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Helms Bros., Inc.

(2,296 reviews)
Visit Helms Bros., Inc.
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday 12:00pm–5:00pm Closed
2023 consumer dealer award
View 7 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Reviews

(2,296 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Helms Bros., Inc. from DealerRater.

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Abdur is a real professional he explain everything that I

Abdur is a real professional he explain everything that I need to know I will recommend to my family and friends I have a excellent experience Thank

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's great to hear that Abdur provided you with a professional and informative experience. Our team values clear communication and customer education. Thank you for your willingness to recommend us to your family and friends based on your excellent experience. We're here to provide the same level of service and care to anyone you refer to us. We look forward to serving you in the future.

I like the dealer because near my house and the salesman

I like the dealer because near my house and the salesman is honestly and very knowledgeable l will recommend it to my friends thanks again

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear that you had a positive experience with our dealership and salesman! Thank you for your recommendation, and we're delighted to have earned your trust. If you or your friends have any further questions or need assistance in the future, please feel free to reach out. We appreciate your support, and we look forward to serving you and your friends again!

I had a wonderful experience with Helms Bros.

I had a wonderful experience with Helms Bros. Mercedes-Benz. Sales Rep. Mr. David Kim helped me to make an educated decision every step of the way. I would recommend this dealership to my friends in the market for a Mercedes-Benz without hesitation. Thank you Hemls Bros.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

We're thrilled to hear that you had a wonderful experience at Helms Bros. Mercedes-Benz and that David Kim provided you with excellent assistance throughout your journey. Thank you for your recommendation, and we're honored to have earned your trust. Should you or your friends have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support, and we look forward to welcoming you back to our dealership!

We’ve been a client of Michael’s for almost 15 years now.

We’ve been a client of Michael’s for almost 15 years now. He’s a personable guy who always tries to achieve the best for his clients. It’s always been a pleasure working with Mike

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It's wonderful to hear that you've been a client of Michael's for nearly 15 years! We're thrilled to know that he has consistently provided you with professional service and has always strived to achieve the best for his clients. Building long-term relationships with our clients is important to us, and we're grateful for your loyalty and positive feedback. We'll be sure to pass along your kind words to Michael. Thank you for your continued trust and for choosing to work with us. We look forward to serving you for many more years to come!

I was very satisfied with services received.

I was very satisfied with services received. I will recommend helm services to friends and family

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you were very satisfied with the services you received! Customer satisfaction is our top priority, and we're grateful for your recommendation to friends and family. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We're here to help, and we appreciate your support!

I am pleased to purchase GLE 350 AMG class with Jason

I am pleased to purchase GLE 350 AMG class with Jason Chen. The service for teaching me about this new car is meet my satisfy.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Congratulations on your purchase of the GLE 350 AMG class with Jason! We're thrilled to hear that you're pleased with your new car and that Jason provided you with satisfactory service. Customer satisfaction is our priority, and we're glad that we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

Michael I great!

Michael I great! This was my third car with him and I’m sure there will be more.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that you've had such a positive experience working with Michael at the dealership, and it speaks volumes that you keep returning to him for your car purchases. Consistent and excellent service is truly invaluable in the automotive industry. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your loyalty and wish you many happy miles with your new vehicle!

this is our 6th car that we are leasing from this .

this is our 6th car that we are leasing from this . dealership. People working here are so knowedgeble and prof

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued loyalty and trust in our dealership! We are delighted to hear that you have had a positive experience with us and that our team has consistently provided you with knowledgeable and professional service. We appreciate your recommendation and look forward to serving you for many more years to come!

I have been leasing Mercedes from Helms Bros since 2018

I have been leasing Mercedes from Helms Bros since 2018 with excellent sales services by Mr. Jason Chen

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We're thrilled to hear that you've been a customer of Mr. Jason Chen at Helms Bros since 2018. It's great to have you as a loyal customer, and we appreciate your continued trust in us. If there's anything more we can do for you or if you have any additional feedback, please feel free to let us know. Thank you for choosing us, and we look forward to serving you for many more years to come!

Like this car very much.

Like this car very much. The service is in place. Very satisfied. Thanks you all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that you're enjoying your car and that you're very satisfied with the service provided. Thank you for your kind words! If there's anything more we can do for you or if you have any additional feedback, please feel free to let us know. We appreciate your support, and we're here to assist you whenever you need us. Safe travels, and thank you for choosing us!