Toyota of Hackensack

Rita was amazing, she did everything to help me and was very patient and competent,,

Jay Rim patiently helped and answered my questions about the Rav4 Prime, followed through on details about what to expect with the car being in transit, and was professional and courteous. Jeff pleasantly walked me through the various steps when picking up the car. Overall an excellent experience!

I have been driving toyota for 30 years. I have been a customer at toyota hackensack for the past 25 years. This past experience has been the worst I have ever received. On saturday I took my rav 4 for service and they told me I needed brakes and some work under the hood, I agreed to do them and they were about $980. I went to pick up the vehicle and when I got home I tried to pop the hood and ensure that everything was okay but the hood did not open. I called them 4 times and left them messages they never picked up or got back to me. I was completely ignored by the service rep. On thursday I took my other vehicle for service for oil change and tire rotation. When I picked it up they told me I needed brakes and that they were yellow. I asked to look at the brakes but they told me it was too late and to just go pay at the cashier. I was a bit frustrated with this but decided that if they said it was yellow it could not have been that bad. When I drove my car home my tires were shaking and I was freaking out. I took it to mavis to double check the brakes and they told me I needed a brakes change IMMEDIATELY, and that I was running a dangerous risk with how wasted they were. They showed me the brakes and they were close to finished! I called toyota back because I wanted answers. I spoke to a manager and told her of my poor service and how angry I was with the risk that I was put in. The manager was very unsympathetic to my situation and did not offer any real solutions. I told her was not going to go back again and all she did was offer to delete my name from the database. Seemed like he did not care about the poor customer service that her team provided or about losing a loyal customer. I don't think I will ever return to this toyota again.

Best service and professional people. I am really grateful for the help they provided! Good luck

John Reyes and Mario Puentes were a great help, they helped me choose a car and their costumer service were excellent and they were very patient with and answered all my questions and concerns I had.

John Reyes and Mario Puentes made the transaction very easy. They both explained everything to me and made me feel welcome. I had a great experience, I had the pleasure to meet them as they helped me and guided me through the whole process.

John Reyes and Mario Puentes are amazing, they helped me and guided me through the whole process. I had a great experience and they made the process much easier and they explained and answer all my questions/concerns.

John Reyes and Mario Puentes were a great help, they helped me choose a car and their costumer service were excellent and they were very patient with and answered all my questions and concerns I had.

I was looking for a Toyota Camry TRD in underground. Very difficult to find. My car broke down and I desperately needed a new car. Melissa got me the car I was looking for!

You have a very good service. Thanks for your attention. Katie was exceptionally nice. Nice price and good customer service