Toyota of Hackensack

Catherine Watkins was very responsive, knowledgeable, and was a pleasure to work with. The finance guy was ok.

They sold me a defective truck. They blamed rodent eating the wires. 1 yr later the the wiring went again and they blamed rodent eating the wires again. They promised me photos. Never received them. I made second request and still haven’t received the photos. One week later after they “fixed” the wirering for the second time, the lights on the dashboard were back on. I’ll never go there again and I will continue to tell everyone how badly they treated me and sold me a defective vehicle.

First time purchasing a car. Paulo was extremely helpful in answering my questions. He made my first time purchasing a car a great experience and I would recommend him to others.

Mario and Bill are the best. Felt so good being treated as a person and not as a customer.

The price was dubbed compared to other places. I checked the prices on firestone and are half price compared to Toyota

Es un concesionario muy prestigio, y con un excelente servicio, recomiendo este concesionario aquien desee tener un vehículo garantizado

Thirteenth or fourteenth car from this dealership. Treated like family. Sent my whole family to this dealership.

Had to return my tacoma because there was oil dripping all over the place on my garage floor.....went back and they took care of it...wiped it all down

I was assigned a service rep who seemed disengaged and unresponsive to my follow-up attempts after a mechanic left a voicemail recommending urgent repairs. Despite calling and texting, I received no reply. When I arrived an hour before closing to pick up my car, there was no visible staff available to assist or process the additional work, which left me no choice but to seek repairs elsewhere. This was disappointing, especially given my long-standing loyalty and the distance I travel to use this dealership.

Looked out for my best interest and knew exactly what I was looking for. He had everything set for me when I came to get the car. All I had to do is sign paperwork and call the insurance company.