Napleton Cadillac Rockford

Service was quick and personnel were friendly. Good place to do business. Not sure who did the service for me but no complaints.

I needed a new vehicle and had decided to upgrade from my previous cars. A Cadillac was on my short list, so we started with Napleton Cadillac in Rockford. As we were looking at the cars, we were greeted by Alex, who brought us into the showroom to chat so he could find out more about us and what we were looking for. We took a beautiful new XT5 out for a test drive, and then went back in to chat more and get more information. I told Alex that I was just beginning my search, and he very nicely asked if he could give me a card, which of course, I took. Over the weekend he emailed me to explain current offers and rebates. After looking at a few other brands, I decided on an XT5, so we went in the following week to further discuss a purchase and look at a few new and preowned cars. Alex took the time to explain the specs on each one, making sure that I understood what each car had to offer. He wanted to make sure that I would be happy with the model I chose. Buying a car is a long process, but the Napleton showroom is very comfortable, and the fresh coffee and snacks kept us going! By the time we finished with the purchase, night had fallen and I wasn't comfortable driving a new car in the dark. Alex offered to have it delivered the next day. My beautiful new XT5 arrived the next morning at the appointed hour, freshly washed and detailed. Alex stayed to help us set up our Onstar service and get acquainted with my car. The overall service was simply impeccable. From the beginning to the end, I never felt any pressure, and everyone at Napleton made us feel very important and welcome. I am very happy that I chose to shop locally and that I chose this dealership. I want to thank Alex for making the whole process easy and pleasant. Five Stars!

They are knowledgeable, responsive and efficient They have Great customer service and they have fair pricing.

Very professional and personable dealership. Great quality of workmanship and service. BWill recommend service to all.

The salesman was very knowledgeable and helpful with the purchase of my Forester! He spent a lot of time explaining how everything works on the car. He demonstrated a lot of the cars capabilities so that I could make an informed decision about which car would be better suited for me. I appreciate all the assistance he gave. The financing person worked hard to get me financing. And, he was very friendly and personable. The entire experience was very positive. I also love what the company stands for and it’s give back to the community! And, most of all, I love my car!

We had a great buying experience Matthew was a very helpful salesperson. After the sale we had followup on technology and a reward for doing it. The weekly car wash wwas a great bonus. Thanks Napoleton.

We are 3 car Subaru family - we are very happy to do business with Napleton

The service area is always clean. The people are super nice. My car has always been serviced correctly.

Location and convenience is one of the reasons we have purchased at this Rockford location.

The dealership is very clean, organized and staff are very friendly and extremely helpful with and any issue about your vehicle or any concern