Reviews
The staff here is friendly and courteous.
The staff here is friendly and courteous. I always know when to expect my vehicle and it is always ready on time. Everything is always done correctly and so far all my experiences here have been only positive.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Tidwell Ford! Feel free to reach out to us if you need anything. Have a wonderful day.
Lack of communication was ridiculous.
Lack of communication was ridiculous. 41/2 days to do oil change , brakes, and a recall item. I could not get an answer from anyone. I finally had to turn it over to my spouse and was finally able to speak with the service manager
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation. Jeremy Smith General Manager Jim Tidwell Ford jsmith@group1auto.com
Great service by VC.
Great service by VC. He found my car and had it delivered in a few days. He was very knowledgeable about the Bronco. The pickup and purchase process were easy. I would buy from him again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mark, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
It feels very personalized when you’re there.
It feels very personalized when you’re there. It’s a big dealership but you don’t get that you’re just a number feeling . I’ve used them for service and just recently bought a used truck from them . It was a pleasant experience
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Marikosan, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jim Tidwell was able to solve my problem with a warning
Jim Tidwell was able to solve my problem with a warning light on my wife?s Lincoln MKX that another dealer could not fix. Thanks
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we're happy you found our staff to be so supportive during your experience here at Jim Tidwell Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!
Jonathan Maran is the best service advisor in the
Jonathan Maran is the best service advisor in the business. I had service done on my truck and he went above and beyond to make sure myself and my 2 year old daughter were taken care of. I have never been more impressed with a company than I was today. I am convinced Jim Tidwell ford is all about the people.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Chris, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Tidwell Ford! If you have any further questions, please give us a call. We're always happy to help!
The crew toke care of my truck, really good attention,
The crew toke care of my truck, really good attention, definitely I will come back
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Diego, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I have nothing but praise for the Jim Tidwell Ford
I have nothing but praise for the Jim Tidwell Ford Service Department. We began coming here in 2023. On April 24, 2025, Justin, Service Advisor, took care of our our 2020 Ford Escape. I was there to get an oil change and tire rotation. The tech completed a multi-point inspection and found our battery was near expiration and tested poorly. Shortly thereafter we had a fully serviced vehicle and a new battery so we can travel with confidence. Another great job done by the crew at Jim Tidwell Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ken, we're happy you found our staff to be so supportive during your experience here at Jim Tidwell Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I have nothing but praise for the Jim Tidwell Ford
I have nothing but praise for the Jim Tidwell Ford Service Department. We began coming here in 2023. On April 24, 2025, Justin, Service Advisor, took care of our our 2020 Ford Escape. I was there to get an oil change and tire rotation. The tech completed a multi-point inspection and found our battery was near expiration and tested poorly. Shortly thereafter we had a fully serviced vehicle and a new battery so we can travel with confidence. Another great job done by the crew at Jim Tidwell Ford.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found Justin to be so supportive during your experience here at Jim Tidwell Ford. Feel free to reach out to us if you need anything. Have a wonderful day.
Nestor was polite and informative.
Nestor was polite and informative. I got an oil change in the time that was estimated. I was able to use my Ford Pass points, so no out of pocket expense. Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Candice, we're happy you found Nestor to be so supportive during your experience here at Jim Tidwell Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!