Kendall Lexus of Eugene

Perfect customer service! Oscar was very nice and did a great job. I would absolutely recommend to get your car repaired here. They were very fast and don’t charge you a crazy amount. You get a gorgeous new Lexus car to drive while your car is with them.

We had the best experience buying our 2022 Lexus RX350 from Kendall! Rick Foster was great to work with very friendly and helpful, he was able to answer all our questions and we had a lot. He kept us updated on every step of our car from going into production all the way to when it would be on the lot and ready for us to pick it up. When we picked up our car Rick went in early to make sure everything was ready and set for us as soon as we got there. He bought us coffee on the test drive and he even got us nice gift box with wine, chocolates and nuts. Rick went above and beyond to make our experience great and made sure we were happy and got everything we were looking for in the car. All the staff at Kendall were very nice I would highly recommend going to Kendall Lexus of Eugene when buying a car!

Over was great experience buying online and Carrie was great to work with?

It was great for both my 15000 mi service and my recent detailing, you did an excellent job‼️ Melissa Hess dealt with me both times and she’s very customer oriented, professional, knows her stuff and should be highly commended! On a scale from 1 to 10, I’d give her a 20‼️‼️😁

Professional and valued advice and serving of our Lexus RX350. Since we have moved 110 miles away I have to drive to Kendal Lexus for service. To us it is worth it.

Excellent service as always. Would highly recommend Kendall Lexus

Excellent as always, very friendly and professional personnel, and a loaner is very much appreciated??

I did most of the research online and had no problem once I showed up on site., everything went smoothly. The whole process including test drive and paperwork took less than two hours!

They have treated us with respect and made the buying and service process easy

We live in Portland area but in May 2020 purchased a Rx 450h at this dealer due to unavailability of our wanted model in Portland. Into about month 2 of driving a squeaky noise developed when brake pedal is pressed. The symptom keeps coming and going away unpredictably. We consider the dealer in Portland our go to service provider due to much closer distance, and brought our vehicle in with audio recordings of the brake noise (Whenever we were there by appointment, the noise was not present though, so I thought the audio recordings would help). We made 2 appointments with Lexus of Portland and they could not conclude what was wrong. The noise then went away for about 2 months, and came back recently, very annoying. After a bad experience at Lexus of Portland with another vehicle, I tried locating the issue myself online and found it kinda common with the Lexus Rx 450h. Then came a happy birthday email from Carrie the sweet lady who sold us the Rx 450h. I got back to her asking for help (included an online video replicating the symptom), and got her attention instantly. Right the next day we got a call from Melissa at Kendall service department telling us that thanks to the video we included they may get hold of what's going wrong and we setup a service appointment for following week. As I'm writing this review, one week after our Rx 450h was serviced at Lexus of Kendall, the vehicle is as quiet as it should when the brake pedal is pressed. After almost one year bearing the brake noise off and on we are super happy with both sale and service department of Lexus of Kendall. We shall come back to them whenever we can. Thank you so much Carrie and Melissa! I still wonder why such a common issue, listed in Lexus service bulletin as BRAKE ACTUATOR L - SB - 0005 - 21, could not be located by Lexus of Portland? Hope they will read this review. We bought our first Lexus from them in 2008.