Reviews
BUY HERE
These guys are the best I’ve ever dealt with. Attentive. Punctual. Professional. Efficient (fastest close). Thorough. I can’t speak highly enough of them. Rich, Sydney, and Franco were all involved in my sale and made sure it worked out. Very happy!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Michaels Autos associate Richard Gray is a slimy and
Michaels Autos associate Richard Gray is a slimy and disrespectful associate, he demeaned me and my mother the whole time while we were there making slick comments. Started off wanting to get a 2020 Alfa Romero Gulia Ti and at the end we left with nothing after we had found out I needed more time to get credit history. At the very beginning this salesman treated us like we were less than and acted like we knew nothing, after saying the car is making a weird sound and the engine is visibly shaking while idling he chocked it up to it’s a luxury car with an a 4 cylinder, i drive a BMW 335i E93 twin turbo. Mr.Gray told me to get 8 credit card and put at least an $9000 down payment on the vehicle even though I could buy the car outright for its price I was looking into financing but I wouldn’t buy that car if it was free that salesman is slimy and wanting to make a quick buck on a car that has obvious problems that he wouldn’t disclose. When they say, “we will run a soft inquiry on your credit” that is a lie and will then run a hard inquiry without first letting you test drive the vehicle, so by the end my 710 credit dropped 15 points I walked with no car and was talked down too the whole time I am a United stated navy veteran and this was a complete joke of a company if you allow your salesman to treat their customers like this and also let them make shady decisions and deals.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Canaan, this vehicle still has nine months of warranty. We have been in business since 1995 selling unique, quality, vehicles and we have become known as premier used car store. Our reputation speaks for itself and as you noticed when you came to our lot we do not sell garbage. We have a sales team here not mechanics, that is what the warranty is for. Most of our inventory still has a warranty on it, we have nothing to hide. Our valuable and hard to find team here, Rich included have many recommendations and are knows to be honest, transparent, and knowledgeable. We would appreciate your reconsideration on your one star rating as slandering Rich as "slimy" is not moralistic. You can reach out directly to me at admin@mikeauto.net but your harsh words hurt us. We cannot discuss your personal credit history. I believe there must have been a misunderstanding, because we truly have absolutely nothing to hide and our long history with banks allow our clients opportunities other independent dealerships can not offer. We wish everyone the best, even clients who do not buy a vehicle from us because we really do care. Kindly reconsider, Client Satisfaction Team
Upfront, easy, no hassle experience
We bought a Tesla from Rich and he did an amazing job! We were very happy with how the transaction went. Rich and the team at Micheal’s don’t play any games, they are very upfront with their pricing and fair. The car was in perfect condition, very well maintained and taken care of. I drove away very happy in my new vehicle, they were even able to get me new tags and registration. I would recommend going here to buy, great quality cars, and costumer service is A+!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Mizchell, we really appreciate your important feedback. Our goal is to make the car buying process easy and stress free thank you for explaining how we achieved this. Congratualtions on your new Tesla and we look forward to seeing you again. Sincerely, Client Satisfaction Team
excellent dealer Rich's attention is very good, I
excellent service I am happy to have bought my car with them, The process to buy my car was very fast and I am very happy with everything they did
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much Juan Carlos for your great feedback, we appreciate you. We are pleased our team took good care of you. Congratulation on your new car. Sincerely, Client Satisfaction Team
THE BEST!!!!
I have been dealing with Michaels Auto (Frank) for almost 15 years. They are the best. I have purchased 5 cars for different family members and I have never had a problem. They are the BEST!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your awesome feedback, we appreciate it! It is always our goal to make the car buying process easy and stress free. We are thankful for your recommendation of our dealership and continued business. When you are at Michaels Autos you are Family. We look forward to seeing you again. Sincerely, Client Satisfaction Team
Amazing Purchase from Rich at MikeAuto
Buen servicio,trato de calidad muy atentó y dispuesto ayudarte en lo máximo y los vehículos son de alta calidad al igual q el personal son 1
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The best service 🙌
If you are looking for a nice car used or new, the best customer service you can experience and what is convenient and best deal you can get.... Stop in Michael's autos and simply be amazed with the service. This place is also the best option for an upgrade or for the car of your dream. Michael's autos has it all! They have a beautiful inventory!! 😍👌🏾
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
No stress
Very low stress car buying experience. Rich was helpful and courteous. Very pleased with the entire car buying experience and spent less than hour from start to finish.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tesla
My BF & I purchased a car and Rich G was amazing! He made this process so easy, I’d def recommend this dealership! Everyone was so nice and hopeful
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience
I experienced excellent customer care from the time I called to make an inquiry until signing the last document. I felt respected and appreciated by the members of staff, Robbie and Richard who assisted me in purchasing my vehicle. I would definitely come back again and recommend Michael's Auto to anyone looking to purchase a car with a friendly efficient staff that cares about you! Thank you for giving me a fantastic car buying experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase