Reviews
We were on vacation when the check engine light came on.
We were on vacation when the check engine light came on. We went into Kendall Lexus late on a Friday of a holiday weekend. The car needed work and we were provided with a loaner so we could continue our vacation, since all reservations were already paid for. They were outstanding.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Took too long to get pictures and info on a new arrival
Took too long to get pictures and info on a new arrival vehicle. It was 4 days after initial contact that I received pictures still without a price. I would have made the trip to possibly purchase, but went with another dealership that was quick to respond.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Our General Manager, Chad Stilwell, would really like to speak with you more regarding this matter. Please reach out to him directly at 541-335-4201. We look forward to hearing from you.
Chad was great to work with!
Chad was great to work with! Kendall did the right thing. They have restored my trust.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service
Good service. Told me cost upfront. Had car done on time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Richard Barron, we really appreciate your positive review!
I paid $1,500 for repairs on my LS and although it was a
I paid $1,500 for repairs on my LS and although it was a great running car when I brought it in, they damaged the starter leaving the car inoperable. They then had it towed to my house and won’t return my calls or explain what’s going on. I can’t imagine dealing with such incompetence and lack of communication at a Kia dealership, and Lexus claims to warranty any OEM parts they install. Unfortunately Kendall Lexus doesn’t seem concerned with the reputation of Lexus vehicles. I wouldn’t recommend having them change my oil. They might return it in pieces and take no responsibility.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, our Service Manager, Naomi Elin, will be reaching out to you shortly to address your concerns regarding your vehicle. Thank you and we look forward to speaking with you.
Glad to hear it. I tried contacting Irwin Escobar to find out why the warranty was not being honored, but after a couple of weeks of being told he’s not available but he’ll call me back I gave up on that. I thought about going into the dealership to talk to him, but he’d probably just run out the back door. I look forward to discussing this situation in detail. Thanks
Beautiful 2023 Lexus GX460
Bought a 2023 GX460 a few days ago and couldn?t be happier. My sales person and the rest of the staff at Kendall Lexus of Eugene was fantastic.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.
Had a great service experience at Kendall Lexus
Drop my car off for a 15,000 mile service at 11:30 AM , while waiting for my Service Writer Erwin Scobar to write me up, everyone was removed from the building do to a suspected natural gas leak, the gas company, fire truck, EMT, and ambulance all showed up. At 12:15 it was found to be a false alarm. Erwin wrote me up and said me would do his best to honor the promised pick up time of 1:00 PM. At 12:45 PM Erwin called to say it was ready for pick up. Great service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Ralph Fortuna, thank you so much for your positive comments about Kendall Lexus of Eugene!
flat time
I got a slow leak in my tire fixed with incredible ease and not much time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dan Armstrong, we're happy to hear you had such a positive experience with our team!
Kendall Lexus rocks
Even though I live in Corvallis but I always drive the distance to Eugene because I like the staff at Kendall Lexus. They are friendly, provide prompt and good service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Fran Wong! We're so happy we were able to help you out!
Kendall Auto Group
Have purchased cars from Kendall for years. They are the only dealership for us.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review. We’re happy that you enjoyed your visit and are looking forward to seeing you again.