Reviews
Basic service and maintenance
This is the second truck I’ve taken here and they always do great work and are very friendly and professional. They even found some warranty work that needed to be fixed and did it in a timely manner.
- Customer service 5.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words, we appreciate the feedback! We are thrilled that you had a pleasant service visit!
Bob from Marietta
I had a very good experience with Jim Tidwell Ford. They diagnosed the check engine light on my 2016 Diesel and fixed it still under warranty. The Diesel mechanics were backed up a few days but all in all it was a good experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you. We're glad that you had an excellent experience with your recent service visit.
Car repair
This is where I bought the car, I service here. It took longer than expected but was fine. Good personal attention. Shuttle is great if you can use it.
- Customer service 5.0
- Buying process 1.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Suze, Thanks for the purchase! Glad we could provide you with a great experience. We apologize for the wait and hope you'll choose us next time!
New car
Everyone was Super friendly to us! We had a great over all experience buying our new car. We will do business here again in the Future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Mark, for your kind words! We are very happy to hear that we were able to provide you with an enjoyable car buying experience!
Skylar is the best salesman . Wonderful experienc!
Great experience! Skylar was wonderful to work with. Found what we wanted. Whole experience very pleasant, would definitely come again! In and out of the dealer in an hour and a half. Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you, Felton, for your kind words about Skylar! We are very happy to hear that we were able to provide you with an enjoyable experience!
Michele Logan
Every person I've dealt with at Tidwell Ford has Been Amazing. It feels like Family when I need help or service. I'm a widow now and it's nice to feel like I can Trust someone with my vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Michele for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
2020 Ford Explorer
Oscar was wonderful and took good care of us! He gave a thorough overview of my car and helped me set everything up so I was ready to hit the road! Financing was easy and went smooth. Great Job Jim Tidwell!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
LAP, Thank you for your kind words! We are thrilled to hear that we could provide you with a great experience!
Oil change was quick and awesome customer service
Very good job in service department. Had my truck back and clean ready to get back on the road.. A plus service would recommend to other f150 owners
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Beau, We are thrilled to hear that we could provide you with a great experience!
Oil Change
It has been about a year since I last visited this dealership for routine maintenance. In the past, the service department was extremely slow and the customer service was poor. However, new management has come onboard since my last visit and they have really turned the place around. I was very pleased with the timely service and exceptional customer service I received during my visit. I decided to give the dealership a second chance and it paid off.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Jordan for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
2018 Jeep Wrangler unlimited
Kerry Fricke did a really good job with the whole sales process and took care of everything that was required overall a excellent experience at Jim Tidwell Ford
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Jim D for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!