Reviews
Went in for an oil change it was quick, and great...
Went in for an oil change it was quick, and great customer service Ashlee and Mike are the best!! I will definitely be back to see them
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating!
These are the most lying people in the business. They...
These are the most lying people in the business. They dont have any mechanics and would never deal with again. They told me the wheel bearing wasnt out. I replaced it myself and the noise that the mechanic said was not a wheel bearing went away. They told us we had bumper to bumper coverage till we went to use it, then we had motor and trans. BEWARE!!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thanks for reaching out to us. We work hard to provide each of our clients with the best automotive experience, but it sounds like we really let you down. Please reach out to us at (877) 403-5984 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Went in to have a recall done, all the workers were in...
Went in to have a recall done, all the workers were in PPE. Got my car back safe and I also felt safe being at their facility.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Larry, we really appreciate your great feedback! We hope to be of service to you again! Take care!
Camperjoe
Came into buy a preowned dodge caravan and was delighted with the condition Michael and Gary were very helpfull and maDe the financing no stressful at all thanks for all your help
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Camperjoe. Thank you and we hope to see you again!
Subaru Crosstrek
I stopped to test drive a Crosstrek to see if I would like it, I did. I test drove it, looked it over, the Salesman, Mike showed me how the seats worked and other things the car has. He was Very nice, not pushy, very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Carole, thank you for sharing your positive experience with Mike! If you have any additional questions about your new Crosstrek, we will be more than happy to assist you! Safe travels!
Took my Vehicle in for fluid change. It was fast and...
Took my Vehicle in for fluid change. It was fast and affordable. The customer service was very friendly and got me in and out. No complaints. Will be back again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're happy we could help. Please don't hesitate to reach out to us if there's anything more we can do!
Val pal
Turned in my cross trek lease for a 2021 cross trek and am so happy with all the new features my new one has and gary is always so easy to deal with very happy
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Val, we are glad we could help! Thank you again for leaving us this response!
Fantastic experience
Was referred to gary for a used car and was so happy with the car I bought and the deal I got fantastic experience and will refer all my friends to him for a great deal and will be back myself
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
T, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review! We hope you continue to choose us for all your automotive needs! Take care!
What a great dealership!
What a find. Was looking for a specific model of car and found one at Napleton Subaru. Honestly we were very nervous about how a car purchase would work in these tough times. But were totally pleased with the minimal contact process at Napleton in Rockford. These folks have it locked down. Masks, sanitizer, distancing...the whole package. AND we got a great deal on the car we wanted. This was actually the best car buying experience we have ever had. Sorry we didn't find this dealership sooner. Todd, Nolan, Ellen - you folks are the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton Subaru! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cadillac xt6
Purchased a beautiful Cadillac from Napleton Cadillac in Rockford, nick and Demian were great to work with!! Thank you guys I love my new Cadillac XT6!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Caddi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help. Safe travels!