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Napleton Cadillac Rockford

(899 reviews)
Visit Napleton Cadillac Rockford
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (877) 536-6286 (877) 536-6286
Used (855) 577-2950 (855) 577-2950
Service (866) 569-7265 (866) 569-7265

Reviews

(899 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Cadillac Rockford from DealerRater.

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Great Service at Subaru

I know I can always trust my vehicles with the great staff at Napleton's. Recently I had some issues with my Subaru Outback and Shaun was able to get it taken care of right away. Good as new! Always great service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Great service shop. Staff is always kind and friendly....

Great service shop. Staff is always kind and friendly. Shaun was great. I enjoy chatting with him and his sense of humor with his mario mask was great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mark, thank you for your kind words! We're happy we could help. If you have any additional questions, we will be more than happy to assist you! Safe travels!

Cadillac

I went to Napleton to look for a Cadillac, Nick and Demian were awesome to work with they helped me find the perfect car with no pressure!! If you are in the market go see these guys!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Tony. Thank you and we hope to see you again!

Great customer service!

Big thank you to Nick and Demian at Napleton Cadillac for helping me purchase my Cadillac!! Great experience would recommend everyone to go see these guys

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sicko, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton Subaru! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

Happy car owner

I am over the top pleased with my whole experience of buying my car. I had such great help from Nick and Demian finding me my perfect car. I looked at 2 cars drove one and bought the one I drove. These two looked for weeks for different cars for me. GREAT job guys.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Barbara. Thank you and we hope to see you again!

Happy with Purchase

Purchased a used car from this location. Very happy with experience. Worked with Gary Judd on the deal. He made the purchased process quick and easy. Also got a good deal on the vehicle . Very friendly , clean location

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

great service!

Gary found us the perfect car to fit our lifestyle and budget! He was very accommodating and helped us through the process every step of the way! I highly recommend visiting him when looking for a new or pre owned vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

Caddy guy

Great deal and great service made a deal over the phone and drove 3 1/2 hours to pick up caddy . Car was all they said it would be and transaction was easy as pie. Thanks to gary , nick and jim did my paperwork love my caddy!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

David, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Purple heart

Nick and gary were just great had 2 trade ins and bought a great truck thanks for all the help and no pressure at all

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Shaun in service was knowledgeable and made coming in for...

Shaun in service was knowledgeable and made coming in for basic service a pleasant time. Everyone there is always so friendly and hope every stays safe during this time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.