Mercedes-Benz of Salt Lake City

3.9
(128 reviews)
Visit Mercedes-Benz of Salt Lake City
Sales hours: 9:00am to 6:00pm
Service hours:
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Service Sales
Monday 7:30am–6:00pm 8:00am–7:00pm
Tuesday 7:30am–6:00pm 8:00am–7:00pm
Wednesday 7:30am–6:00pm 8:00am–7:00pm
Thursday 7:30am–6:00pm 8:00am–7:00pm
Friday 7:30am–6:00pm 8:00am–7:00pm
Saturday Closed 9:00am–6:00pm
Sunday Closed Closed
New (877) 432-0916 (877) 432-0916
Used (866) 512-3962 (866) 512-3962
Service (801) 833-0672 (801) 833-0672

Reviews

3.9
(128 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.2

The only positive about thing about dealing with...

The only positive about thing about dealing with Mercedes-Benz of Salt Lake City is I bought a nice car. The entire buying experience was filled with lies and distrust. I was working with Riley Hunter to purchase a grey GLS 450. He stated zero incentives to purchase - ok - I get the in today's market. However, he stated if I purchase the vehicle under a business he could give me $1500 off MSRP. After going back and forth, he agreed to a discount of $3250.00 off MSRP if we put in a business name. Originally, I wanted to trade in a vehicle, but the dealership didn't want to give me a decent trade-in. In fact, Riley told me to try the Carfax appraisal program and shop around in my hometown. I did that per his recommendation and found a dealership willing to pay thousands more than Mercedes-Benz of Salt Lake City. On a Saturday, after both Riley and I agreed on a price, I said I would give a credit card for a deposit. Riley wanted to wait until Monday for the deposit but assured me the car wouldn't be sold out from under me. Monday morning at 10:30 am, I called Riley with my credit card information for the deposit - this was going to be a cash transaction. On that same Monday I also sold my possible trade-in car to a local dealership and was moving ahead with the purchase of the 2021 GLS450 in Salt Lake City. About 1:30 pm, Riley called and offered a higher trade-in price for my current Mercedes but I told him I already sold the car via carfax per his recommendation. About 20 minutes later he called me to tell me they couldn't offer me the incentive of $3250 off the MSRP if I didn't trade in my car. I was shocked he was reneging on our agreement. I also said I already gave my deposit and this was a done deal. Riley told me that was his marching orders, that he hadn't yet processed my credit card and they didn't need to offer any incentive as the market was crazy and could sell it regardless. I asked to speak to his manager, but he told me take or leave the offer. Finally, he said he would allow me to have a $1250 business incentive. I reminded him the initial incentive was $1500.00. Almost all of this conversation took place over text; so I have the texts to prove our conversation. The price change occurred once the dealership realized it was 2 women - myself and my wife - purchasing the car. I strongly feel they decided they didn't want to sell to a same-sex couple. We own a road construction business and have purchased over a hundred vehicles and have NEVER been treated this way or had a deal be so difficult. Clearly, once they found out 2 women were purchasing, they changed their minds. Riley said to help make up for the price difference he would throw in rubber mats and protective tape to go down the doors. I flew in to Salt Lake 2 days later to pick up the car - I was told Riley would pick me up at the airport. Riley even asked for my flight information. Once I arrived at SLC I texted Riley to say I landed...no one came to pick me up at the airport. I ended up taking an Uber. Riley said there was miscommunication but would reimburse me for the uber. That never happened. As I was looking over the car, I noticed there were only rubber mats for the first two rows - not the third row. I asked Riley about this and he said they didn't make rubber mats for the third row. Also, the protective tape had not been applied. I pointed that out and it finally got done. Then, I went to parts and asked about the third row mats...they make them and had them in stock.Riley was upset and said the rubber mats came out of his commission. Riley only quickly ran through the very basics of the car and had thrown out the window sticker. Once I left there has been zero follow up - nothing. I flew in from another state and paid cash yet wasn't even offered a water or any follow up calls/texts to make sure the drive home went well. Hands down it was the absolute worse car purchase we have ever experienced and if I didn't need the car so badly, I would have run away from this dealership as fast as possible.

Dealer response

Hello, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please email us at daveb@kengarff.com. Thank you!

Consumer response

This is a boiler plate response from the dealer. No follow-up what-so-ever.

1.0

Very disappointing customer service.They sold the car i...

Very disappointing customer service. They sold the car i was planning on buying behind my back. I had the car loan approved and made plans with Eric (sales rep) to pick up the car within 24 hours. Eric did not reserve the car for me as expected in a serious transaction. Per a previous review, it seems Iike this is a regular business practice at this dealership. I will take my business to another Mercedes Benz dealership with a more professional sales team.

Dealer response

Hello Francisco, Thank you for taking the time to leave a review for our dealership. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you! General Manager Dave Bennion daveb@kengarff.com

4.6

The service was done on time and with great care...

The service was done on time and with great care

4.8

An enjoyable process. Seamless and straight forward....

An enjoyable process. Seamless and straight forward. Spence was accommodating and informative. The car was neat and sparkling. And the demonstration was thorough. Thanks to the guys that made it presentable.

5.0

Used auto purchase

Excellent customer service through the shopping and buying experience. We were able to find a great certified vehicle that meets the needs of our family. Thank you!

5.0

Very caring and they listened to all my concerns. I have...

Very caring and they listened to all my concerns. I have a E350. Service has always gone above & beyond. The service manager catered to all my needs! Highly recommend!

5.0

Excellent customer service!

Excellent customer service, Eric was very knowledgeable of the product line, shared what he thought would work best for our needs and had great listening skills answering our many questions. He is very helpful and wonderful to work with. Aaron too was extremely helpful and knowledgeable and went out of his way to help us. Best car buying experience because of the amazing, supportive team! Will return to MB-SLC for all future car needs.

5.0

Always a wonderful experience!!!

Alway wonderful to purchase a new or used vehicle from Ken Garff Mercedes of Salt Lake City!!! First Class service every time!! Eric is super helpful and know his vehicles!

5.0

Fantastic Experience!

Exceptional Service! Dave Bennion procured my dream car and made the entire experience a delight — easy and fun! I highly recommend this great car dealership.

5.0

Exceptional Service! Dave Bennion procured my dream car...

Exceptional Service! Dave Bennion procured my dream car and made the entire experience a delight — easy and fun! I highly recommend this great car dealership.