Reviews
Subaru Crosstrek
I stopped to test drive a Crosstrek to see if I would like it, I did. I test drove it, looked it over, the Salesman, Mike showed me how the seats worked and other things the car has. He was Very nice, not pushy, very helpful.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Carole, thank you for sharing your positive experience with Mike! If you have any additional questions about your new Crosstrek, we will be more than happy to assist you! Safe travels!
Took my Vehicle in for fluid change. It was fast and...
Took my Vehicle in for fluid change. It was fast and affordable. The customer service was very friendly and got me in and out. No complaints. Will be back again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're happy we could help. Please don't hesitate to reach out to us if there's anything more we can do!
Val pal
Turned in my cross trek lease for a 2021 cross trek and am so happy with all the new features my new one has and gary is always so easy to deal with very happy
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Val, we are glad we could help! Thank you again for leaving us this response!
Fantastic experience
Was referred to gary for a used car and was so happy with the car I bought and the deal I got fantastic experience and will refer all my friends to him for a great deal and will be back myself
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
T, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review! We hope you continue to choose us for all your automotive needs! Take care!
What a great dealership!
What a find. Was looking for a specific model of car and found one at Napleton Subaru. Honestly we were very nervous about how a car purchase would work in these tough times. But were totally pleased with the minimal contact process at Napleton in Rockford. These folks have it locked down. Masks, sanitizer, distancing...the whole package. AND we got a great deal on the car we wanted. This was actually the best car buying experience we have ever had. Sorry we didn't find this dealership sooner. Todd, Nolan, Ellen - you folks are the best.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton Subaru! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
Cadillac xt6
Purchased a beautiful Cadillac from Napleton Cadillac in Rockford, nick and Demian were great to work with!! Thank you guys I love my new Cadillac XT6!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Caddi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help. Safe travels!
Great Service at Subaru
I know I can always trust my vehicles with the great staff at Napleton's. Recently I had some issues with my Subaru Outback and Shaun was able to get it taken care of right away. Good as new! Always great service!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service shop. Staff is always kind and friendly....
Great service shop. Staff is always kind and friendly. Shaun was great. I enjoy chatting with him and his sense of humor with his mario mask was great
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Mark, thank you for your kind words! We're happy we could help. If you have any additional questions, we will be more than happy to assist you! Safe travels!
Great customer service!
Big thank you to Nick and Demian at Napleton Cadillac for helping me purchase my Cadillac!! Great experience would recommend everyone to go see these guys
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sicko, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton Subaru! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!
Cadillac
I went to Napleton to look for a Cadillac, Nick and Demian were awesome to work with they helped me find the perfect car with no pressure!! If you are in the market go see these guys!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Tony. Thank you and we hope to see you again!