Reviews
The service center does not communicate.
The service center does not communicate. I took a Ford explorer to get three recalls fixed. It took 4 days.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback about this and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Jeremy Smith General Manager Jim Tidwell Ford (678) 784-1235 jsmith@group1auto.com
Jonny did a great job.
Jonny did a great job. He kept communication open and was very kind and considerate.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!
In beginning of Feb 25 Bought a 2017 Fusion.
In beginning of Feb 25 Bought a 2017 Fusion. Feb 7 took it for oil change at Tidwell. when I picked it up they said needed to change front brake pads. since dealer are infamous for trying to upsell I said not now. (what they didn't tell me was that on internal memo man said in scale of 1-10 pads were ZERO and also at the time pads weren't in stock. brakes were working just fine until a few days ago I noticed a low scraping sound when everything was real quiet. then started getting a little louder so I scheduled to have new pads installed. I took it in Fri April 11 at 9 am. almost noon (3 hours later received SMS saying rotors cant be resurfaced and wanting me to authorize job several times more expensive. If they had informed me how serious problem was (also nothing on paper they sent home with me) I would have taken it more seriously. also did they need 3 hours to discover that rotors could not be resurfaced? finally after more than 5 hour ordeal I took the car without doing service (dangerous only rear brakes working)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Jeremy Smith General Manager Jim Tidwell Ford (678) 784-1235 jsmith@group1auto.com
Most disappointing service visit, made an appointment,
Most disappointing service visit, made an appointment, dropped off my car, service representative indicated that a repair estimate would be available later in the day. Heard nothing from anyone in spite of text messages and phone calls. After 3 days, drive back over to see what was going on. From all indications, they had just began to see what the issue might be. Absolutely no real communications from them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Jeremy Smith General Manager Jim Tidwell Ford (678) 784-1235 jsmith@group1auto.com
The Parts Department at Jim Tidwell Ford has no clue,
The Parts Department at Jim Tidwell Ford has no clue, interest or skills for customer service. Rude employees, very bad experience. The service department is a different experience, they care about the customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Tom Della Torre Parts Manager Jim Tidwell Ford tdellatorre@Group1Auto.com 678-784-1280
I could not be more pleased with the service I
I could not be more pleased with the service I experienced today at Jim Tidwell Ford. From the pick up and delivery service, to the speed with which they completed the work, to the thoroughness and attention, I am one happy camper.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ellen, we appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.
Terrible I have consistently gotten bad terrible service
Terrible I have consistently gotten bad terrible service they just don?t care. Treated me terrible and lent time arguing with me. So bad the service manager Justin Hannah was no help either argued with me that I had no appointment despite the fact that I did.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Jeremy Smith General Manager Jim Tidwell Ford jsmith@group1auto.com
Excellent service The service advisor, Nes Did a great
Excellent service The service advisor, Nes Did a great job told me exactly how long it was gonna take what was needed and a pleasure to work with
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with Nes! Please let us know if there is anything else we can do for you; we are more than happy to help!
Jonny did a great job helping me service my truck.
Jonny did a great job helping me service my truck. Very knowledgeable and professional. Thank you for all your help Jonny!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Otto, we're happy to hear you had such a positive experience with Jonny! Please let us know if there is anything else we can do for you; we are more than happy to help!
Outstanding service, price, and professionalism.
Outstanding service, price, and professionalism. From pick up and delivery, to the prompt attention and thoroughness, to the reasonable pricing, I am completely pleased and satisfied.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!