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Reviews

(364 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chrysler Dodge RAM Jeep of Orchard Park from DealerRater.

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So professional!

So professional! Excellent people and service! Friendly and knowledgeable. Explained everything and Made the most of my time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone was incredibly helpful throughout the buying

Everyone was incredibly helpful throughout the buying process. Will go back over and over again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome

We worked with Brandon to buy a Jeep Wrangler and it was the best car buying experience we have ever had. Easy, quick and to the point.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2019 Jeep Grand Cherokee

This is my third dealing with Cal. He is professional courteous attentive throughout the whole transaction. Looking forward to working with him again in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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West Herr may be great, however Cal is the BEST!

Cal is the best sales person I have ever dealt with hands down. He was attentive, made himself available, and was focused to get us not only into the vehicle we wanted, but that was best for us based on his vast experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Truly a great buying experience at West Herr Jeep

I purchased a new Jeep Wrangler from Larry at West Herr Jeep on Saturday and had an exceptional experience. Everyone was super friendly and professional. It was by far the best car buying experience I have ever had.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Amazing selection and service

There’s a reason they’re one of the largest dealerships in the nation and continuing to expand. They had an amazing selection, including the perfect Jeep for me! Everyone was incredibly helpful from Brandon the sales rep I worked with to Liza the finance manager and even Sean the used sales manager came out to greet me and help! 10/10 would recommend to friends and family!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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For years, West Herr Jeep has been consistently excellent

For years, West Herr Jeep has been consistently excellent in communicating with me, identifying appropriate vehicles at my preferred price point, and walking me through the purchase process efficiently and professionally. This time, Joe Zanghi, Adam Emminger, and the entire West Herr team made the entire process easy and fun! I highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Consistently Excellent

For years, West Herr Jeep has been consistently excellent in communicating with me, identifying appropriate vehicles at my preferred price point, and walking me through the purchase process efficiently and professionally. This time, Joe Zanghi, Adam Emminger, and the entire West Herr team made the entire process easy and fun! I highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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New car was ready and customer service was exceptional I

New car was ready and customer service was exceptional I would highly recommend West Herr

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.