Reviews
Service was excellent.
Service was excellent. I will be returning to have more service on.my vehicle. I will strongly recommend Tidwell Ford to my friends..
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Tidwell is the most professional dealership I have ever
Tidwell is the most professional dealership I have ever used. The staff are extremely polite and helpfully. I have confidence in their abilities and trust them implicitly.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Jim Tidwell Ford. We hope you have a great day!
Called service department to arrange for programming a
Called service department to arrange for programming a smart key. Service department said they would have to transfer me to the parts department. Parts department said they don't do the programming, they would have to transfer me to service. Finally, went down in person and talked to service writer. He said he would have to check with parts department for key availability. Twenty minutes later (other service reps saw that I was waiting and several asked if they could help me.) the first rep finally returned and I made the appointment for the following morning at 7:45 a.m. I arrived at 7:30 and 3 hours later at 10:45 I asked about the status of my job and was told they would check. About 10 minutes later the service rep came in and said my car was waiting outside. It took 3 hours to program a smart key and change the oil. I strongly suspect that the work was completed earlier and I was left sitting in the waiting room.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
I appreciate your feedback and understand any frustration this may have caused. If there is anything I can do to regain your trust, please do not hesitate to reach out to me. I would like to hear more about the details of your experience and how we can improve in the future. Jeremy Smith General Manager Jim Tidwell Ford (678) 784-1235 jsmith@group1auto.com
Service department under promises and over delivers.
Service department under promises and over delivers. Candice(?) made it easy to get in and out at least an hour sooner than expected.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found Candice to be so supportive during your experience here at Jim Tidwell Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
If you need anything serviced on your vehicle Jonny is
If you need anything serviced on your vehicle Jonny is the man to talk to! Very straight forward & does a great job with updates
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Excellent oil change service experience.
Excellent oil change service experience. Would definitely recommend this dealership for to anyone considering them for service. The oil change took a little longer than expected and service advisor provided an additional discount for the inconvenience.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Claude, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
They always made sure I knew what was going on and what
They always made sure I knew what was going on and what was best and worst case scenarios. They give me updates about what to keep an eye on in the future. Made sure I was taken care of for any inconvenience that happened. Honestly best experience at a dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
My service advisor, Jonny Streetman was amazing.
My service advisor, Jonny Streetman was amazing. I rated my experience 4 starts rather than 5 due to the scratch on my rim upon completion of tire rotation.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello Cordell, we appreciate you taking the time to leave us this feedback. If you're ever in need of more help, please let us know!
Upon further review, the minor scratch on my rim may have
Upon further review, the minor scratch on my rim may have already been there. Thank you guys for excellent service and for taking such good care of my Ford Mach E GT! 5 star service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Cordell, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Me encantó el servicio, fui por cambio de aceite y la
Me encantó el servicio, fui por cambio de aceite y la atención fue de primera, te lo recomiendo
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hola, ¡gracias por compartir tu experiencia positiva! No dudes en comunicarte con nosotros si hay algo más que podamos hacer por ti.