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Toyota of Hackensack

(4,116 reviews)
Visit Toyota of Hackensack
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–7:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–7:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2020 consumer dealer award
View 1 awards
2020 consumer dealer award
New (888) 405-1141 (888) 405-1141
Used (888) 375-3749 (888) 375-3749
Service (201) 977-6330 (201) 977-6330

Reviews

(4,116 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Hackensack from DealerRater.

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Shayan was a great sales man he make paying easy we

Shayan was a great sales man he make paying easy we walk out with what we wanted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear Chayanne made the process easy and was able to provide exactly what you wanted! We appreciate your business! Enjoy your new purchase!

The group was very friendly / accommodating.

The group was very friendly / accommodating. I would definitely recommend this dealer to my friends / family!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that the service staff was both friendly and accommodating during your visit. Referrals are always welcome! We appreciate your business! Thank you for servicing with us!

Ariel was very helpful and knowledgeable.

Ariel was very helpful and knowledgeable. He didn’t pressure me with making any decisions and explained the process. I went into this very stressed and left excited and happy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that your purchasing process with Ariel was easy and not high pressure! Thank you for business! Enjoy your new purchase!

Ten service staff is very good and the service was fast

Ten service staff is very good and the service was fast thank you for the service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We are glad to hear that your service experience was respectful of your time. Thank you for your business! Thank you for servicing with us!

Service Advisor Susana was very professional and

Service Advisor Susana was very professional and courteous. Service was completed as promised. Will ask for her on my next service visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that Susana was professional and courteous during your service visit. We appreciate that you come to us both for your sales and service needs. We appreciate your business! Thank you for your trusting us to be your dealer of choice for both sales and service!

Have never had a faster easier experience at a car

Have never had a faster easier experience at a car dealership. Amazing staff and incredible service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that you had an experience that was respectful of your time! We appreciate your business! Enjoy your new GR86!!!

Great experience with service center in and out quickly.

Great experience with service center in and out quickly. Dana was very helpful, efficient and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that Dana was helpful, efficient, and professional during your service visit. Thank you for choosing us for service! We appreciate your business!

I usually have a good experience at this dealership.

I usually have a good experience at this dealership. I had an appointment with Ana at first. She was unable to keep it. I found out when I got to the dealership. Not a problem. I was given another sales person, them he quit. I was not told until I called to confirm my appointment. I did not want to show up again and have to start over. I was sent back to Ana. She just did not seem to be on her game. I felt like she was not clear with the information she was given or just not interested. I felt like if I was buying a new car instead of buying out my lease, it may of been different. I have been using this dealership for years. I will continue with them. I am not sure what happened this time. I have to say, the service department is excellent not sure what is happening in the sales department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We are sorry to hear that your experience this time around was not to your expectations. Unfortunately, employees do leave from time to time and it's unfortunate that you had to start your process over with someone else. One of the most difficult scenarios is to try to pickup where someone else has left off. It's always a difficult transition for both the customer and the sales associate. We do appreciate that you came back to us again and we hope the next experience will be a better one.

Great service and happy with my purchase.

Great service and happy with my purchase. Sales rep was thorough and got me exactly what I wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for feedback! We are glad to hear that you received great service and we were thorough during your purchasing process and that we got the exact vehicle you were looking for. We appreciate your business! Enjoy your new purchase!

The service department was great as always.

The service department was great as always. Everyone I interacted with was friendly and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5 Star review! We are glad to hear that you experience with our service department was great! We appreciate your business! Thank you for choosing us for your servicing needs!