Michaels Autos

Wow, where to start with this place... I went in and test drove a car. Things seemed ok at first. They didn't really know a ton about the car, especially the car fax items which was a laundry list of auctions and multiple owners/questionable items. It was when the test drive ended that things got interesting... At the end of the test drive I put the car in reverse to pull into the parking spot. The backup camera did not come on. The staff seemed to know nothing about it. I told them I was not interested in the car if it wasn't fully operational but they kept telling me it was under warranty and I could just take it in to a dealer after I purchased it. I told them it was under warranty so THEY could just take it in and fix it and then let me know once it was fixed. THIS IS WHERE IS GETS GOOD! The next day I called to ask what they decided about getting the camera fixed and they told me they were not going to fix it but they called a Hyundai dealer and found there was a factory recall on the backup camera so the new owner could take it in to any dealership and get it fixed. I asked what dealer they called so I could verify and they put me on hold. (Never a good sign.) Then came back with the dealer to call. I called the dealer and talked to the service department manager and she informed me that no recall exists on the vehicle and that they never got a call from this dealership. I called Michaels Autos back and told them what I found and they blamed the service department manager for not knowing anything. When I asked why they had no record of getting a call from them they again hesitated and then said to call another dealership and ask for Jaffar. (Yes, like the Aladdin villain who is best known for being able to lie to his subjects by hypnotizing them.) I called the dealership where this "Jaffar" was supposed to work and they told me that no one by that name worked there. I called Michaels back again and told them and their answer was "Gosh everyone you call seems to be lying to you." Sure. Sure. Now I have been told that the car is in a shop getting fixed but I would not hold my breath. Very dishonest. I think they were just hoping I wouldn't double check their lies and once I bought the car it would be on me to pay to have the camera fixed since they don't seem to want to do it. Be wary of them. Verify everything. Don't automatically trust everything they say. Shady at best.

I came in today with the mindset that I may not get approved and walk out empty handed, but then I saw Rich, he approached me with such a refreshing smile that made me feel comfortable immediately, I went ahead and explained him my current situation and calmly he listened to all I had to say, he went on and showed me the car I came for a beautiful Tesla and genuinely did everything he could to help me out, finance office went above and beyond hours to furnish the right deal for me and I know they bent their backs to make it happen the same day, Surely everything worked out in my favor and now I’m driving away with my fully electric car i was dreaming of. I highly recommend this dealership, my family and everyone I know would visit Michaels Autos, don’t hesitate to ask for Rich, Upmost professional assistance and A+ customer service👏🫶

Salesman Richard was very professional and welcoming. I’ve came all the way from Ga to buy a car. Amazing and fast car buying experience would definitely come back to buy a new vehicle!!

Rich helped me out on getting my car same day, good people running the place, good car options and friendly people helping out customers with their purchase

Entire process was extremely easy. Richard was communicative, transparent, respectful and responded in a timely manner to any and all questions and requests. Was hesitant at first buying from out of state but from start to finish Richard was fantastic in making sure I had a first rate experience.

Great transaction. Rich was a pleasure to deal with and I had the vehicle I wanted in a timely manner. I will be back in the future to do more business with them.

Recently purchased a Tesla Model X from Michael’s Auto and the I could not be more pleased with the hospitality, service and quality of the vehicles we found at the pre-owned cad dealership. Pay them a visit if you want to buy quality a quality used vehicle, I am sure glad we found them!! Thank you!!!!

Coming from a corporate dealership, Richard was a breath of fresh air. He was open, transparent, let me talk and worked out a suitable deal. I can’t say enough positive things about him

I am both pissed and embarrassed. I am writing the review that I wish existed before I did any business with Mike’s Auto. I wish I’d never heard of them. All I wanted to do was purchase a car and go about my business. At this point, I have a car that is undriveable, an outstanding car loan, AND a huge repair bill. There’s a lot to unpack but it’s worth 5 mins of your time before you lay down thousands of dollars of your hard-earned money. I reside in another state and purchased a car last spring. I had the car delivered to me in June 2022. While driving the car at the end of September, the engine blew. I was towed to a local BMW dealership for evaluation and repairs. They estimated repair of a blown engine at over $50K (yes fifty thousand). Their analysis concluded that at some point the car was subjected to water and sustained major damage. The local dealer couldn’t even look me in the eye when they suggested that I get the “full” vehicle history. From local dealer service tech - “Upon inspection of your BMW we found signs of water, determined by traces of rust left behind. We found this in the air inlet, the turbo charger inlet and numerous coolant passages. We found rust stains around the spark plugs. It is our opinion that this vehicle ingested water thru the air filter, which led to catastrophic damage to the interior of the engine. The piston rod came out thru the side of the block.” I come to discover through my own research tracing the “full” vehicle history back to its origin in NJ, these items that were NOT on the Carfax. 3/12/21 – Fault Performance Malfunction – Engine, Starter and Engine Replacement 9/2/21 – Water Issue – Did not Start - $29K cash insurance claim, replace air filter The car is still under the manufacturer's warranty but BMW refuses to honor given it was not a defect. Since the car has about 5000 miles and was only driven 2 times on extended road trips (600mi/each trip), I certainly have not driven the car to excess or subjected it to any water hazards. The water was introduced prior to my purchase. Mike’s Auto claimed that the “passed their inspection” and since I bought it “as-is”, they are not liable. I have pictures of the rusted assemblies and local service advisor comments as further evidence of water in the internal car systems. In my conversations with Mike’s Auto, before they offloaded me to their attorneys, they gave a ton of excuses and weak explanations. That should be enough to give you an indication of the type of dealership this is. You’ll probably have a good buying experience. You’ll even see the smiling faces of customers on Day 1 of car ownership, and I would have been one of them. My face was totally different on Day 100. This dealer’s stock line is “we’ve been in business for 25 years”. So was Charlie Ponzi and Bernie Madoff. There’s much more to the story and I cannot wait to get in front of a judge and/or jury. Don’t feel that you are trapped and have no recourse if you sign an as-is contract and something goes wrong after you leave the lot. Hopefully, you will never be in this predicament. Bottom line: I would not recommend this dealer. Consider my tale as you make your purchasing decision. At the very least, get an independent inspection.

Great people and great service. I love the Tesla I purchased at a great price. Was able to test drive and buy in the same day.