Reviews
Chris was great!
Chris was great! Kept me informed through the whole repair process. Never have had a bad experience at Jim Tidwell. Always have been great! Would recommend them to everyone!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we really appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Justin had great customer service and explained my
Justin had great customer service and explained my service to me in great detail! I bought my car from this dealership and always come here for my service needs. Keep up the great work :)
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we really appreciate your feedback! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I recently purchased a Toyota Corolla from Jim Tidwell
I recently purchased a Toyota Corolla from Jim Tidwell Ford. While I appreciated the vehicle being dropped off to me on Saturday, I was later informed it had failed emissions and would need to be driven for 200 miles before retesting. It?s concerning that the vehicle was listed for sale without passing inspection. I was placed in a loaner vehicle, but it has now been three business days with no update on the status of the car. This lack of communication is disappointing, especially right after signing a purchase contract. Finance Manager Case was helpful, but overall customer service needs improvement. I?d appreciate an update on the vehicle as soon as possible.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We're sorry that after further attempts to resolve your concerns we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back. Jeremy Smith, General Manager Jim Tidwell Ford | jsmith@group1auto.com
Terrible service.
Terrible service. Service rep was rude and not true full with repair estimate. Sold my Ford and after owning several through the years, I doubt if I would buy another!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We deeply apologize for the communication breakdown and missed opportunity on our end. This is not the level of service we expect our customers to receive. We appreciate you bringing this to our attention and will use this feedback to improve our processes. Thank you for considering Jim Tidwell Ford. Jeremy Smith, General Manager Jim Tidwell Ford | jsmith@group1auto.com
Was satisfied with the repairs on my 2017 Escape which
Was satisfied with the repairs on my 2017 Escape which had to get its face led transmission replaced through my Fidelity warranty. The Shop was backed up but my service rep Justin was able to get this completed and it runs great as bew.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi William, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Tidwell Ford! If you have any further questions, please give us a call. We're always happy to help!
Horrible service tech but great customer service from the
Horrible service tech but great customer service from the front desk staff. They need to bring back the service manager Josh Bass. The shop has gone down since he been gone.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
I appreciate you taking the time to inform me about your recent experience. I deeply regret any inconvenience you may have encountered, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Bill Sharp , Service Manager billysharp@group1auto.com
The service team will advise you to get the right service
The service team will advise you to get the right service at the right time for your vehicle without adding extras that aren?t needed.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Brian, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Tidwell Ford! Please don't hesitate to reach out if there's anything additional we can do for you.
Tech was great and explained the process.
Tech was great and explained the process. Daunte advised when he was coming out and handle the repair quickly. Awesome customer service. I would definitely recommend the auto home repair.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Shawn, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Tidwell Ford! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
They are very helpful, would do business with them
They are very helpful, would do business with them again. Very pleasant people to work with.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
l purchased my 2001 F150 from Tidwell new.
l purchased my 2001 F150 from Tidwell new. lt has been serviced there since new. Always received good service at a reasonable price.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! If you have any further questions, please don't hesitate to reach out!