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AutoNation Ford Katy

(3,453 reviews)
Visit AutoNation Ford Katy
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday Closed
New (866) 879-2075 (866) 879-2075
Used (866) 868-7017 (866) 868-7017
Service (866) 983-1228 (866) 983-1228

Reviews

(3,453 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Ford Katy from DealerRater.

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Purchased Certified Pre-owned via email and phone

Searching via the internet, I found the certified pre-owned Fusion that I wanted. I then emailed AutoNation Ford - Katy. My email was answered by salesman John Knight. Without making the 2 hour drive to Katy, I was able to make the deal on the Fusion but also my trade in. I then made the drive to Katy and finished the purchase. The buying experience was pleasant. Mr. Knight made certain I was taken care of during all steps of purchase, trade in and financing. I would definitely recommend AutoNation Ford Katy and would definitely purchase from them again. THANKS JOHN!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2014 Ford Fiesta - Love it!

I had started emailing with my salesman Ryan Davis a few weeks before I actually went to AutoNation Katy to purchase my 2014 Ford Fiesta. I had been thinking that I needed a newer car than my 2008 that I was driving even though it was was still a good little car. Ryan and all the rest of the people at AutoNation Katy were very nice and helpful and made it very easy to decide to go ahead and purchase the Fiesta over another make of car that I was considering. It's only been a few days, but I'm loving driving my new car and look forward to having it for many more years to come.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2014 Mustang

We drove from San Antonio to buy a 2014 Mustang . It was worth the drive and Mike Cybulski was very nice and made everything well worth the trip. We are Happy witht Mustang.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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What else can I say, but SUPER experience!

I was not in the market for a new truck at this time, but I was having some troubles with my older model. After the repair shop performed the diagnostics, I did not want you put the kind of money it was going to take to get the older model up to where it once was. I was very fortunate that my Service Representative understood the situation, took me to the Sales Manager who personally assigned a Salesman to take care of me. He showed me both new and used based on my minimum requirements. I ultimately decided on a new truck, but I never felt pressured whatsoever to make a rush decision. Once the decision was made, it was not much more than a couple of hours and I was on my way in my new Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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the best

I have bought card before. But thus the first time I can say that they are the best.i will only but the card from them now. .best sales people best finance department best finance manager.thank you for all your help

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Used Car Salesman

I'll make it short. Beware if you buy a used car from these jokers. When they tell you about the 52-point inspection each used vehicle goes through, it is BS. If you decide to buy a used car from them, you should take it to an independent shop to have it looked over before signing any papers. These people will lie to you without blinking an eye.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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Great experience

We had looked at a few other truck dealers (not Ford), and decided on Ford. Can absolutely say have not met a nicer and more honest car salesman than Jonathon Sacks. Worked tirelessly with us and seemed to know everything about the F-150. Liked the finance man too, Craig Kneisly, very personable. Everyone at the dealership is very polite and helpful, from the trade in to the salesman. I cannot speak to the service since I have a new vehicle and haven't used them yet. I would recommend them to a friend or family member.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy to hear of your positive experience with our dealership. We listen to the needs of every customer, and we are happy our team was able to provide you with great guidance and knowledgeable expertise. Thank you for your positive review and recommendation of our dealership!

Awesome Experience!

Awesome experience! Everyone worked with us and delivered what they promised. Go here to buy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are happy that we were able to provide a professional, courteous, and engaging experience! Thank you for this feedback!

Great experience buying a car!

We visited the used car lot several times. We explained to Amine Chaachou what we were looking for and when a car came in that he thought we might be interested in he sent an email/text with pictures. Finally a car arrived that was exactly what I needed and we got a good price too! Love the car and Amine! Will definitely buy from AutoNation again! Thanks Amine for all your hard work!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, Susie, we are happy you had a pleasant experience at our dealership. Hope you're enjoying your vehicle, and as always, drive safe!

OUTSTANDING!!

After searching and searching endlessly for a car within my price range that wasnt a complete hunk of junk i finally found one at Autonation. Youre probably thinking everyone searches endlessyly right, well my search was the worst! i was turned around left and right and given sky high APRs because of my credit history. I had so many pushy car salesmen, and sale hungry managers try to "shake me down" but it was totally different at AutoNation! Roy was wonderful and made the experience super easy. I bought my 2013 Kia Forte Koupe with only 9K miles on it for a steal! He made me very comfortable, worked with my busy work schedule, didnt feed me any cheesy car shark lies, and laid eveything out! i was in and out in about an hour and the car was everything i wanted and more!! I have been taken advantage of by car salesmen before but not this time. the finance manager showed me everything he did, every bank, every piece of paper and all of the fine print!! If ever i were to suggest a dealership (which i dont...EVER) i would reccomend AutoNation Katy. THANKS SOOOO MUCH GUYS!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are ecstatic with your strong recommendation of our location. Hope you're enjoying your vehicle, and as always, drive safe!