Reviews
Fast and easy
Since it?s a 2021 there was not much dealing on price and COVID made it harder to find a car near by. We live in Washington and bought the car over the phone. The finance was done online and when we got there the car was ready and waiting with a giant red bow. Our salesman and finance guys were AWESOME , made us feel at home.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We couldn?t be happier that our team provided you with a great car buying experience.
Kendall Lexus service department
Kendall always gives the best service!! Good people combined with excellent service and parts.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your feedback. We aim for consistent quality service and are glad that was your experience!
Poor service at Kendall Lexus
From trying to purchase my car from Kendall Lexus and had to go out of town to purchase a car to two issues with warranty and customer service. I truly love Lexus but will not give this dealership another dime. I will continue to go out of town.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello, thank you for your feedback. Please contact our General Manager, Chad, at (541) 335-4201 so we can discuss this experience in more detail.
Horrible people!
Terrible people work here! Worked a deal to buy a car the moment before I closed they sold it to another customer. They strung me along all day. I had the cash to pay for the car, all they had say is we want the money deposit etc.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Jeremy, we regret to hear about your experience with us and would like the opportunity to discuss this matter further with you. Please give our General Manager, Chad, a call at (541) 335-4201 at your earliest convenience.
2020 IS 350
Cooper was given three demands for this sale to go through and he nailed them. It was a pleasure working with him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Wendy, we're glad you had such a wonderful buying experience with us!
Service
Repairs are done correctly and in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your feedback. We aim for consistent quality service and are glad that was your experience!
Great Service as usual
Casey was very helpful and great to work with. The timing on our service was great and we always appreciate our car being washed with every service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
John, we are very happy we could provide you with a positive experience!
Kendal Lexus
I bought my vehicle here a year ago and was pleased with how it went. Usually car buying is a dreaded affair. This time everything went smoothly and no pressure negotiating. They have taken car of my vehicle this past year and their staff have been great. All good here.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to let us know how we did. We hope you have a great day!
Great dealership!!
I always have a positive experience at Kendall Lexus Eugene. They are very personable and professional. They keep my car running in top notch condition. I love this dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for the positive review!
Kendall Lexus
Routine maintenance on Lexus 460 is always completed in a timely manner.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for your feedback. We aim for consistent quality service and are glad that was your experience!