Reviews
I had a great experience at Jim Tidwell Ford, thanks to
I had a great experience at Jim Tidwell Ford, thanks to Jonathan! He was very nice, professional, and provided excellent service. He made sure everything went smoothly and was always available to assist. Highly recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Daniel, we're happy you found Jonathan to be so supportive during your experience here at Jim Tidwell Ford. Thanks for the recommendation, and have an amazing day!
Jonny at Tidwell Ford always treats me right and saves me
Jonny at Tidwell Ford always treats me right and saves me money! It’s a nice feeling to trust your service writer!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Betsy, we are very happy to have provided you with such a positive experience! Until the next time we meet, take care!
Service advisor was very kind and went over everything
Service advisor was very kind and went over everything that was included for 20k service. Service was completed in less than an hour! Will definitely go back!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi John, thank you so much for your positive comments about Jim Tidwell Ford! We are always more than happy to assist you if anything else comes up. Take care!
Rachael Reese was extremely helpful with all aspects of
Rachael Reese was extremely helpful with all aspects of this transaction. Everyone we dealt with was very professional. They all have a thorough knowledge of the Ford product line and we were most pleased with it.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Gerard, we're happy you found our staff to be so supportive during your experience here at Jim Tidwell Ford. Please don't hesitate to reach out if there's anything additional we can do for you.
Daniel Goldstein was my salesman during my purchase at
Daniel Goldstein was my salesman during my purchase at Jim Tidwell Ford. Daniel is the man! He worked with me on pricing, did everything a good salesman does to write business. My vehicle had a dent in the driver side door I did not notice until after I left the dealership. I called Daniel about it and he hopped in his truck and drove to me 45 minutes away to take pictures and schedule a repair. Daniel is my guy, will definitely consider buying another vehicle from him in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Evan, we're happy you found our staff to be so supportive during your experience here at Jim Tidwell Ford. Please don't hesitate to reach out if there's anything additional we can do for you.
Daunte was my mobile tech.
Daunte was my mobile tech...he was exceptionally professional, prompt and personable. Wish I could have him work on both of my Fords all the time!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Jim Tidwell Ford. Feel free to reach out to us if you need anything. Have a wonderful day.
The customer service agent was very helpful and
The customer service agent was very helpful and personable and answered all my questions even a question regarding a different issue having nothing to do with the reason for my visit. Nes the agent was great he is a keeper.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
The customer service received on 03/11/2025 was great and that is why I keep bring my car back for servicing.
Made a reservation for maintenance and arrived on time.
Made a reservation for maintenance and arrived on time. They took my truck right away and it was ready in less than 2 hours. They kept me informed by text which was nice. The service agent had my records and I had enough points to cover everything! Awesome service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Scott, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Jeremy, the GM!
Jeremy, the GM! Josh, the Service Director! Johnny, the Service Writer! An awesome group of guys and ones who will take great care of you! We’re very appreciative of their help and taking great care of our Bronco.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Mick, thank you for your kind review; we are happy to pass along your comments to the team here at Jim Tidwell Ford! We are always more than happy to assist you if anything else comes up. Take care!
Service never fails to be slow.
Service never fails to be slow. Focus is getting you in and not out. Needs focus
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
I appreciate your feedback and offer my sincere apologies for any inconvenience you may have experienced. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Thanks, Jeremy Smith General Manager jsmith@group1auto.com