AutoNation Ford Katy

Dealer would not replace front spoiler underskirt that was torn about 8 inches in on left and right side, or drop 200 on the price because if it. Would only be a matter of time before the pieces were long enough to be run over by front wheels, tearing the entire skirt off and maybe damaging other parts of the front spoiler. He did remove it totally. Also, tried to plan ahead and came from credit union with a BlazeCheck for the car and found it wasn't accepted for some reason, so had to drive back downtown for a cashiers check. So spent most of the day just working to purchase it. By the time I returned with cashiers check, the car still wasn't prepped(fueled up, tags removed, windows cleaned). Another 1.5 hrs of waiting. Its like there was no trust I was actually going to finish the sale, even with great credit rating.

Bought a 2020 Mustang back in June. Salesman was good and helpful for sale. Problem with tire from start, blamed it on me. 5 weeks later check engine light comes on. In the shop now waiting on what is wrong. Called General Manager Matt Stevens. Left a voicemail sharing issues and asking for a return call. Nothing. Sent a letter to him and service manager. Nothing. Another dealership where they will take your money and nothing after the sale. Extremely disappointed. Was really hoping I had found a new salesman and dealership. And so many wonder why so many hate buying cars. Not much has changed over the years.

The Service Manager, Don, has helped me a few times and is excellent. He is very nice and sees to it that my Explorer is taken care of correctly and quickly. I stopped in for a problem without an appointment and he took my Explorer back himself and got it fixed in no time. I highly recommend him and the Service Department.

I had great service when I got my oil change! Love coming back here all the time!

Do not take your car here for service. They are dishonest. We took our car for an engine diagnostics and were told it was bad engine mounts. After taking it to another shop where those were under warranty we found that it was a significant oil leak in the engine causing the issues. We received photos and it’s very obvious. This should have been noticed at ford during the engine diagnostics. We called and spoke with Henry who acted like they were not aware of the leak. After posting a Google review we were called and told they would no longer work with us. Please be warned if you have service or warranty work take it somewhere else to save headache and money.

Service center is not honest or reputable. The manager Henry was no help when we discovered an oil leak after we had to take it to another shop. AutoNation Ford Katy did an engine diagnostics and we were told it was bad motor mounts. Took it to another shop and found it was an oil leak causing the fail. When We called Henry at Fors about it he acted like he didn’t know what we were talking about. This should have been seen during an engine diagnosis. After reviewing them on google we were told they would not help us further. Completely unprofessional and not recommended.

I had a great experience at AutoNation purchasing an F-150. Our salesman was very pleasant to deal with.

Straight forward and transparent communication. Our sales rep Chris Falquez handled our sales transaction professionally and with courtesy.

An all-around excellent service experience. Every employee I dealt with was friendly and professional. My service technician provided clear and timely communication, and the wait wasn't long. Can't ask more than that.

Very professional, helpful staff -- especially Derrick and JB. Excellent choice. We'll definitely be back!