Toyota of Hackensack

I came in to purchase a used Camry. I met Michael who was more than helpful in assisting me. I had already found my car online and new exactly what I wanted. After a quick and fair negotiation with a manager agreed to buy the car and they gave me to the finance manager. This is the guy who makes the difference!!!! Mr Rosen help me lower my payments. This never happens at a car dealer. He was the most friendly and knowledgeable I have ever met. The guy is top notch. Thanks for the great experience.

Great experience! Nice showroom, Very helpful staff, good selection of vehicles on site. Not pushy. Sales process was very straightforward. Jay Rim, our sales rep, was awesome!

Great sales service from Paul. Awesome product service from Mike. Finance guy made inappropriate/uncomfortable jokes. Recommend Paul for the sales process and Mike to talk through any car features. Wish that a different person went through the finance process

got the car of my dreams here my boy jay, amazing , the purchase was a breeeze they do the best to let you get the car you want within resone, thanks to them i got my FR-S and dont regret it!!! stop byyt

I have always been happy with the quality of the highlander and the service of this Toyota dealership. I am very excited with my newest purchase.

I'm confused- are they doing me a favor or I'm a paying customer? My mother services her vehicle here frequently. Most of the time I bring it in for her, and I keep coming back here because of my mother, is adamant that her vehicle is serviced in a certified dealership. Hackensack is the closest to us. I'm so unpleased with the service here I decided to write this review as I wait for my vehicle. To Be honest I rather drive the 30 minutes to Englewood Cliffs than to be treated like a second class citizen here. When I've come here the valet is the only ones that treat you like a person. They even greet you with a smile!! Here's where it goes down hill; Johanna- the receptionist is the rudest one of them all, she's always upset or I don't know what's going on with her. I understand people may have a bad day, but this woman has NEVER greeted me, let alone was welcoming. We'll go back to our last service visit. The advisor wrote us up, we sat in the waiting area we decided waiting wasn't a good idea. My mother and I went up to Johannas desk and my mother asked if they had a shuttleI in Spanish. She looked at my mother and said I quote verbatim "I don't speak Spanish". I JUST witnessed her interact and order her lunch with her co-worker IN SPANISH. The audacity of this woman to decline services of making my mothers experience here a pleasant and easier one - to a PAYING customer. I am almost certain this woman was hired because she is BILINGUAL, it's ludicrous. Service advisors are on the same scale as their receptionist, they barely want to make eye contact with you, almost as if they're doing you a favor. The only time they look at you and smile is to tell you about the survey (ZEROS ACROSS THE BOARD). I will say this there's an older gentleman (an advisor) nicest one I've dealt with.

I'm happy with the customer service and the deal I was able to get with my trade in. I didn't feel pressure to buy and was able to take time making the best decision for my needs.

Happy with my purchase and did not feel pressured or ripped off. Good deal, good dealership. Picked up the car and was on my way in no time.

This has been the easiest car buying experience ever! Ana was excellent and provided exceptional customer service. Fromthe sales team to the finance manager Steve it was a pleasurable experience. I highly recommend them!

Ana help me find what car best suited me and my situation. While having having my best interest at heart, and making my experience enjoyable. Now I truly enjoy my driving experience in my new Rav4.