Reviews
My first time
This was my first time at this location. I was greeted upon arriving. Justin was very professional and personal. He got me in and out quickly and explained what was done. I appreciate all the help I received and will recommend it for service . My only concern was that a diagnostic check would require leaving my car overnight.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for being our customer, we appreciate your kind words! We are glad that you had a pleasant service visit! We thank you for your feedback.
Operator
Since I started bringing my car there I could not complain They did a good job. The advisor was very professional , knowledgeable and very helpful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for being our customer, we appreciate your kind words! We are thrilled that you had a pleasant service visit!
Oil change
After left drive the car for a about 300 mikes .. mostly highway. Brake indicator light came on. I asked to check brakes and they gave it a yellow. Guess they did not feel like changing them on a Saturday. Seems like a rush job.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Dee for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
Bait and switch with pricing. Not honest and will add...
Bait and switch with pricing. Not honest and will add extra fees. Negotiated a price on the phone and arrived to a much higher price.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for bringing this to my attention. I apologize that your recent experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Customer
Since I bought my vehicle from Jim Tidwell Ford I have had good service every time I went so far so good and the service people are very helpful.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Service review for Kirk
I can’t express how helpful Kirk and the Jim Tidewell team was throughout this experience. They have always been at the top of the customer service experience. One to ten....you all are an 11!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!
Service at Jim Tidwell Ford was awesome great job.
Great service department and would recommend them to anyone nice people handled everything with professional attitude and in a timely manner keep up the good work
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you. We're glad that you had an excellent experience with your recent service visit.
Mustang Recall
Free recall and a free inspection of my car plus really friendly service was really useful and quite nice to be around. Also got recommendations to new resturaunts while waiting for my car to be brought around. Really nice people.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are very happy to hear that we were able to provide you with an enjoyable experience! We thank you for your business and look forward to your next visit!
Purchaser
The sales and service departments at Jim Tidwell Ford was outstanding! They went above and beyond for us!! We ended up purchasing a car and could not of been happier with our experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new car, Deborah! Thanks for the review.
Peter
Brandon Johnson was a pleasure to work with. He is knowledgeable and answered all our questions. I would definitely go back to this dealership . I love my 2020 Explorer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks, Sheila! We are thrilled to hear that we could provide with a great experience!