Reviews
Amazing Experience
Our experience was very pleasant. Well professional group and make you feel like family. great selections of cars. Full joying the new ride. Great price
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Rodney&judy, Thank you so much for leaving us your valuable feedback. We welcome you to the Michaels Autos Family. We appreciate your kind words. Congratulations on your new vehicle! Please let us know if we can assist with anything else. Sincerely, Client Satisfaction Team
Incredible car buying experience
Really great car buying experience from top to bottom, very great selection of vehicles and very informative car salesman I couldn’t have asked for anything more
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jake, Thank you for taking the time to leave us a review, we really appreciate it. We're glad that you had a great car buying experience and that our salesmen were able to make it happen for you. Congratulations on your new vehicle! Sincerely, Client Satisfaction Team
The epitome of excellent customer service!
My experience at michaels autos has been nothing short of amazing! With Franks knowledge and proficiency, he went above and beyond to help me find the right car for my family and I. He always maintained a smile on his face and puts the customer at ease! Thank you so much Frank! You are a true definition of what a superb salesman is!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Nancy, Thank you for leaving your valuable feedback and kind words. We're proud that Frank was able to get you in the right car and make the car buying experience easy, the way it should be. Congratulations on your new vehicle! Please let us know if we can assist you with anything else. Sincerely, Client Satisfaction Team
Owner does care about his clients
Right after the purchase I had some issues and needed help from the dealership. At first the sales person did not provide the service I expected but when the owner found out he put someone else in charge of my case and the promptly resolved everything. They did more than I expected then.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you JFont, for bringing this to our attention. We assure you this is not the way we usually do business and we will do everything we can to make things right. We apologize for the great inconvenience and hope you will allow us to rectify the situation. Your copies are in the mail and the second key should be in your possession by now. I hope we made you happy. Thank you, Client Services
Condescending attitude from Salesman Ken
When I questioned him about the fees for the tag, he told me that " Maybe this car is out of your price range"... That is far from the truth, but maybe he just didn't like me pointing out that fee was too high for a new tag for a corolla. Whatever. I recommend sticking with a reputable name brand dealership if you're going to pay 1000.00 in dealer fees anyway. At least at those places you know they actually recondition the car for that charge and try to sell you a car even if you don't want to finance. This place must make their money selling loans for high interest rates and dont want cash buyers apparently.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Jeremy, we aim to please and apologize for any inconveniences. We will use your feedback as a training opportunity. Our tag fees are a replica of the DMV charges, we just try to make it easy and process onsite for you. Our $799 dealer fee is similar to most dealers in our area. We offer some of the best rates in the market because we have a long history with banks since we have been in business 24 years. Finally, we really do wish you the best and hope you get a quality vehicle. Sincerely, Client Satisfaction Team
Amazing services
I had the best experience when I recently just purchased my new jeep from Michaels Autos. They have the best customer service. It was the first car that I bought without assistance from my parents and they treated me like family and talked me through the entire process. I would highly recommend them (and I actually do often) to my family and friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kylee, Thank you so much for leaving us your kind words and recommendation. We're glad that our team was able to make buying your new Jeep an easy process, just the way it should be. Congratulations! Please let us know if we can assist with anything else. Sincerely, Client Satisfaction Team
Treated Like Family
Ken was incredibly helpful in my car buying process. I needed to do a trade in and needed it fast. Ken got me the car I LOVE at market price with exceptional finance options. Ken did all the work, I showed up and drove away with my car in no time. I will not bring my business any where else in Orlando. HIGHLY RECOMMEND!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Alex, Thank you for taking the time to leave us your valuable feedback. We're thrilled that Ken was able to get you into your dream car with ease, just the way it should be. Congratulations! Please let us know if we can help with anything else. Sincerely, Client Satisfaction Team
Sales
I received excellent customer service from Frank on buying my first car and I absolutely love it. I will recommend Frank and also the Michaels Auto dealership to my family as they look for vehicles in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome feedback Taylor, we appreciate the time it took you to do so. We are pleased our experienced and knowledgeable staff was able to assist you purchase your first vehicle, congratulations! We strive to give excellent service every time, thank you for giving us 5 stars. We appreciate your business and look forward to seeing you and your family in the future. Sincerely, Client Satisfaction Team
They really take care of you.
They really take care you here. I was really impressed with how well you can tell they care about your concerns and interest. I went to Mikes interested in one car but after speaking with Ken, he showed me another car that I never even thought about. After driving the car he recommended, it changed my opinion on what I thought I wanted. I told my story to all my friends and will certainly recommend this dealership to anyone interested in purchasing a car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Edward Donovan for mentioning we "really care" because that is the truth. I am pleased our team "impressed you" and we really appreciate your recommendation of our dealership. We congratulate you on your new quality vehicle and look forward to seeing you again. Sincerely, Client Satisfaction Team
Awesome!!!
Very friendly guys and they will do anything and go out of there way to help you out anyway possible! I love it here! I recommend to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for leaving us your great feedback, when you are here, you're family. The owner hand picks each vehicle to ensure quality. Our team enjoys delivering a quality vehicle every time. We appreciate your recommendation of our dealership and look forward to seeing you again. Congratulations on your new vehicle. Sincerely, Client Satisfaction Team