Reviews
Trying to steal trades
Contacted via Cars.com, to check on a 3500 SLE. Sales person called and we spoke about what I was trying to accomplish. I sent him pictures of my trade, the vin number etc. his manager put a number on my trade that was laughable. Needless to say, I won’t do business with them. I also sent him comparable used vehicles so he could see what the market was, but the guy has blinders on.
- Customer service 4.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We are sorry we couldn't agree on an amount for your trade, Mark. It can be very difficult to find solid market values on very new vehicles such as your 2024 Chevy 2500HD. We hope you were able to find a vehicle you love!
Ask for Donna Fields!
The atmosphere at Ken Nelson is amazing! My sales & leasing professional is very competent and proficient in her profession. I will be returning in the future and recommending to everyone!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Brayden at Ken Nelson is awesome!
I can't say how hard it's been to find a great car that I can afford. Brayden Reyes at Ken Nelson really worked hard to help me!! I would recommend everyone to go see Brayden Reyes!!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Brayden at Ken Nelson is awesome!
I can't say how hard it's been to find a great car that I can afford. Brayden Reyes at Ken Nelson really worked hard to help me!! I would recommend everyone to go see Brayden Reyes!!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great place to shop for a vehicle!
James was my Saleman and I'd recommend him to anyone, he was up front with everything, the carfax and all... easy to work with and very nice!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Koby has been there for me for the last 3 vehicles that
Koby has been there for me for the last 3 vehicles that me and my wife have gotten. He is always willing to help with anything and has done great with us. He had all the paperwork done for me when I came back so fast and easy for me. Thank you koby
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Terrible experience,Never will do business with again!
Terrible experience,Never will do business with again!Bad sales representation and terrible assistance after sale!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Excellent sales team
Austin Sheffield and the team at Ken Nelson made my purchase a smooth transaction! Austin did a great job explaining everything and ensuring I had all of the needed information to safely operate my new vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service and staff
We broke down on I39. Drove to Ken Nelson. They got our truck in and repaired that day. The entire staff were great. Thank you
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great experience!
Great experience! Kade did a wonderful job. Listened to my needs and made it happen!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car