Napleton Cadillac Rockford

It’s our fourth car from Napleton. The customer service is great. We saw a Subaru Ascend online that we wanted to test drive. We called the dealership and they had the car pulled up and ready for us by the time we arrived. We got there close to closing time so Gary came back to take care of us on his day off. We’ll always buy from him and Napleton crew.

We got an incredible deal at napeltons thanks to Gary Judd and financing help from Jim. Thanks, Napleton for the new ascent! It maybe time for a road trip!

Just stopped in while on my way to Chicago shopping for a escalade and you guys had just what I was looking for Donna did a great job and gary the manager worked out a good price for us and then held the vehicle till we got back from our trip overall great experience

Third car so far nick and gary always comes through for us always a good deal and good cars to Jim is good getting the financial deal done for us customers for life

Mike Price:Great family man sales person! Fair price! Finance:great experience! I will followup on review if&when I have to work with services related to car issues and extra purchased insurance coverages.

Had a tremendous recent experience and walked out with a vehicle that was precisely what we were looking for and more. The intention when stopping in was to shop only but the tremendous assistance and knowledge that Gary Judd and Mike Price provided led us to buy that day. Both were patient, knowledgeable, and the trust we developed in them will make us Napleton customers going forward. Thanks Gary and Mike!!!

Wow how easy was that had the right car at the right price!!!! Mike and Gary the manager were so easy to deal with I’m going to send all my friends and family in the future thanks

This is the 2nd time we’ve purchased with the help of Gary Judd. It was as great as the first. He’s very knowledgeable and friendly! Gave us a great deal.

NEVER & I mean NEVER go here or any Napelton auto to purchase a vehicle it was the WORST decision I ever made!!! I purchased a vehicle and not even 30 days of having the vehicle I had to take the vehicle in for service. I was given a filthy loaner car with no windshield fluid and needed an oil change. Two days later they called to tell me that something happened with my vehicle on their watch and that it will cost approximately $1100 to fix it (issues totally unrelated to service order)because I didn’t purchase the extended warranty it’s on me even though it did not happen on my watch. Can you say PISSED 😡!Ryan in service was no help Gary and service was no help also the general manager Jeff was a real jerk! Please don’t waste your hard earned money or time. I will be calling the BBB.

Buying a new car had never been an experience we looked forward to until we bought a 2021 outback XT onyx edition. Matt Schmitz took the time to understand what we expected in a car and suggested the outback. He was knowledgeable, courteous and we felt comfortable the whole time... ever felt pressured or being forced in one direction. Thanks Matt and your support team. We love the car and have no regrets.