Toyota of Hackensack

Thank you for your feedback. Unfortunately, if you had the vehicle for one week there is no way to pinpoint that the crack was there at time of delivery. The crack could have happened at anytime over the course of the week. Based on the estimated repair costs of $750, this does not sound like a small crack. This sounds more like the replacement of an entire window with labor. A crack that requires the replacement of the window would have been clearly visible at time of delivery. Yes, we understand that taking a new vehicle and having to repair something is not ideal, but these things can happen at any given time. We do appreciate that you allowed us the opportunity to sell you a new vehicle and appreciate your business.

This was a crack the size of a quarter that grew while waiting for a call back from a "service manager" that never came.

Thank you for your 5 Star review! We are glad to hear that you loved how Ana and treated you and your family! We appreciate your business! Enjoy your new purchase!

Thank you for your 5 Star review! We are glad to hear that Paulo made your purchase experience hassle free and was respectful of your time. We appreciate your business! Enjoy your brand new Tundra!

Hi Dave, sorry to hear that your issue was not resolved. If you could be a little more descriptive on what transpired it would certainly help us address your concern. Was it that the service department made an attempt to resolve the issue and was not successful?

Hello. I was hoping you would respond to me to at least try to resolve my issue. But obviously you have no interest in that.

I brought the car in because the heat only works for 30-40 minutes. Then it starts blowing cold. I increase the temp and it only warms up for a few minutes. Until it just starts blowing cold air. The technician told me he checked it and found nothing wrong. For me to put the heat on max high temp and max fan speed. Since I got the car I never put the heat higher thAn 72. And never had to crank the level to the max. He then tells me on the phone “ I’m not gonna drive your car for an hour” when I asked him how long he let the car run. I got the extended warranty just in case something happened with this car. Now I feel it was a waste of money. I was charged a diagnostic fee but Marissa was nice enough to only charge me half but I still had to pay and the car still has the heat issue.

Thank you for your 5 Star review. We are glad to hear that Ana offered assistance in switching over your lease. Enjoy your brand new purchase! We appreciate your business!

Thank you for your 5 Star review! We are glad to hear that your purchasing process with Ana was truly awesome! This is why Ana continues to be one of our top sales associates! We appreciate the opportunity to be your dealer of choice. Thank you for your business! We appreciate your business!

Thank you for your 5 Star review! We are glad to hear that the maintenance of your vehicle was respectful of your time. Thank you for choosing us for service. We appreciate your business!

Thank you for your 5 Star review! We are glad to hear that your service visit was above and beyond your expectations. We apologize for the smell of coffee in the service lounge. Unfortunately, the coffee in the service area is quite popular! Thank you for choosing us for service. We appreciate your business!

Thank you for your 5 Star review! We appreciate that you chose us for service. Thank you for your business!

Thank you for your feedback. Unfortunately, some service issue cannot be immediately identified or resolved if we cannot replicate the issue you are experiencing. We regret not being able to provide assistance in this matter.