Reviews
Amazing people
We pulled up 5 minutes before closing, the guys in side were extremely nice and willing to work with us. I had been looking for a certain BMW for awhile, this lot had about a great assortment of models that met my needs. Kenan stayed after hours to make sure I was satisfied with everything. From the cars to the prices, these guys got the job done!! I’ll be back for sure!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your valuable feedback. The owner handpicks each vehicle to ensure a unique and quality selection of premium vehicles. We are pleased that our team made sure you were satisfied, one of our top priorities. We welcome you to the Michaels Autos family. Congratulations on your new vehicle! Sincerely, Client Satisfaction Team
2013 Genesis
My husband and I are in our mid-60s and this was the best car buying experience ever for us. Sammy, our sales person, was attentive, respectful, knowledgeable, provided every detail we asked for and saw the deal through start to completion, without a hint of the usual sales pressure dialogue. I could not be happier with him and with the finance manager. The whole transaction, from the test drive to driving the car home was as seamless and efficient as it gets, and the team was professional, courteous, and knowledgeable. I can recommend this team without reservation.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your valuable feedback. We are pleased that our team made your car buying experience fast and easy. We have been in business in Central Florida for 23 years and are glad this was "the best car buying experience" for you. We welcome you to the Michaels Autos family. Thank you for your recommendation. Congratulations on your new Genesis! Sincerely, Client Satisfaction Team
yasmeen
job well done! process was very smooth and quick dealership made it happen thanks to my sales man Aaron. financing was made easy with ken and frank.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the five star rating! We're pleased you had a smooth car buying experience and that our team made it happen. Congratulations on your new vehicle! Sincerely, Client Satisfaction Team
Good experience but my plan changed
I actually canceled myself appointment with dealer because my plan changed. But Franco is very nice, next time I will definitely come to buy a car from him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
It is kind of you MuLan to take the time and leave us 5 stars without actually purchasing a vehicle from us. We understand things don't always go as planned but you know we will be here when you are ready to get into a quality vehicle at a competitive price. We look forward to earning your business in the future, in the meantime you have made a friend, Franco! Sincerely, Client Satisfaction Team
great experience
This is my second car purchased at Michaels Autos. The staff is really nice and knowledgeable about their inventory. the process is short and simple. Management is always honest and on point, if you are looking for a great place to do business; look no further! I bought my car a couple months ago and just came back and got a new car, 2017 Toyota Corolla with only 12 miles. Michaels autos in Central Florida is the place for YOU..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations Suzan on your 2nd vehicle purchase, it was a pleasure serving you again. We appreciate your generous words and recommending us. We are pleased our staff were "very friendly" and made this "the greatest car buying experience". Thank you for taking the time to leave us your feedback and giving us 5 stars. Sincerely, Client Satisfaction Team
Fantastic
Michaels had the best deal around and their staff was able to work with us and found a great deal on financing. Better then I could get on my own. I will by from them again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle purchase, our owner hand picks each car on our fleet to ensure quality. We have been in business for over 22 years therefore our resources are plenty. We pass on our saving to our clients and give them a great deal! Further, our financing options are plenty and unique. We welcome you to the Michaels Auto's family and appreciate the 5 star rating, your time is valuable to us. We look forward to seeing you again. Sincerely, Client Satisfaction Team
Fast and honest buying experience
Hands down the best service in all of Central Florida. I bought a car from them around 2011 and the service was excellent and I left the dealership very impressed. Then I bought another vehicle (Jeep Compas) yesterday and the transaction and experience was even better than the first time I bought my first vehicle from Michaels Autos. It was NOTHING like the traditional dealerships and their dishonest games that they play on the consumers. They are super friendly and they help you in a very sincere way. If you are one of those people who are tried of big corporations and likes to support local, family businesses then go purchase your next vehicle from Michaels Autos. It's a family owned business who are from the Orlando area. The vehicles are in GREAT conditions, the service is excellent and the staff is very friendly. I look forward to purchasing more vehicles in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome feedback Ronnie, we are humbled by your generosity. Congratulations on your second vehicle from Michaels Autos, where you will always be part of our family. Our clients come first and we appreciate you noticing we genuinely enjoy delivering a quality vehicle. Thank you for giving us 5 stars and taking the time to do so. We look forward to seeing you again. Sincerely, Client Satisfaction Team
The best buying experience I've ever had
Hands down the best service in all of Central Florida. I bought a car from them around 2011 and the service was excellent and I left the dealership very impressed. Then I bought another vehicle (Jeep Compas) yesterday and the transaction and experience was even better than the first time I bought my first vehicle from Michaels Autos. It was NOTHING like the traditional dealerships and their dishonest games that they play on the consumers. They are super friendly and they help you in a very sincere way. If you are one of those people who are tried of big corporations and likes to support local, family businesses then go purchase your next vehicle from Michaels Autos. It's a family owned business who are from the Orlando area. The vehicles are in GREAT conditions, the service is excellent and the staff is very friendly. I look forward to purchasing more vehicles in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome feedback Ronnie, we are humbled by your generosity. Congratulations on your second vehicle from Michaels Autos, where you will always be part of our family. Our clients come first and we appreciate you noticing we genuinely enjoy delivering a quality vehicle. Thank you for giving us 5 stars and taking the time to do so. We look forward to seeing you again. Sincerely, Client Satisfaction Team
Great service, great cars
Everything was quick and everyone was courteous. They explained my questions and got me a great deal. The cars are great and I enjoyed doing business with them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Jamaal, it is our goal to make the car buying process easy and transparent. Our knowledgeable team is here to explain vehicle packages and financing options. We appreciate your time and 5 star rating. Congratulations on your new vehicle, we welcome you to the Michaels Auto's family. We look forward to doing business with you again. Sincerely, Client Satisfaction Team
Not following up is a good way to keep your cars.
Sent an inquiry about a white VW Passat I saw on cars.com. I received an automated email, but no one ever followed up. I went the same a day and purchased a VW Passat from another dealership.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Corey, this is an unfortunate situation that I have been looking into all afternoon so that I can find out how this could happen. Our staff is trained to put our clients first and give 100% client satisfaction, I want to apologize no one reached out to you after you received the automated email. It would have been great if you would have come into our dealership and looked at our fleet since it is immaculate and unique. We truly wish you the best and hope you bought a great vehicle at a great price, it is the way we do it here at Michaels Autos. Further I want to explain that your inquiry did slip through the cracks, we did have many leads on this Passat and sold it quickly. I cannot apologize enough on behalf of our team for not reaching out and explaining this vehicle was sold. I did notice you asked about the availability, the least we should have done was respond. I will use this situation as a training opportunity for my staff. Notice our same day response here and please realize your situation was not typical for our dealership. We really hope you would reconsider the 1 star rating and give us another chance in the future. You can always stop by our location on 7040 E Colonial Drive in Orlando or call us at 407.705.3503 for a quick response instead of email. Please ask for Franco, he is our store manager and has been here over a decade. Thank you again and we hope you accept our apology. Sincerely, Client Satisfaction Team