the problem and by letting me know.

Not the best customer service received and inaccurate information in regards to the total cost and fees for an oil change and package services for my car.

service was provided in time frame given. Will follow up on tire manufacturer warranty. Premature wear of original tires. Only 18k miles on them. Rotated regularly.

REALLY OUTSTANDING SERVICE ESPECIALLY FROM JUSTIN COMMISSIONG .VERY KNOWLEDGEABLE, COURTEOUS AND PROFESSIONAL. VERY GOOD TURN AROUND TIME. Nice facilities and excellent service program. Service representatives are very professional and great to work with especially Justin.

This is the second truck I have bought from in the last 3 months. Oscar Moya has been awesome to work with both times. The entire staff there is super nice and very professional.

The staff was the worst! From the salesman On up I bought cars here before it was great not now! I will never go back

My 2017 Explorer would not start. The service center quickly diagnosed the problem and repaired my vehicle the same day. The service rep was very helpful and took ownership of the problem.

This was my first bad experience at this location and there customer service was bad. I am rethinking whether I should take my vehicle to that location anymore

Do yourself a favor and find a different servicing dealer, even if it means driving a little further. I was having an issue with my Expedition's alarm going off by itself. I called the dealer closest to me, but they were booked up for the next few days. When I called Jim Tidwell Ford I was told they had appointments as early as 11:30 today. I explicitly asked if that meant they could actually get my vehicle in for diagnosis today, not just get me there to drop off my vehicle. I was told "yes", my vehicle would be diagnosed today by a technician. I arrived on time and immediately and was greeted by what I thought was a service writer. Then, after telling him why I was there, I was told I needed to have a different type of writer for my issue. He asked me to go into the building and speak with a service advisor inside. The problem was the people inside weren't service advisors. The representative inside told me she'd have to locate a service advisor for me. What? That made no sense. After waiting there for five minutes, while she literally did nothing, I asked where the service advisor was. At that point she said "let me go find one". Honestly, I was at a loss why she didn't do that in the first place. When she finally located an advisor I was asked to step to the other end of the service lane to speak with her. I described my problem and she stated it would be about 24 hours before it could be diagnosed. Already irritated by the lack of professionalism I'd experienced so far, I told her that was absolutely unacceptable. I had arranged for someone to pick me up at the dealership and had driven more than twenty minutes to get there because I was assured my vehicle would be diagnosed today. She told me their service appointments are set by a third party call center that has no idea what their service availability is on any given day. I told her I didn't care, they still represent Jim Tidwell Ford. At that point she said she didn't want to argue, she'd get the service manager. Eventually the service manager came to speak with me. I explained both my vehicle issue and the problem I had with being lied to by the call center to set the service appointment. I didn't appreciate rearranging my day and inconveniencing my wife to come pick me up when they obviously had no ability to get my vehicle diagnosed the same day. He immediately defaulted to the position that electrical problems can sometimes take days to diagnose plus whatever time it take to order parts. He made no attempt to assure me my vehicle would get diagnosed today as promised. Nor did he make any attempt to try to help the situation. Service departments like Jim Tidwell Ford's are why so many customers loathe the experience of dropping their vehicle off for service at the dealership. They assume, even if your mad, you'll just feel you have no choice and put up with their nonsense. I took my keys and left the dealership. I won't darken their doors again after this incredibly poor customer care.