Reviews
great experience
This is my second car purchased at Michaels Autos. The staff is really nice and knowledgeable about their inventory. the process is short and simple. Management is always honest and on point, if you are looking for a great place to do business; look no further! I bought my car a couple months ago and just came back and got a new car, 2017 Toyota Corolla with only 12 miles. Michaels autos in Central Florida is the place for YOU..
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations Suzan on your 2nd vehicle purchase, it was a pleasure serving you again. We appreciate your generous words and recommending us. We are pleased our staff were "very friendly" and made this "the greatest car buying experience". Thank you for taking the time to leave us your feedback and giving us 5 stars. Sincerely, Client Satisfaction Team
Fantastic
Michaels had the best deal around and their staff was able to work with us and found a great deal on financing. Better then I could get on my own. I will by from them again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle purchase, our owner hand picks each car on our fleet to ensure quality. We have been in business for over 22 years therefore our resources are plenty. We pass on our saving to our clients and give them a great deal! Further, our financing options are plenty and unique. We welcome you to the Michaels Auto's family and appreciate the 5 star rating, your time is valuable to us. We look forward to seeing you again. Sincerely, Client Satisfaction Team
The best buying experience I've ever had
Hands down the best service in all of Central Florida. I bought a car from them around 2011 and the service was excellent and I left the dealership very impressed. Then I bought another vehicle (Jeep Compas) yesterday and the transaction and experience was even better than the first time I bought my first vehicle from Michaels Autos. It was NOTHING like the traditional dealerships and their dishonest games that they play on the consumers. They are super friendly and they help you in a very sincere way. If you are one of those people who are tried of big corporations and likes to support local, family businesses then go purchase your next vehicle from Michaels Autos. It's a family owned business who are from the Orlando area. The vehicles are in GREAT conditions, the service is excellent and the staff is very friendly. I look forward to purchasing more vehicles in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Awesome feedback Ronnie, we are humbled by your generosity. Congratulations on your second vehicle from Michaels Autos, where you will always be part of our family. Our clients come first and we appreciate you noticing we genuinely enjoy delivering a quality vehicle. Thank you for giving us 5 stars and taking the time to do so. We look forward to seeing you again. Sincerely, Client Satisfaction Team
Great service, great cars
Everything was quick and everyone was courteous. They explained my questions and got me a great deal. The cars are great and I enjoyed doing business with them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you Jamaal, it is our goal to make the car buying process easy and transparent. Our knowledgeable team is here to explain vehicle packages and financing options. We appreciate your time and 5 star rating. Congratulations on your new vehicle, we welcome you to the Michaels Auto's family. We look forward to doing business with you again. Sincerely, Client Satisfaction Team
Fast and honest buying experience
Hands down the best service in all of Central Florida. I bought a car from them around 2011 and the service was excellent and I left the dealership very impressed. Then I bought another vehicle (Jeep Compas) yesterday and the transaction and experience was even better than the first time I bought my first vehicle from Michaels Autos. It was NOTHING like the traditional dealerships and their dishonest games that they play on the consumers. They are super friendly and they help you in a very sincere way. If you are one of those people who are tried of big corporations and likes to support local, family businesses then go purchase your next vehicle from Michaels Autos. It's a family owned business who are from the Orlando area. The vehicles are in GREAT conditions, the service is excellent and the staff is very friendly. I look forward to purchasing more vehicles in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Awesome feedback Ronnie, we are humbled by your generosity. Congratulations on your second vehicle from Michaels Autos, where you will always be part of our family. Our clients come first and we appreciate you noticing we genuinely enjoy delivering a quality vehicle. Thank you for giving us 5 stars and taking the time to do so. We look forward to seeing you again. Sincerely, Client Satisfaction Team
Not following up is a good way to keep your cars.
Sent an inquiry about a white VW Passat I saw on cars.com. I received an automated email, but no one ever followed up. I went the same a day and purchased a VW Passat from another dealership.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Corey, this is an unfortunate situation that I have been looking into all afternoon so that I can find out how this could happen. Our staff is trained to put our clients first and give 100% client satisfaction, I want to apologize no one reached out to you after you received the automated email. It would have been great if you would have come into our dealership and looked at our fleet since it is immaculate and unique. We truly wish you the best and hope you bought a great vehicle at a great price, it is the way we do it here at Michaels Autos. Further I want to explain that your inquiry did slip through the cracks, we did have many leads on this Passat and sold it quickly. I cannot apologize enough on behalf of our team for not reaching out and explaining this vehicle was sold. I did notice you asked about the availability, the least we should have done was respond. I will use this situation as a training opportunity for my staff. Notice our same day response here and please realize your situation was not typical for our dealership. We really hope you would reconsider the 1 star rating and give us another chance in the future. You can always stop by our location on 7040 E Colonial Drive in Orlando or call us at 407.705.3503 for a quick response instead of email. Please ask for Franco, he is our store manager and has been here over a decade. Thank you again and we hope you accept our apology. Sincerely, Client Satisfaction Team
Awesome people that truly care
I have been a client of michaels auto for a couple of yrs now, each time they get better and better. I was able to purchase my dream car with them for a great price. HIGHLY recommended
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Welcome back, we appreciate your business and congratulate you on acquiring your dream car with us. Thank you for taking the time and leaving us your feedback and giving us 5 stars. We enjoy delivering a quality vehicle to great clientele like you. We look forward to doing business with you again. Sincerely, Client Satisfaction Team
Has gone down hill
I've bought two cars from this dealer in the past without a problem, as a satisfied customer I thought I'd try them one more time. I'd decided to trade out of my current car in hopes of a family sedan or SUV. I was hoping to receive the same professional treatment as before but instead I was given the run around from the beginning. They mislead the customer letting them think they can choose the vehcile of their liking and are misinformed on that they will do anything to get you that specific vehicle. Instead time after time they kept trying to get me into a different vehicle, I was given different information over down payment and monthly payments on the same vehicle. Their only interest was to get me in a vehicle they thought was best without considering my opinion. This time I was definitely an unsatified customer. This place has changed tremendously. Long story short I'll never consider this dealer again and if asked who I'd recommend for a good preowned car I'd most definitely recommend staying away from this place.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I am very disappointed to learn your experience was not 5 stars as we expect. Client satisfaction is our #1 priority. We apologize you feel this way and hope your reconsider due to our history together. Please understand our guidelines are limited and often exemplified by the bank. If there is anything I can do for your personally please contact me at 407.382.3000. Sincerely, Rabih Taha Owner & President
Amazing!!
Could not have asked for a better experience! Rick is a phenomenal sales person, and they really did jump through hoops to help us out when other dealerships couldn't. I can't say enough about how much I appreciate how thorough they were in working everything out and helping us into our new car - thank you so much!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
David, it is wonderful your experience was great and that you took the time to leave your great feedback. We enjoy helping everyone get into a quality vehicle that will hold its value and keep you coming back for more. Our 22 year history with financial institutions really allows us to give special financing options to almost anyone. We welcome you to our family and congratulate you on your new vehicle. You are always welcome and if there is anything we can do for you, please do not hesitate. Sincerely, Client Satisfaction Team
Cleanest Cars in Orlando
I was in the market for a used BMW 3-series and visited several dealerships across Orlando. In my experience, you tend to find one of two things: either cheap prices on beat up, previously-wrecked cars, or high prices on clean low mileage cars. Michaels Autos was the only place I found a really nice collection of clean carfax, well-maintained, and well cared for vehicles at or below market prices. I'm very particular when it comes to vehicles... almost obsessively so. I couldn't believe how many near-perfect used luxury cars they had on the lot. And better yet... all at competitive prices. I worked with Ahmad Karain who was not only nice to deal with, but he knows his cars. His personal cars were all BMWs and Mercedes and Audis like what he sells. In other words, he eats his own cooking. So he's very knowledgeable about the pros and cons of each model and what to look for in each. I wan't planning on buying the day I visited, but they made me a deal too good to pass up and were able to line up financing in less than an hour so I moved on it. I'm really happy with my BMW and would recommend Michaels Autos to any fellow car enthusiast looking for a super clean used vehicle at a good price.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ross Givens, I cannot thank you enough for thoroughly explaining your experience. Being in business for 22 years we try to make your points to the general public everyday. As the owner I hand pick each vehicle on my fleet and still enjoy buying a delivering quality, unique vehicles. I am pleased my team worked efficiently to make your car buying experience quick and easy. We welcome you to the Michaels Auto's family and congratulate you on your new BMW. We look forward to seeing you again. Please let us know if we can be of any further assistance. Sincerely, Rabih Taha Owner & President