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Helms Bros., Inc.

(2,296 reviews)
Visit Helms Bros., Inc.
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday 12:00pm–5:00pm Closed
2023 consumer dealer award
View 7 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(2,296 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Helms Bros., Inc. from DealerRater.

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Outstanding from Start to Finish!

I recently pre-ordered a 2015 C-Class from Helms Bros., and the experience was outstanding from beginning to end. The receptionist kindly welcomed me when I walked though the door, and all of the employees were interested in offering me a world class experience. Andrea Kass was a pleasure to work with, and she kept me updated on the status of my car on a daily basis. When the factory unexpectedly changed the delivery date, she had a loaner car delivered to my workplace by the end of the day. I was able to use the car on a daily basis until my new car arrived at the dealership. Andrea was easy to communicate with, she responded to e-mails and phone calls almost immediately, and she was truly interested in making me happy. The operation at Helms Bros, from top to bottom, is world class. The employees are exceptional, the customer service is top notch, and everyone there hopes to make your day better. I highly recommend Helms Bros. for your new or pre-owned vehicle, and I look forward to working with them in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so happy to hear that you had a pleasurable experience! We will certainly pass your praises along to our staff, who will be very happy to hear of your satisfaction. We hope you enjoy your new 2015 C-Class, and we look forward to seeing you again soon!

EXTRAORDINARY SERVICE!!!

My experience with Peter and Dan could not have been more pleasant. Both were very personable, accommodating, and knowledgable. The entire staff at Helms Brothers was very welcoming and courteous. Peter made me feel very comfortable throughout the entire sales process and always replied to texts or calls in a timely manner. On pick-up day, he was very well versed and eager to demonstrate the features of my ML350. Not a single detail was overlooked. I would definitely recommend Peter and Dan, and the Helms Brothers dealership to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you so much for your purchase and your review! We are so happy that you had a great experience with Peter and Dan. We sincerely hope you enjoy your ML350, and we look forward to seeing you soon!

Awesome customer service

I work with a Fortune 500 company that prides itself with exceptional customer service. From the moment I walked thru the door till now 6 months after I purchased my car the customer service is still there. If your in the market to buy a car and want that true customer service experience without the hassle, then to go Helms Bros. Inc

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you so very much for your wonderfully kind words! We are pleased that you are happy with your new car, and we thank you for your business and feedback. We look forward to serving you again soon!

Sales Person of the century !!!

Experience with Jason was the most pleasant one from the day one till the day I returned my vehicle. Curteous, professional, caring....He has all that good quality to be the best sales person.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are so pleased that your experience was pleasant! We will certainly pass your praises along to Jason. Thank you for taking the time to review us, and we hope to see you again soon!

Excellent service

Maurice was very helpful and professional throughout our leasing experience at Helms Bros! We were very pleased with how easy our entire experience was. I would recommend Helms and Maurice to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We thank you for your business and for your kind feedback. We are very glad that your experience was enjoyable, and we look forward to serving you again soon!

Overall Experience

From the start of car shopping to the end I had a fabulous experience. Marlon provided excellent customer service. Marlon made my first car shopping experience comfortable. He allowed me to trust him and his knowledge. I purchased a CLA 250 and was moving across states. Marlon was there every step of the way. He assisted with all the RMV stuff and all the insurance paperwork. No question was a dumb question for him. He was able to work out best deals for me as well. I would recommend anyone and for sure go back. Marlon and I stay in contact and still answers any questions I have. He is my personal consultant. Marlon communicated well and knows what he is talking about. He is very professional and meet you where you are at. Marlon is very accommodating to my needs, was courteous and friendly. My experience overall was fantastic and I think if you go ask for Marlon Matamoras.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are so happy to hear that you enjoyed your experience with us! We hope that you enjoy your new CLA250, and that you have such faith and trust in Marlon. We will certainly pass your praises on to him! We hope to continue to exceed your expectations, and look forward to seeing you again soon!

Best Mercedes Dealer in Tri-states

First off, Maurice Martin is THE GUY. I've called inquirng about a certified C300 and the whole process started by him calling me on his day off. Went in the next day and out the door w/ the new car. He's thorough, caring, and professional all at the same time. One of the best and fastest experiences we've had in purchasing a car. John Kunz, another great guy! No games, No back and forths. He came over to hear us out and the deal was done. Again, thank you for your service. Kevin & Sarah

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We are so happy to hear about your great experience, Kevin and Sarah. Maurice and John are valued employees, and we will pass on your wonderfully kind words to them. We hope that you enjoy your new C300, and we look forward to serving you again in the future!

Excellent Service

The service received from Maurice was exceptional, he was very professional and polite. The experience was great, I took one look and a test drive, and fell in love with my ML350. I would definitely recommend him to my friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We are so very pleased to hear that your visit was enjoyable and efficient! We hope that you enjoy your new ML350, and will certainly pass along your kind words to Maurice. Thank you for your review and for your business, and we look forward to seeing you again soon!

Great Experience

I walked in to take a look at C300(pre-owned) and cannot complain about anything. I worked with Peter and it was a great experience. The whole process was nicely done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for visiting us at Helms Bros. and for your kind review. We are pleased to hear that you enjoyed your time with Peter, and we look forward to your next visit!

excellent customer service, Maurice a great sales man.

Maurice was willing to work with me and my wife, he was also willing to come in to work for us on his day off. I would go back and recommend him to my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your business and for your kind words about our valued employee. We will certainly pass along your praises to Maurice, and we look forward to serving you again in the future!