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Reviews

(364 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chrysler Dodge RAM Jeep of Orchard Park from DealerRater.

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The staff was personable.

The staff was personable. Lyle kept me up to date on the status of my car. All around good experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Lyle my sales person was excellent with trade in and

Lyle my sales person was excellent with trade in and finding me just the vehicle I wanted. He explained all aspects of the new suv. He made transition easy and pleasant. Thank you West Herr Jeep.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Thank you West Herr Jeep

West Herr jeep

Man they where so fast Lyle was great to work with he magical when it comes these are trucks or suv . West Herr Jeep really took care of me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so happy to hear that! Thanks, Michael! 😊

Did a great job made the whole experience easy fast and

Did a great job made the whole experience easy fast and explained everything to me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone was so helpful and willing to work with what I

Everyone was so helpful and willing to work with what I was looking for in a vehicle. I was given many options and tailored to my needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Darren was extremely helpful and patient and spoke and

Darren was extremely helpful and patient and spoke and explained everything to me as a friend and not as a salesman

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Craig Florkowski excellent customer service.

Craig was very knowledgeable and successfully worked hard to find us a car that fit our needs and budget. We will recommend Craig and West Herr to anyone in the market for a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much, Gene! 😊

Nice place for a new vehicle

Craig was very helpful in the process of purchasing our new vehicle. Recommend him highly and also Nicole is very knowledgeable with the process and explanation of our new vehicle. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so happy to hear that! Thank you so much, Nick! 😊

Everyone was personable and helpful… thank you Lyle,,Cal,

Everyone was personable and helpful… thank you Lyle,,Cal, and Adam. I enjoyed my experience with West Herr Jeep and will definitely recommend them!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Consumer response

Thank you Lyle,Cal, and Adam for helping me in getting my Jeep ! I will definitely enjoy my new wheels and thank you ever so much for your patience and support and kindness throughout this process

Cal Tobias and Renee Holtizer made this the best

Cal Tobias and Renee Holtizer made this the best experience I could of imagined, Aweome.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.