Jim Tidwell Ford

Saw the truck listed in the internet. Appointment was made to test drive and was out the door in less than 2 hours with no haggles. Price was as listed, no pressure, documentation and other fees standard as in industry.

Wonderful experience from start to finish. Brandon J was super helpful and professional. Highly recommend! Will use them again in the future and have already recommended them to family and friends also!

Shaundra, customer service, was very helpful and courteous. She secured a driver to take me to a local fast food for lunch while I waited for my door key code.

Bought a new set of tires from the dealership. Installation was of very poor quality as the wheels/rims now have damages and scratches. Im trying to call my service advisor but always getting voicemail.

I had to go 2 different times before I got this actually completed because the first time they told me it would take 1.5 - 2 hours and I got there and they said it would take 3- 4 hours. I had to reschedule due to my time commitments. When I took it the second time, allowing for 5 hours, they said it would take a day or two be fore it would be ready. When I recalled the conversation we had prior when I rescheduled the appointment, the told me they wouldn't have said that. They also said a lot of people had dropped vehicles off for service. I pointed out that I had an appointment, and they said the appointment allowed you to get in line at that time. I'm not sure what distintinction there is between walking in and getting in line at 1:00 or making an appointment and getting in line at 1:00. It seemed very misleading. Both times I went in, they told me they would have not given me a time frame for the repair, even though they did. When I bought the vehicle there, the experience was pleasant. The service experience was not. I will not choose to spend my money somewhere that disrespects my time and money.

I’m very happy with the service. Was very quickly and on time. With my experience I really recommended Jim Tidwell service. I will definitely recommend for family and friends

Went out of the way to get the complimentary oil change that we were told was included. It was not. Not going out of the way again.

Good sales rep. Made it very convenient to buy a new truck. He was very easy going and the process was very simple and rep was very nice.

They were accommodating and very friendly. We are from canada and were very pleased we found this fealership. If we are back in Georgia we will definitely come back.

I have taken my 2017 Explorer to Jim Tidwell Ford for over 2 years and everytime I have had outstanding service. I would recommend them for service on your vehicle.